unable to open any antivirus or microsoft website

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This topic contains 4 replies, has 4 voices, and was last updated by Avatar Huansm 7 years, 11 months ago.

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    sudiptaguha
    Member
    #158384

    unable to open any antivirus or microsoft website . while i am useing Win xp sp2 & McAfee antivirus 8.7i Enterprise. How to solve it. Plz. help me

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    Ossian
    Moderator
    #186427

    Re: unable to open any antivirus or microsoft website

    It could be a symptom of a virus — I suggest you (on another PC) download a standalone AV scanner such as McAfee Stinger and run that from a bootable CD or floppy, then report back

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    Huansm
    Member
    #383036

    Re: unable to open any antivirus or microsoft website

    I have also encountered this issue before
    It is def a virus thats causing it

    I had to reload my laptop in order to fix the issue, but try the other suggestions first

    cheers

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    Ossian
    Moderator
    #186493

    Re: unable to open any antivirus or microsoft website

    General process before attempting windows reinstall:

    Download MalWareBytes and burn to CD (on clean PC)
    Ditto McAfee Stinger
    Ditto any other products recommended here

    Boot infected PC into safe mode (F8 at start)
    Install / run both above

    Report back

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    biggles77
    Spectator
    #212682

    Re: unable to open any antivirus or microsoft website

    Ossian;257634 wrote:
    General process before attempting windows reinstall:

    Download MalWareBytes and burn to CD (on clean PC)
    Ditto McAfee Stinger
    Ditto any other products recommended here

    Boot infected PC into safe mode (F8 at start)
    Install / run both above

    Report back

    If it is a persistent version then even in Safe Mode you may not be able to install MalwareBytes or any A/V. A bootable USB or CD with Stinger and/or another anti virus installed on it may be an option to clean the HDD. You could also remove the HDD and connect it to another machine and run A/V on the infected HDD from it.

    If you can find out what is causing this problem (name of virus) then you will probably find steps online on how to manually clean your machine.

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