The backup operation that started at "" has failed with following error code ‘2155347

Home Forums Server Operating Systems SBS 2000 / 2003 / 2008 / 2011 The backup operation that started at "" has failed with following error code ‘2155347

This topic contains 11 replies, has 6 voices, and was last updated by Avatar goldrush76 6 years, 6 months ago.

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    cmullins
    Member
    #162431

    Any backup that includes system state is failing. We are using Backup Exec 2012 but during troubleshooting are now just trying to backup the system state using Windows Server Backup and consistently get this error. I also get the error running from CLI but there are no logs created. Windows SBS 2011 SP1 64 bit 24GB RAM. Currently backing up to a data partition but originally using an RD1000 (which was replaced during troubleshooting). vssadmin list writers does include the system writer with no errors and it is stable.

    Here is the error from the Windows Server Backup event log:
    Log Name: Microsoft-Windows-Backup
    Source: Microsoft-Windows-Backup
    Date: 9/6/2013 9:57:20 AM
    Event ID: 5
    Task Category: None
    Level: Error
    Keywords:
    User: SYSTEM
    Computer: SERVER.company.local
    Description:
    The backup operation that started at ‘‎2013‎-‎09‎-‎06T13:56:26.437884800Z’ has failed with following error code ‘2155347997’. Please review the event details for

    a solution, and then rerun the backup operation once the issue is resolved.
    Event Xml:

    5
    2
    2
    0
    0
    0x4000000000000000

    25


    Microsoft-Windows-Backup
    SERVER.company.local



    {74B6F48B-89B0-46F4-9BC8-CF48FFC24934}
    2155347997
    12
    F:
    2
    2013-09-06T13:56:26.437884800Z
    2155347997
    <VolumeInfo><VolumeInfoItem Name=”System Reserved” OriginalAccessPath=”” State=”15″ HResult=”-2139619228″

    DetailedHResult=”0″ PreviousState=”0″ IsCritical=”1″ IsIncremental=”0″ BlockLevel=”0″ HasFiles=”0″ HasSystemState=”1″ IsCompacted=”0″ IsPruned=”0″

    IsRecreateVhd=”0″ FullBackupReason=”0″ DataTransferred=”0″ NumUnreadableBytes=”0″ TotalSize=”0″ TotalNoOfFiles=”0″ Flags=”550″ BackupTypeDetermined=”0″

    SSBTotalNoOfFiles=”0″ SSBTotalSizeOnDisk=”0″ /><VolumeInfoItem Name=”C:” OriginalAccessPath=”C:” State=”15″ HResult=”-2139619228″ DetailedHResult=”0″

    PreviousState=”0″ IsCritical=”1″ IsIncremental=”0″ BlockLevel=”0″ HasFiles=”0″ HasSystemState=”1″ IsCompacted=”0″ IsPruned=”0″ IsRecreateVhd=”0″

    FullBackupReason=”0″ DataTransferred=”0″ NumUnreadableBytes=”0″ TotalSize=”0″ TotalNoOfFiles=”0″ Flags=”1572″ BackupTypeDetermined=”0″ SSBTotalNoOfFiles=”0″

    SSBTotalSizeOnDisk=”0″ /></VolumeInfo>
    2155348226
    2013-09-06T13:56:26.422284800Z
    2013-09-06T13:56:49.479084800Z
    <TimesList><Time Time=”1601-01-01T00:00:00.000Z” /><Time Time=”1601-01-01T00:00:00.000Z”

    /></TimesList>
    <TimesList><Time Time=”1601-01-01T00:00:00.000Z” /><Time Time=”1601-01-01T00:00:00.000Z”

    /></TimesList>
    <TimesList><Time Time=”1601-01-01T00:00:00.000Z” /><Time Time=”1601-01-01T00:00:00.000Z”

    /></TimesList>
    <TimesList><Time Time=”1601-01-01T00:00:00.000Z” /><Time Time=”1601-01-01T00:00:00.000Z”

    /></TimesList>
    1601-01-01T00:00:00.000000000Z
    1601-01-01T00:00:00.000000000Z
    <TimesList></TimesList>
    <TimesList></TimesList>
    <TimesList></TimesList>
    <TimesList></TimesList>
    3
    <ComponentStatus><ComponentStatusItem Name=”3e83e12a-3cdc-4f4d-91f3-758b51060cf8″ LogicalPath=”Microsoft Exchange

    ServerMicrosoft Information StoreSERVER” AppId=”Exchange” WriterId=”{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}” ConsistencyCheckResult=”0″

    ConsistencyCheckResultDetailed=”0″/><ComponentStatusItem Name=”f1a79fc8-9dff-4a67-b1db-8785dbc830ba” LogicalPath=”Microsoft Exchange ServerMicrosoft

    Information StoreSERVER” AppId=”Exchange” WriterId=”{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}” ConsistencyCheckResult=”0″

    ConsistencyCheckResultDetailed=”0″/></ComponentStatus>
    1601-01-01T00:00:00.000000000Z
    1601-01-01T00:00:00.000000000Z
    1601-01-01T00:00:00.000000000Z
    1601-01-01T00:00:00.000000000Z
    1601-01-01T00:00:00.000000000Z
    1601-01-01T00:00:00.000000000Z
    <SystemState IsPresent=”1″ HResult=”-2139619299″ DetailedHResult=”-2139619070″ />
    false
    true
    false
    true




    <TimesList><Time Time=”1601-01-01T00:00:00.000Z” /><Time Time=”1601-01-01T00:00:00.000Z”

    /></TimesList>
    <TimesList><Time Time=”1601-01-01T00:00:00.000Z” /><Time Time=”1601-01-01T00:00:00.000Z”

    /></TimesList>
    <TimesList><Time Time=”1601-01-01T00:00:00.000Z” /><Time Time=”1601-01-01T00:00:00.000Z”

    /></TimesList>
    <TimesList><Time Time=”1601-01-01T00:00:00.000Z” /><Time Time=”1601-01-01T00:00:00.000Z”

    /></TimesList>

    Please let me know if you need any more information. Thanks in advance.

