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Viewing 30 posts - 1 through 30 (of 929 total)
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  • in reply to: Crazy Question #325268
    todd231;n516967 wrote:
    If I have am using Skype for Business as my UC solution, and I call into a call center that also uses SFB by dialing the number they provide me with and go through the motions and get connected to a call agent, would I be able to exchange IM’s with that agent?

    My brain says no because I’m making a PSTN style call.

    I guess I could if both my organization and the agents organization are federated…

    I think I’m explaining my question correctly…

    You’d only be able to IM the CC user if both your SfB Orgs are federated with each other. That said if you start the call as a PSTN call i don’t believe IM will be available. But if you called them using VOIP, EG a ‘Skype for Business’ call then IM would be available too.

    in reply to: Extensions to Ring to Multiple users #325267

    A response group should be able to do that for you.

    kevindd992002;n506575 wrote:
    Here’s a test that I did to further isolate the issue. I have two test machines, one in the Philippines and one in Mexico. The one in the Philippines is using S4B 2016 and the one in Mexico is using S4B 2015 (w/ Lync 2013 interface). I used the same account (mine) so they’re connecting to the same set of Edge (TURN) servers in the US. The one in the Philippines can share just fine to external partners but the one in Mexico fails with the error described in this thread. Both test machines can connect to the same set of Edge servers @ ports 443 TCP and 3478 UDP.

    Here’s what I got from the BYE event from the Lync client logs of the Mexico test machine though:

    ms-client-diagnostics: 26; reason=”A federated call failed to establish due to a media connectivity failure where one endpoint is internal and the other is remote”;UserType=”Callee”;MediaType=”application-sharing”;NetworkErr=”no error”;ErrTime=”0″;RTPSeq=”0″;SeqDelta=”0″;RTPTime =”0″;RTCPTime=”0″;TransptRecvErr=”0x0″;RecvErrTime =”0″;TransptSendErr=”0xc0044003″;SendErrTime=”3679 782182317″;InterfacesStall=”0x0″;InterfacesConnChe ck=”0x0″;MrDnsE=””;MrResE=”1 “;MrDnsI=””;MrR esI=”1″;MrDnsCacheReadAttempt=”0″;ICEWarn=”0x90002 9″;ICEWarnEx=”0x0″;LocalSite=”172.x.x.x:60026″; LocalMR=”10.x.x.x:443″;RemoteSite=”132.245.112. 9:1763″;RemoteMR=”″;PortRange= “60001:60040″;RemoteMRTCPPort=”54441″;LocalLocatio n=”2″;RemoteLocation=”1″;FederationType=”0″;Networ kName=”corporate.ingra”;Interfaces=”0x2″;BaseInter face=”0x2″;BaseAddress=”″;IceRol e=”1″;RtpRtcpMux=”1,FirstHopRTTInMs=0″;MediaDllVer sion=”5.0.8687.149″;MrDnsE=” “;MrResE=”1″;MrDnsI=”uschezocs.corporate.ingrammic”;MrResI=”1″;MrDnsCacheReadAttempt=”0″;LyncA ppSharingDebug=”SharerChannel:0x0; Memory Usage: totalUsedVirtual=664, availableVirtual=1383;StartupTime: 2016-08-10T01:38:10.572Z;”

    I’m not sure why it is connecting to 10.x.x.x:443 though and not through port 3478. Does this: TransptSendErr=”0xc0044003″ mean anything to you?

    Port 3478 is used for media. Signalling is established on 443 for external/remote users. Ensure you have the correct ports open at all sites where users are connecting remotely. As the errors you’re seeing indicate a firewall related issue where either ports are being blocked TCP/UDP or something within the network (IPS/IDS/3rd party AV etc) is interfering with SIP traffic. Seeing as you can login from the Mexico site its likey that port 3478 UDP is being blocked by your Mexico local fw.

