“Fix It” with Microsoft’s Automated Knowledge Base Solutions

Posted on April 8, 2009 by Daniel Petri in Windows Client OS with 0 Comments

“Oh I hate working with the Registry, I wish there was some sort of magic button that would do that for me!” this is what one of my students told me when I gave her an answer for an issue she had with Windows Server 2008.

As IT Professionals we are often in the need to troubleshoot, research, read and attempt to fix various issues or challenges with server and client operating systems. In many cases, the road to the solution leads to an online Microsoft Knowledge Base article, or KB article for short. These KB articles have a 6 digit number and in most cases describe the problem and offer a solution to it.

Some of the solutions listed in these articles require performing manual changes to the system’s registry, running command prompt commands, replacing files, renaming files and overall – messing with the system in order to fix something that should have not needed fixing in the first place (but that’s an issue for another article…).

In the past few months, Microsoft has begun an interesting project in which many KB articles get an automated solution that allows the administrator to perform the necessary fixes without having to manually open the registry editor or perform other types of manual intervention with the operating system. The magic button has been invented, and it’s called “Fix It For Me”.

MS Fix it For Me

True, a “real IT Pro” should not need to fear the manual process of fixing things in the system. That’s what we do, that’s what we’re being paid for. But still, quoted from their site:

“Have you ever come across a Microsoft Knowledge Base (KB) article or been presented with a Windows Error Reporting (WER) solution and asked yourself, why can’t Microsoft just fix this for me? Today KB articles and WER solutions provide you with a list of steps that can be followed to resolve your issue. However, tomorrow looks much different and we hope it helps you resolve any issues you have with our products faster and easier. Our team’s purpose is to automate the steps in Microsoft KB articles and Windows Error Reporting (WER) solutions so you can click a button and have the issue resolved.”

So here we are, and it seems that Microsoft is indeed on the right way to listen to their customers, and more Fix It articles are being published monthly.

Fix it for me blog

Sample search for Fix It For Me articles on the Microsoft Support site:

Here’s a temporary and very limited list of some of the most interesting Fix It For Me articles. I expect this list to grow, therefore don’t limit yourself to this list, go to their site and look for yourself:

And many more.

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