Storage Server 2003: Cannot Access Microsoft Web Sites

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This topic contains 6 replies, has 4 voices, and was last updated by Avatar Robert R. 9 years, 2 months ago.

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    Robert R.
    Participant
    #152843

    System: Windows Storage Server 2003 with Service Pack 2

    Browser: Internet Explorer 7.0 (2 servers) and Internet Explorer 8.0 (1 server)

    Problem: Microsoft Updates and Windows Updates does not work

    From Internet Explorer, I cannot access http://update.microsoft.com/ nor http://update.microsoft.com/microsoftupdate (see text of error message below), http://msn.com (re-directs to [URL]http:///[/URL] , with 3 slashes),

    However, I can access Google, Yahoo, CNN etc. web pages, so it’s not a network problem.

    There are no entries in the C:WINDOWSsystem32driversetchosts file.

    In the Local Computer Policy (gpedit.msc)Computer ConfigurationAdministrative TemplatesWindows ComponentsWindows Update , every option is “Not Configured”

    Since the problem is limited to the three Storage Servers, it appears to be a Windows 2003 issue. The web page error message is misleading, so I’m at wit’s end trying to figure out why this is happening.

    Quote:
    Internet Explorer cannot display the webpage

    Most likely causes:
    • You are not connected to the Internet.
    • The website is encountering problems.
    • There might be a typing error in the address.

    What you can try:

    Check your Internet connection. Try visiting another website to make sure you are connected.

    Retype the address.

    Go back to the previous page.

    More information

    This problem can be caused by a variety of issues, including:
    • Internet connectivity has been lost.
    • The website is temporarily unavailable.
    • The Domain Name Server (DNS) is not reachable.
    • The Domain Name Server (DNS) does not have a listing for the website’s domain.
    • If this is an HTTPS (secure) address, click tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

    For offline users

    You can still view subscribed feeds and some recently viewed webpages.
To view subscribed feeds

    1. Click the Favorites Center button , click Feeds, and then click the feed you want to view.

    To view recently visited webpages (might not work on all pages)

    1. Click Tools , and then click Work Offline.
    2. Click the Favorites Center button , click History, and then click the page you want to view.

    Avatar
    Ossian
    Moderator
    #183550

    Re: Storage Server 2003: Cannot Access Microsoft Web Sites

    Have you checked the sites are in the trusted zone?

    Avatar
    Robert R.
    Participant
    #353167

    Re: Storage Server 2003: Cannot Access Microsoft Web Sites

    For the two servers with Internet Explorer 7, the trusted sites are

    about:internet
    [url]http://*.update.microsoft.com[/url]
    [url]http://*.windowsupdate.com[/url]
    [url]http://*.windowsupdate.microsoft.com[/url]
    http://go.microsoft.com
    http://msdn.microsoft.com
    http://oca.microsoft.com
    http://runonce.msn.com
    http://support.microsoft.com
    http://technet.microsoft.com
    http://update.microsoft.com
    http://windowsupdate.microsoft.com
    http://www.google.com
    http://www.yahoo.com
    [url]https://*.update.microsoft.com[/url]
    [url]https://*.windowsupdate.com[/url]
    https://oca.microsoft.com
    https://windowsupdate.microsoft.com

    For the one server with Internet Explorer 8, there are no sites listed in the Trusted Sites.

    Avatar
    biggles77
    Spectator
    #211857

    Re: Storage Server 2003: Cannot Access Microsoft Web Sites

    Can you install FireFox and see if that connects?

    I think you are infected and it is stopping your from getting Updates. Try running the Malicious Software Removal Tool. Scan for malware, (use Malwarebytes to start with), spyware etc. http://support.microsoft.com/kb/890830 – You may not be able to get to this page so if not, access it from another machine.

    Also run the scans on files that are kept on these Server. You did mention they are Storage Servers so I assume storage = File Server. Might be an idea to look at your whole network.
    Any anti virus on the Servers?

    Avatar
    Robert R.
    Participant
    #353168

    Re: Storage Server 2003: Cannot Access Microsoft Web Sites

    Quote:
    Any anti virus on the Servers?

    Microsoft Forefront, which replaced CA Anti-Virus (aka eTrust).

    Unfortunately, Forefront can’t update because the server can’t connect to Microsoft.com

    I installed Firefox 3.6.13 on one of the servers this weekend, and it has the same — can connect to other websites, just not any Microsoft.com web site.

    We have several Windows 2003 Standard file servers, and none of them have this problem. Only the Storage Center servers do.

    UPDATE: Neither web access, both Internet Explorer and Firefox, nor ping, works by I.P., either from the Storage Center servers.

    Microsoft Windows [Version 5.2.3790]
    (C) Copyright 1985-2003 Microsoft Corp.

    C:>ping microsoft.com
    Ping request could not find host microsoft.com. Please check the name and try again.

    C:>ping 207.46.197.32

    Pinging 207.46.197.32 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 207.46.197.32:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:>

    Avatar
    biggles77
    Spectator
    #211887

    Re: Storage Server 2003: Cannot Access Microsoft Web Sites

    What do the Storage Servers store??

    Avatar
    wullieb1
    Moderator
    #242941

    Re: Storage Server 2003: Cannot Access Microsoft Web Sites

    What is your DNS setup like on the server???

    What does nslookup show when looking for microsoft.com???

    Is there anything in the HOSTS file???

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