    Just to confirm desktop sharing works fine for S4B 2015 & 2016 clients internally or externally but not for Lync 2010 clients when external (EG on the Edge)? Tell us a bit more about your setup. What server version of Lync/S4B are you connecting to? Has your current configuration ever worked for Lync 2010 clients? How are you load balancing your Edge DNS or HLB? Are any of these clients using a VPN?
    Looking at your error msg if only the host candidate is being returned then there’s either something wrong with your Edge server/pool configuration or you have a firewall preventing STUN/TURN candidates from being returned. That being said if a fw was the issue id expect the S4B clients to be affected too (assuming the S4B clients are connecting from the same subnet/network), as ICE negociation to my knowledge is the same in both clients. The RCA won’t help you in troubleshooting this issue. Use the ICE warning flag decoder instead.…coder-97058ef3


    in reply to: Lync 2013 mobile sign in error. #325264

    The usual culprits for a broken Mobile configuration are usually certificates,DNS or a mis-configuration on your reverse proxy. There’s some good tools that will help you check your configuration lie the Remote Connectivity Analyzer which can check your autodiscover configuration:- Or the LCA:-

    Theres also an excellent blog post on NextHop that covers a number of steps on how to troubleshoot mobility:-

    I know this doesnt answer your question which you may even have resolved by now but why not use SMTP to deliver your email? Seems overkill to use Exchange 2013 with a protocol as aged and inflexible as POP.

    in reply to: Bulk mail enabling security groups #325262

    No problem!

    in reply to: Cannot sign in to Lync #325261

    Re: Cannot sign in to Lync

    Your logs don’t show the login process. It would appear your client is able to find the registrar as you’re getting a prompt for credentials. Presumably this Lync Client is in a different domain though to the Lync Server? As by default Lync will use KerberosSSO presuming you’re internal and in the same domain as the Lync Server.
    Is this affecting all users? Or just one user? If using a proxy on the client PC disable and retest. Is the user signing in internally or externally? Can you provide new logs with the complete sign in process. You can use the OCS logging tool on the Front End and get the logs that way or from the client. Either will suffice.

    Re: Lync 2013 Edge Server does not show imported certificate

    Have you imported it into the ‘computer’ or ‘user account’ ? Presumably you’re also logged into the domain and not locally on the server.

    Re: Anyone impacted by the Exchange Online outage this week?

    Reading between the lines there seem to have been a slew of apparent unconnected incidents which i find a bit difficult to belive. Either way MS need a robust/mature notification system. There’s an ‘Official’ explanation for the outage from O365 Engineering here:-

    Re: Anyone impacted by the Exchange Online outage this week?

    JeffJames;284790 wrote:
    Has anyone been impacted by the Exchange Online outage this week, or know of someone that has? We’ve written a post or two about the outage on the main Petri site here:

    – Jeff

    A ‘Colleague’ of mine -in Redmond- and i were mid IM as he was affected by the Lync Online outage. His service was out for around 6 hours. My tenant in Europe wasn’t affected though.

    The outage doesn’t bode well for MSFT’s reputation as their betting the house on O365. But ultimately outages happen in IT irrespective of whether the service is OnPrem or in the Cloud.

    I think what will be bothersome for many is the duration of the outage which may have breached SLA. For a service as large and scaled as O365 id expect their to be a lot of redundancy within the architecture.

    in reply to: Lync 2013 and Aastra/Generic SIP phones? #325257

    Re: Lync 2013 and Aastra/Generic SIP phones?

    You can’t just use any ‘old’ SIP phone with Lync. So if your phone isn’t listed here:

    Then it simply means your handset isn’t supported for Lync.

    in reply to: Lync 2010 to 2013 migration gone bad #325256

    Re: Lync 2010 to 2013 migration gone bad

    okkelmo;282804 wrote:
    I was having som etroubles with the 2013 edge, and front end services. They would not start, and I couldn’t find out why.
    I have fixed the problem now though, and we are up and running on Lync 2013, with 2010 decomissioned.
    I followed a giude to unistall Lync 2013 (Can’t find the link atm), and it worke like a charm. I then started the migration process anew, and now we are golden :)


    Ah great. Glad it went well.

    in reply to: Outlook Calendar Free/Busy Presence Lync plugin #325255

    Re: Outlook Calendar Free/Busy Presence Lync plugin

    hetfield;282801 wrote:

    From my understanding the Lync server is hosted by a third party as part of Office 365, and is not in the same forest.

    I can say that the Lync credentials and the Exchange credentials are not the same. When we want to manage our passwords, accounts etc for Lync we browse to and user our Lync credentials there.