    Avatar
    Dext
    Member
    #379029

    Re: The backup operation that started at "" has failed with following error code ‘215

    What user account are you running the backup as within backup exec 2012? Also have you set the backupexec services to run as the main domain administrator?

    as per

    Due to security implementations in Microsoft Small Business Server, the service account must be ” DomainNameAdministrator ” account.

    found here

    http://www.symantec.com/business/support/index?page=content&id=TECH36718

    Avatar
    goldrush76
    Member
    #389182

    Re: The backup operation that started at "" has failed with following error code ‘215

    Yeah I am using the Domain Admin account for BE. But this also happens using Windows Server Backup so it doesn’t seem to be an issue with BE. Something with VSS I’m almost positive. Just not positive what exactly is causing it.

    Thanks for the response.

    Avatar
    tykuyuk
    Member
    #387160

    Re: The backup operation that started at "" has failed with following error code ‘215

    Hello, just saw this post and was wondering if this was still an issue? also Event ID 5. errors usually indicates SCSI parity errors. This error can be caused by a faulty SCSI card or a faulty SCSI termination.

    Avatar
    goldrush76
    Member
    #389183

    Re: The backup operation that started at "" has failed with following error code ‘215

    Yes, it still is an issue. The Event ID 5 is odd, I didn’t even notice that when I posted this. It’s usually 517. Here’s what I have on that.

    Log Name: Application
    Source: Microsoft-Windows-Backup
    Date: 10/3/2013 4:14:05 PM
    Event ID: 517
    Task Category: None
    Level: Error
    Keywords:
    User: SYSTEM
    Computer: SERVER.domain.local
    Description:
    The backup operation that started at ‘‎2013‎-‎10‎-‎03T20:13:08.325069900Z’ has failed with following error code ‘2155347997’ (The operation ended before completion.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
    Event Xml:

    517
    0
    2
    0
    0
    0x8000000000000000

    362339

    Application
    UWSERVER.unitedway.local

    2013-10-03T20:13:08.325069900Z
    2155347997
    %%2155347997

    There are also numerous VSS Event 8320s. I’ve followed every article I could find and none of the fixes take care of the issue.

    lmosla;277688 wrote:
    Hello, just saw this post and was wondering if this was still an issue? also Event ID 5. errors usually indicates SCSI parity errors. This error can be caused by a faulty SCSI card or a faulty SCSI termination.
    Avatar
    tykuyuk
    Member
    #387161

    Re: The backup operation that started at "" has failed with following error code ‘215

    At this point I recommend contacting Microsoft since this also occurs in other backups besides Backup Exec.

    Avatar
    goldrush76
    Member
    #389184

    Re: The backup operation that started at "" has failed with following error code ‘215

    Thanks. Do you know of any way to start a support case without using a credit card for a pay per incident support case? I can’t seem to find any. I guess if I absolutely have to I may be able to get a card from my boss. Just curious.
    Thanks,
    Chris

    Avatar
    joeqwerty
    Moderator
    #304168

    Re: The backup operation that started at "" has failed with following error code ‘215

    Why are people so reticent to call for support and even more reticent to pay for it?

    These are backups, so presumably they’re important. Presumably the loss of this machine without the ability to restore it would have a negative impact on the business, right?

    If so, then open a support case and pay the money.

    Avatar
    goldrush76
    Member
    #389185

    Re: The backup operation that started at "" has failed with following error code ‘215

    While I appreciate the response my question was is there an alternative. I will attempt to get authorization to open a support case if need be but how does it hurt to see if there’s another option that I’m not aware of? Also this is for a customer of ours. They are a non profit with a very tight budget. The sat is all being backed up with no problem, it’s just the system state. I understand the implications of not having a good backup. Sometimes we just don’t have the authority to spend other people’s money and need to exhaust all options before crossing that bridge. I’ve been in Windows networking and servers for over 10 years and have never come across an issue that required paying Microsoft for support so it’s definitely the last option.

    Avatar
    Ossian
    Moderator
    #188969

    Re: The backup operation that started at "" has failed with following error code ‘215

    If you hold a TechNet subscription or partner status, you may get a couple of free support incidents.

    Avatar
    joeqwerty
    Moderator
    #304169

    Re: The backup operation that started at "" has failed with following error code ‘215

    I understand and I certainly didn’t mean any offense, so hopefully none was taken.

    I just get discouraged when I see organizations treat their IT assets like a red headed step child. If your customer had an electrical problem that was creating a potential hazard they wouldn’t hesitate to pay an electrician to fix it, so why treat their IT assets any differently. Lack of a good, recoverable backup is putting their IT assets at risk.

    Avatar
    goldrush76
    Member
    #389186

    Re: The backup operation that started at "" has failed with following error code ‘215

    I feel you. And I’ve dealt with it my entire career. I just notice that my last message had a typo. The data is being backed up not he “sat”. But yeah I’ll bring up the support option to the powers that be and go from there.

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