Problem in Managing Network Printers

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This topic contains 13 replies, has 8 voices, and was last updated by Avatar Anonymous 8 years, 5 months ago.

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    devil786
    Member
    #154134

    Hi,
    In our thin client environment, we are using 3 Windows Server 2008 servers as centralized print servers, about 50-60 network printers at different physical locations are installed on these 3 servers. These network printers are published to the thinclient users based on their location using a simple batch file through Active Directory Group Policy, now the main problem is that when any of these network printers have some problem e.g. printer queue is stuck, then due to this the print server printing spooling service also stucks, and all printers that are installed on that specific servers are also not responding.

    any help will be appreciated.

    with regards,:shock:

    tehcamel
    tehcamel
    Moderator
    #357164

    Re: Problem in Managing Network Printers

    script to regularly restart the spooler?

    #345030

    Re: Problem in Managing Network Printers

    Troubleshoot the cause of failed print jobs. Do they always occur on the same printer? Same model of printer? Same manufacturer?

    Update Windows on the print servers as well as all of the printer drivers.

    A script to routinely restart the spooler service would be an option, although I’d prefer to do that as a last resort after attempting to fix the underlying cause has failed. I would also try to have the script determine the current state of the spooler before restarting it, since firstly there is no benefit in restarting the service if it is functioning correctly and secondly because restarting the service may cause the loss of print jobs which had been sent by your users but had not yet printed.

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    biggles77
    Spectator
    #212046

    Re: Problem in Managing Network Printers

    Why do you find the need to use a script for the printers? GPO can do the same thing without a script. Deploy Printer Using GPO Server 2008

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    Anonymous
    #370050

    Re: Problem in Managing Network Printers

    HI,
    Thanks for the reply and support, sorry i was away for some time.
    The problem can occurr on any printers, also windows server 2008 is installed on print servers. I like the way of restarting the spooler service but how can i check the status of the spooler service i.e. is it in halt state or not? through script.

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    L4ndy
    Member
    #277004

    Re: Problem in Managing Network Printers

    As Gforce said you need to troubleshoot the issue, by scripting to restart the service you bypass the real cause of the problem.
    Go through these steps to troubleshoot:
    http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

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    Anonymous
    #370051

    Re: Problem in Managing Network Printers

    Thanks to all of you for the support and help.

    with regards,

    Avatar
    sorinso
    Member
    #267185

    Re: Problem in Managing Network Printers

    devil786;236336 wrote:
    Thanks to all of you for the support and help.

    with regards,

    Does this mean your problem was solved?
    If so, it will be nice to tell us what was the problem and how you solved it. It might help someone else in the future…

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    Anonymous
    #370055

    Re: Problem in Managing Network Printers

    I applied a script which restarts the printer spooler service routinely, as it solves the problem a little bit but also increase the headache of sending the print again to the printer.

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    Silver23
    Member
    #292275

    Re: Problem in Managing Network Printers

    does the spooler actually crash on the server or does it keep running?
    If it crashes, you could just set the restart timer very low. like several seconds or less(doesnt allow from ui).

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    Anonymous
    #370060

    Re: Problem in Managing Network Printers

    The spooler was crashed each time so i applied a script which restarts the spooler service routinely. It has solved my problem to some extent.

    #345131

    Re: Problem in Managing Network Printers

    A solution to your problem would be determining and fixing what is causing the spooler service to crash. Routinely restarting the service is a short-term workaround.

    Avatar
    Anonymous
    #370066

    Re: Problem in Managing Network Printers

    it is very difficult to manage all the printers remotely, therefore restarting the spooler service is a better option.

    tehcamel
    tehcamel
    Moderator
    #357345

    Re: Problem in Managing Network Printers

    this may be of use to actually finding the root cause:

    http://blogs.technet.com/b/markrussinovich/archive/2010/04/12/3324570.aspx

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