    I do not see any error messages in Lync at all.

    That’s likely the root of your problem then. Exchange and Lync are in separate forests. So your Lync client credentials can’t get to the F/B service in your onprem Exchange as your hosted Lync environment is unaware of it.
    You’re going to need to work with your Exchange/Lync team to understand the architecture of each and ‘how’ they’re integrated, assuming there’s any integration at all. Seeing as they’re in separate forests and you have ID management in each its likely there’s no integration at all between the two forests. As a conventional deployment would have Exchange and Lync in the same forest as that’s how the products designed to work.

    Have a look at the two links below. What you are trying to accomplish is not unusual, even though its not a conventional deployment. But there are caveats you need to be aware of which are detailed in the paper below.

    in reply to: Outlook Calendar Free/Busy Presence Lync plugin #325254

    Re: Outlook Calendar Free/Busy Presence Lync plugin

    hetfield;282798 wrote:

    Thanks for your response. It affects all Lync users, and we do have that option checked however it doesn’t seem to be working.

    Our Exchange server is managed internally as far as I am aware, but unfortunately that’s over in the US and I only manage infrastructure here in Australia.

    Funnily enough, when I go to enter an email address of another employee in the ‘To, CC or BCC’ fields, or send an Outlook invite who has Lync, I can see their current Lync status next to their name.

    This is why I was hoping there was some type of plugin that could handle it at the local level. Global aren’t really helping any further unfortunately.

    Ok let me rephrase is Exchange and Lync in the same forest? Or are they in separate forests? Are there any error messages in the Lync client? (Usually in the bottom right hand corner about Exchange integration) Do your clients use the same credentials in Lync to access Exchange?

    in reply to: Exhange 2003 relay for external IP #325253

    Re: Exhange 2003 relay for external IP

    lfbeto;282743 wrote:
    No, they do not have an Exchange server. This is why they need to relay off of my Exchange server. Users on my network RDP into this hosted server. The app they use will need to send messages to my users through my exchange server.


    From ESM drill down into your SMTP virtual Server and add the IP address of the server as a relay.

    in reply to: Lync 2010 to 2013 migration gone bad #325252

    Re: Lync 2010 to 2013 migration gone bad

    okkelmo;282551 wrote:
    I was in the middle of migrating to Lync 2013, when I was told by my boss to put the migration on hold.
    6 months later, we are go for migration again, but when I try to pick up where I left off, I find all sorts of things have gone bad. I have tried for 2 days now to fix things, but I don’t think it’s possible.

    What I need is a way to remove the half-finished 2013 installation form our working 2010 deployment.

    Any ideas?

    Anders Okkelmo

    Assuming you’ve already enabled coexistence with Lync 2010 and have a separate Lync 2013 pool in the topology why not just continue with the migration? A Lync 2010 to 2013 transition is relatively straight forward as the architectures are very similar. What problems are you experiencing that makes you think removing Lync 2013 is sensible?
    Tell us a bit more about your environment first as its not possible to understand what the issue is from your description, or how far into your migration you are.

    in reply to: Outlook Calendar Free/Busy Presence Lync plugin #325251

    Re: Outlook Calendar Free/Busy Presence Lync plugin

    hetfield;282751 wrote:

    I work for a global company and they have rolled out Office Lync as a cloud hosted application which I have no control over.

    Unfortunately all Lync accounts created are not synchronised with our Active Directory accounts, so the usual feature of Lync’s presence being updated based on Outlook availability does not work.

    I remember in a previous life being able to add keywords into a meeting such as [In a Meeting] in a calendar’s topic and it would update communicator’s status. I believe it was a plugin that handled that feature, but I could be wrong.

    We use a mixture of Lync 2010/2013 with the Outlook 2010 client on Windows 7. Are there any similar plugins available that we can install locally that will change Lync’s status based on Outlook availability? e.g. if my Outlook calendar shows I am in a meeting, are there any plugins that will change Lync’s status to show me as ‘In a Meeting’?

    Thanks in advance for any help.

    Provided Lync can contact Exchange Web Services it will utilize F/B status from Outlook by default. It does this through the Lync client. Make sure you have “Update my presence status based on my Calender Information” selected.

