Microsoft is working on ways to improve how tenants receive support for Office 365. The problem is that they haven’t told anyone what they or doing or why they are changing the support process. Some good things are happening, but it’s all cloaked in darkness.
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The world of Office 365 is ever-changing. This week my attention was distracted by the inability of the Admin Center to report unlicensed accounts, a Watson dump in an ActiveSync cmdlet, some interesting data about the number of Office 365 users affected by outages as revealed through an API, and more odd entries in the Audit Log. Thankfully Ignite is next week and nothing will happen.