Remote Assistance GPO

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This topic contains 4 replies, has 3 voices, and was last updated by  gforceindustries 9 years, 3 months ago.

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  • Deland01
    Member
    #143595

    I’m trying to enable remote assistance across my domain by linking a GPO to an OU in Active Directory which contains all my computers.

    I’ve gone through the details in the link:

    http://www.petri.com/enable_remote_assistance_offering_in_xp_2003.htm

    When I fire up the Remote Assistance icon & click the “Invite someone to help you” link I see the following:

    “your current system settings prevent you from sending an invitation”

    However if I tick “allow remote assistance invitations to be sent from this computer” on the remote tab in system properties on the target PC its works???

    Surely I don’t have to tick this on every PC in my domain???

    #343397

    Re: Remote Assistance GPO

    So you’ve enabled Remote Assistance in the GPO, have you also allowed it in Windows Firewall (also in the GPO)?

    If you use rsop.msc or gpresult on the computers, does this GPO show as being applied?

    If you run gpupdate /force on the computers, does this help?


    Deland01
    Member
    #293351

    Re: Remote Assistance GPO

    If I run gpresult I see:

    INFO: The user “contosoAdministrator” does not have RSOP data.

    not looking good with rsop either, I see the attached file

    Any sugestions?


    joeqwerty
    Moderator
    #302516

    Re: Remote Assistance GPO

    You can try resetting the WMI repository to see if it helps. Delete the contents of the C:WINDOWSsystem32wbemRepository directory, reboot the machine, and run RSOP again.


    Deland01
    Member
    #293352

    Re: Remote Assistance GPO

    Think I might have foind the issue:

    I checked in %systemroot%debugusermodeuserenv.log on the target pc and I see:

    GetUserNameEx failed with 1355.

    http://support.microsoft.com/kb/257580

    I recon I have a temp profile

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