    Does this affect ALL users or just some? You said Lync is hosted. Does your Cloud Provider also host your Exchange assuming you’re using Exchange?

    Re: dlink consumer router – redirects to it’s logon page

    Flash with the latest firmware assuming there is one. Other than that get rid of it and buy a new router.

    in reply to: Web Access (OWA and ECP) #325249

    Re: Web Access (OWA and ECP)

    jrdebug;282166 wrote:
    Web access log in screen loads fine.

    Log in is successful.

    Nothing is shown. As in blank page.

    Need help guys!

    That tells us very very little other than the symptom you’re experiencing. Provide more detail please. Secondly what have you tried so far to remediate and how many users are affected? Is the problem unique to a browser, PC or user? What version of Exchange? etc etc

    in reply to: vSphere Licensing #325248

    Re: vSphere Licensing

    Iv been using VMwares products from the very early days of ESX 2.0 up till now. Id encourage you to explore Hyper-V. Although not as mature as VMware, from a licensing perspective at least, its a lot cheaper, and included in the Windows CAL.
    Either way for licensing costs as already said you’d probably be better off talking to a VMware VAR as VMware licensing has got very complicated as the products evolved. And not only that expensive.

    in reply to: 1 user can’t log on via owa #325247

    Re: 1 user can’t log on via owa

    For the sake of one user recreate the user account and mailbox and export/re-import their data.

    in reply to: Import PUB1.edb onto new server? #325246

    Re: Import PUB1.edb onto new server?

    mp04279;282027 wrote:
    My SBS2003 server died, but I was able to get the PRIV1.edb, PRIV1.stm, PUB1.edb and PUB1.stm off the old drives. The public folders containing the calendar and contacts list is the only thing I need… desperately.

    I was able to reinstall our SBS2003 software on another box, all the users are up, etc…. but now I need the calendar and contacts list. How can I accomplish this? I understand I can’t just copy the files somewhere on the new server…… can someone help please?


    Seeing as you’ve recovered and re-installed SBS on another server presumably you’ve also re-installed Exchange? If your new installation differs in configuration to the previous install such as name,domain etc then you’ll likely need to use a 3rd party recovery tool like Kernel for Exchange Server Recovery. For the price and the ease of recovery, bearing in mind Public Folder DB restores can be painful sometimes depending on the state of your installation id recommend Kernel.

    in reply to: Can I migrate .edb to new server, new forest? #325245

    Re: Can I migrate .edb to new server, new forest?

    A cross forest migration would be much simpler and painless than an offline migration using .pst’s even for 230 users. For the time it takes you to set up the coexistence you could have all users moved over a weekend with relative ease.
    Jason Cherry has an excellent doc that details the steps on how to set up coexistence using native tooling.

    in reply to: Lync 2013 Cloud services limitations #325244

    Re: Lync 2013 Cloud services limitations

    Lync Online has no Enterprise Voice functionality. (There are plans to introduce EV but it is not generally available yet) Bar the ability to connect to the PSTN to make traditional voice calls Lync on prem and online are effectively the same. There are comparison charts available on the web but most of them if not all are out of date as they still show Hybrid Voice which was deprecated Q3 last year.

    in reply to: Setting Report of ntbackup #325243

    Re: Setting Report of ntbackup

    You can also script this with this handy bit of VB code so NTbackup sends you the log via email. I still use this method on an SBS server iv been supporting for 10 years.

    Edit line 12 with the email recipients (DList), line 47 & 74 with the domain name, line 56 & 81 with the IP address of your smtp relay. Set as a scheduled task and you have a simple automated solution.

