Windows Security: The User Account does not exist

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This topic contains 16 replies, has 7 voices, and was last updated by Avatar Rockyhud 8 years, 3 months ago.

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    Si_Pe
    Member
    #153856

    Hello all,

    I am having a issue with a windows 7 pro machine logging on to the domain. The message we are getting is below. The domain is a windows 2000 domain in which we have a number of windows 7 machines logged on to ok but I am having a issue getting this one on.

    The machine joins to the domain ok and will logon as the Domain administrator but will not logon as any other user newly created or existing. The two Dc’s have passed DCdiag without any problems. I am deleted the computer account and tried to created it manually but it still wont logon, I have tried a number of computer names too.

    I have been searching on-line and there isn’t too much on it.

    http://www.experts-exchange.com/Software/Server_Software/File_Servers/Active_Directory/Q_26839929.html

    Has anyone come across this before?

    Erorr.jpg

    Thanks,
    Simon

    Avatar
    MCSE1982
    Member
    #377971

    Re: Windows Security: The User Account does not exist

    What username are you using to try and logon to the domain?

    *@*.com
    or **

    tehcamel
    tehcamel
    Moderator
    #357043

    Re: Windows Security: The User Account does not exist

    get rid of ALL the HP tools, especiallyt the security tools. I haven’t found thme to do anything but make a great big dirty mess reminiscent of an unhouse-trained dog when used in a corporate environment.

    Avatar
    Rockyhud
    Member
    #381143

    Re: Windows Security: The User Account does not exist

    Yes, i had seen that one, though his problem looks to be the same, What he is trying to do is irrelevant to what i am trying to do. He is trying to skip the logon screen. I am logging into a domain and do not wish to setup automatic login. I just want to be “Able” to login.

    The problem is fixed now, i created a new account and used a different variation of my first name. Aside from that though and i havent been able to dig deeper yet but my new account had done the same thing the second day. The last thing i did was add myself to some groups in AD to get access to certain things. Then the error started. So i removed myself from all but the core groups and can login again. So it def appears to be some sort of group setting, but i havent been able to locate which group caused it or why at this time. working to locate the group setting…

    if you get this error is remove yourself from all non essential groups 1 at a time and test your login after each one. If its the same problem i have, 1 of the built in groups i think is setup in a strange way

    Avatar
    Si_Pe
    Member
    #278235

    Re: Windows Security: The User Account does not exist

    Thanks for your tips guys!

    The @domain doesnt work either… I am trying to logon to the domain.

    I have tried to create new users with just the default groups and I still can’t get logged on.

    Getting annoying now

    Cheers,
    Si

    #344847

    Re: Windows Security: The User Account does not exist

    Can you confirm that you have tried both

    Code:
    username

    and

    Code:
    DOMAINNAMEusername

    where DOMAINNAME is the single-label representation of your FQDN. So if your AD domain is mycompany.local, DOMAINNAME would probably be mycompany.

    When logged in as the domain administrator, have a look at the event logs and see if there are any issues highlighted.

    Run gpupdate /force as the administrator to force the computer to get the current security policies from the network.

    Avatar
    Si_Pe
    Member
    #278236

    Re: Windows Security: The User Account does not exist

    gforceindustries;233775 wrote:
    Can you confirm that you have tried both

    Code:
    username

    and

    Code:
    DOMAINNAMEusername

    where DOMAINNAME is the single-label representation of your FQDN. So if your AD domain is mycompany.local, DOMAINNAME would probably be mycompany.

    When logged in as the domain administrator, have a look at the event logs and see if there are any issues highlighted.

    Run gpupdate /force as the administrator to force the computer to get the current security policies from the network.

    Hi,

    Thanks for your reply!

    I have always logged on with Domainusername with windows 7

    There are no errors in the eventlog on the client or the domain controller… Its most odd.

    Thanks,
    Simon

    #344848

    Re: Windows Security: The User Account does not exist

    Did you run gpupdate?

    FYI, unless it is not the case with a Windows 2000 domain (which I’m unable to test), you don’t need to specify the domain when logging in to Windows 7 (or Vista) if you’re logging on to the domain to which the machine is joined. If you want to logon as a local user account or to another domain, then yes you would need to include the domain (or computer) name,

    Avatar
    Si_Pe
    Member
    #278237

    Re: Windows Security: The User Account does not exist

    gforceindustries;233782 wrote:
    Did you run gpupdate?

    FYI, unless it is not the case with a Windows 2000 domain (which I’m unable to test), you don’t need to specify the domain when logging in to Windows 7 (or Vista) if you’re logging on to the domain to which the machine is joined. If you want to logon as a local user account or to another domain, then yes you would need to include the domain (or computer) name,

    Good info thanks!

