A few weeks back, I noted how Microsoft’s new modern development workflow is starting to show cracks and now we have yet another example of this process failing. This time, it’s an update for the company’s mobile platform, Windows 10 Mobile.
Microsoft has said that they have pulled the latest update for Windows 10 Mobile, 10586.29, after user complaints. There are multiple problems with this release that include the update not being offered, install process stuck at 0%, and low storage notifications. Because of these issues, the update has been pulled from the servers.
The comment, which was posted in the company’s Answer forum, can be read below:
We are aware of issues related to the recently published Windows 10 Mobile update, including: update not being offered, update appearing to get stuck at 0%, and pesky low storage notifications. The team is working on fixes and improvements to the upgrade experience in the short term and with future releases. In the meantime, we have unpublished the 10586.29 update for Windows 10 Mobile from our public update servers while we work through these reports.
The post goes on to say that if you are seeing the low storage alerts, you can ignore them as they are not accurate. Also, if you phone is stuck at 0%, plug it in and leave it alone and it should eventually install the update.
In the event that you do have Windows Phones deployed on your network, you should be aware of these issues if an employee starts complaining that their phone is not operating as expected.
While individual instances of updates having to be pulled are easier to tolerate, especially with the desktop where there are hundreds of thousands of variations of hardware, with mobile, the device configuration is limited to a few dozen. So, to have an update go out with not one but three issues, once again raises the question about quality control.
It should be noted that this issue is primarily a server-side problem, but the end result is still the same, a poor experience for the user.
Of course, don’t forget that the company had to pull the November update for Windows 10 too because it was changing privacy settings for some users.
Microsoft has not said when the update will be returned to the servers but know that if you are trying to update, the company has removed the files until it can fix the issues impacting this release.
[Update] Microsoft has said that the update is now back on the servers and can be downloaded on to your Windows Phone sans issues.