    ‘ Dim variables
    Dim oFSO, oWshNetwork, oCDO, oFolder, oFiles, oFile
    dim strFileName, strComputerName

    ‘ Create Objects
    Set oFSO = CreateObject(“Scripting.FileSystemObject”)
    Set oWshNetwork = WScript.CreateObject(“WScript.Network”)

    ‘ Set constants
    Const BACKUP_LOG_PATH = “C:Documents and SettingsAdministratorLocal SettingsApplication DataMicrosoftWindows NTNTBackupdata”
    Const EMAIL_RECIPIENT = “[email protected]

    ‘ Set variable defaults
    strFileName = “”
    strComputerName = oWshNetwork.ComputerName

    ‘ Start script
    Set oFolder = oFSO.GetFolder(BACKUP_LOG_PATH)

    Set oFiles = oFolder.Files

    For Each oFile in oFiles
    If oFSO.GetExtensionName(oFile.Name) = “log” Then
    If DateValue(oFile.DateLastModified) = Date() Then
    strFileName = oFile.Name
    Exit For
    End If
    End If

    If strFileName “” Then




    End If

    Sub EmailLog(logFilePath)

    Set oCDO = CreateObject(“CDO.Message”)

    oCDO.Subject = “Backup Log – ” & strComputerName
    oCDO.From = strComputerName & “”

    oCDO.TextBody = “Backup log attached for ” & strComputerName

    oCDO.AddAttachment BACKUP_LOG_PATH & “” & logFilePath

    oCDO.Configuration.Fields.Item(“”) = 2

    oCDO.Configuration.Fields.Item(“”) =”″

    oCDO.Configuration.Fields.Item(“”) = 25



    set oCDO = Nothing

    End Sub

    Sub EmailError

    Set oCDO = CreateObject(“CDO.Message”)

    oCDO.Subject = “Backup Log Missing – ” & strComputerName
    oCDO.From = strComputerName & “”

    oCDO.TextBody = “No backup log found on ” & strComputerName & ” for today”

    oCDO.Configuration.Fields.Item(“”) = 2

    oCDO.Configuration.Fields.Item(“”) =”″

    oCDO.Configuration.Fields.Item(“”) = 25



    set oCDO = Nothing

    End Sub

    set oFSO = Nothing
    Set oWshNetwork = Nothing


    in reply to: MAC OS X Mavericks Issue in VMWare Workstation #325242

    Re: MAC OS X Mavericks Issue in VMWare Workstation

    Dumber;278216 wrote:
    Thought that OSX isn’t supported in an virtual environment?

    Virtualization of OSX is supported by the Apple EULA. But the current EULA doesn’t support Mavericks virtualized yet.

    I doubt he’ll be able to recover the OS but he can rebuild from scratch using the guide here:

    in reply to: integrating voice to Lync 2010 Standard #325241

    Re: integrating voice to Lync 2010 Standard

    joeyg2391;278213 wrote:
    thanks for the quick reply but it seems sipgate will cease in a few days. Any other recommendations?

    Any ITSP will do. It really depends on how much you’re willing to pay. Additionally you can terminate a SIP trunk directly on your Mediation server from a SIP trunk provider qualified for Lync.

    I’m based in the UK and wasn’t aware the US arm of Sipgate was closing its doors. Sipgate is quite popular because of its free DDI’s and its cheap. Most carriers providing SIP trunking will work with Asterisk. You just need to find a US carrier that’s compatible with Asterisk.

    in reply to: integrating voice to Lync 2010 Standard #325240

    Re: integrating voice to Lync 2010 Standard

    FreePBX or AsteriskNOW lends itself very well to this. Its based on the Asterisk distribution. You could use a an ITSP such as Sipgate who can provide you with a free DDI although you require credit in order to make outbound calls. Asterisk in essence will function as your border element/controller and the trunk from Sipgate can terminate on Asterisk with Lync using Asterisk as a gateway to make calls to and from the PSTN.

    There’s a good guide here that covers the Asterisk Lync integration although i’m not sure if it covers connectivity to the PSTN using a SIP trunk provider/ITSP.

    in reply to: Lync 2010 Normalization Rule #325239

    Re: Lync 2010 Normalization Rule

    MrAliC;277778 wrote:
    Fore readability numbers in AD are stored as

    +44 (0) 123 456 7890

    Lync strips the ellipsis but the 0 remains

    How can i setup a normalization/translation rule to take +44 (0) 123 456 7890 and convert it to +441234567890

    Thanks in advance

    You should use the normalization text file so Lync knows how to handle numbers that aren’t E.164 compliant in AD. But that will require you adding the appropriate regex in the text file. Or correct the number in AD so its normalized correctly.

Viewing 30 posts - 1 through 30 (of 929 total)