Forum Replies Created
December 21, 2018 at 8:38 am in reply to: Users email constant credential issues. Constant prompt for password. #611998
Very pleased to say that we found a solution! At the bottom of the comment, I describe more about my UPWORK experience. I got a freelancer who fixed the problem. I will stick to the solution first.
He simply ran a command (Exchange Powershell) that showed him all the recently deleted mailboxes that were still in the cache of the exchange internal routing. He took the address and then added right as a second email in the user account. In the ECP he added the email – type was X.500 – and then he copied and pasted what he got from the command.
One little hiccup we ran into, was the period in X.500. He troubleshot that and actually went into ADUC to the user, to the attribute editor, and ended out simply removing that period to make it X500. not sure if that could have been done in ECP, but yeah, it worked. We did it on the other 2 emails for that user, and it was flawless.
Hope this helps someone out there. Too many times i go to forums and after reading miles and miles of troubleshooting, no one posts the solution. good luck and feel free to reach out to me with any questions!
Upwork Experience – My first time using the site, but i used UPWORK.com – and am extremely pleased with the results.
After posting my problem, i had 7 people who wanted to help right away. I went with one guy for $75 an hour – we shared a screen, and worked together. He went at a pace where i could understand, and even recorded and sent me the video afterwards. This took about an hour and 15 minutes. I actually posted that no matter what, i will pay 2 hours minimum to fix the problem, because we needed it don’t immediately. We are going to pay him for the 2 hours (it pays at the end of the week)
That hour and 15 also included discussion about how we can optimize our system (to be more specific I had questions about delegation and he gave a quick and simple plan for me to test out and hopefully implement soon)
Simple steps for him, great learning experience for me. Very happy i didn’t attempt it on my own hah, even with his step by step instruction that he had sent me before i even hired him. Very please with the UPWORK experience.December 20, 2018 at 11:28 am in reply to: Users email constant credential issues. Constant prompt for password. #611968
Thanks Blood, I appreciate you taking the time!
We actually deleted the user all together because we were thinking the same thing. we recreated the user under a different name and tried to recreate the email mailbox and link to the new user.
We actually haven’t tested it from the cell phone – not sure if that gives an error – we will attempt that. The user is in a meeting and we have to wait for him to be available to take the next steps.
The issue seems to be what i posted earlier, but i haven’t had a chance to attempt it yet. Another “how to” is below. I think this is going to really help us a lot. I will report back with my findings.December 20, 2018 at 7:03 am in reply to: Users email constant credential issues. Constant prompt for password. #611927
Any and all efforts are appreciated. Yes the error did give us some clues, and I got some tips from another forum, that pointed to x400/x500 internal routing.
The error included:
<span style=”font-size: 10.0pt; font-family: ‘Tahoma’,sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; color: gray; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;”>Remote Server returned ‘550 5.1.11 RESOLVER.ADR.ExRecipNotFound; Recipient not found by Exchange Legacy encapsulated email address lookup'</span>
I am still trying to wrap my head around it but this link below is where I am right now. It seems like we are close.
Yes, there are some users that are not having any issues emailing this user.
Yes, all external mail is successfully delivered.
Thanks for your time! I will continue to post results as they come.
Standard_ITDecember 19, 2018 at 2:53 pm in reply to: Users email constant credential issues. Constant prompt for password. #611880
Sorry for the double post. I cant seem to delete one of them either.