    I have ran Gpupdate I am just in the middle of removing the Hp crap so will give it another shot shortly!

    Thanks!

    Avatar
    Si_Pe
    Member
    #278238

    Re: Windows Security: The User Account does not exist

    gforceindustries;233782 wrote:
    Did you run gpupdate?

    FYI, unless it is not the case with a Windows 2000 domain (which I’m unable to test), you don’t need to specify the domain when logging in to Windows 7 (or Vista) if you’re logging on to the domain to which the machine is joined. If you want to logon as a local user account or to another domain, then yes you would need to include the domain (or computer) name,

    Hi,

    The problem still exists after a gpupdate and a restart…….

    Anything else I can try?

    Thanks,
    Si

    Avatar
    Si_Pe
    Member
    #278239

    Re: Windows Security: The User Account does not exist

    I have just logged in!

    Tried another Gpupdate/force and logged in straight away! How very odd!

    Thanks for your suggestion!

    Si :beer:

    #344849

    Re: Windows Security: The User Account does not exist

    It must be like rebooting 3 times when the website is down :mrgreen:

    Glad you were able to get it working in the end – lets hope it was a fluke and you’re over the problems now.

    As an aside, I’d advise updating your NIC drivers, particularly if it’s a Broadcom chip *. Can’t imagine why a driver issue would stop your machine seeing certain user accounts in AD, but it could potentially cause gpupdate to possibly not work correctly. Although that should give you an error message…

    * I’ve spent my morning wrestling with a Broadcom controller and have now taken it out of the machine and stamped on it. As has everyone else in the department. And ordered a nice Intel card to replace it :)

    Avatar
    Si_Pe
    Member
    #278240

    Re: Windows Security: The User Account does not exist

    gforceindustries;233787 wrote:
    It must be like rebooting 3 times when the website is down :mrgreen:

    Glad you were able to get it working in the end – lets hope it was a fluke and you’re over the problems now.

    As an aside, I’d advise updating your NIC drivers, particularly if it’s a Broadcom chip *. Can’t imagine why a driver issue would stop your machine seeing certain user accounts in AD, but it could potentially cause gpupdate to possibly not work correctly. Although that should give you an error message…

    * I’ve spent my morning wrestling with a Broadcom controller and have now taken it out of the machine and stamped on it. As has everyone else in the department. And ordered a nice Intel card to replace it :)

    Funny you should mention the broadcom! There was a driver update that I done on the problem machine today just before the final gpupdate….. Maybe it was part of the problem!

    Thanks again!

    Si

    Avatar
    indie285
    Member
    #318281

    Re: Windows Security: The User Account does not exist

    I had a very similar problem earlier on today with a HP 8100 Desktop. It had been in use previously by a few others but when either myself or another guy tried logging in it just came up with that message mentioned in the first post.

    This W7 box is part of a Win2K domain of which we already have a fair few W7 boxes joined.

    The problem I think in my case was that one of the previous users had enabled “Windows Logon Security” under “HP Protect Tools Administrative Console”. Once this was unticked we were both able to log into the box. This setting seems to prevent you from logging into the local box with an account it doesn’t already know about. PITA if you ask me as it causes more problems than it’s worth and isn’t easy to track down.

    Avatar
    Ossian
    Moderator
    #184729

    Re: Windows Security: The User Account does not exist

    Have you by any change set up restricted groups and stopped anyone logging onto the computer?

    tehcamel
    tehcamel
    Moderator
    #357867

    Re: Windows Security: The User Account does not exist

    the HP Security tools are pretty damn useless.

    Avatar
    indie285
    Member
    #318282

    Re: Windows Security: The User Account does not exist

    @Oassian: not as far as I’m away, it’s only servers that normal users can’t logon to. Once I’d made the change to the HP Security Tools everything started to work again. We recycled an 8 mouth old desktop for a guy that had just started. We’d temporally given him a laptop to use which worked fine, that’s also running W7. It’s only when he tried logging into the desktop that the problem occurred, I couldn’t log into it either.

    The exact error I got was
    X Windows Security
    The specified account does not exist[/CODE]If I enter a user name that doesn’t exist the error I get is totally different – The user name or password is incorrect.

    Which leads me to believe that the HP Security Tools are somehow interfering with the logon process.

    @tehcamel: after the wasted hours I had yesterday I would have to agree.[CODE]X Windows Security
    The specified account does not exist[/CODE]If I enter a user name that doesn’t exist the error I get is totally different – The user name or password is incorrect.

    Which leads me to believe that the HP Security Tools are somehow interfering with the logon process.

    @tehcamel: after the wasted hours I had yesterday I would have to agree.

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