OWA and Outlook different for same user.

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This topic contains 3 replies, has 2 voices, and was last updated by Avatar simonsays 12 years, 5 months ago.

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    simonsays
    Member
    #128245

    Hi,

    Scenerio;

    A user has moved departments. This is also in the middle of a new naming convention. The new AD account was created last week with an exchange mailbox, which matches the new account. There was lots of mail, contacts and entries which needed moving to the users *new* account.

    After *deleting the mailbox*, i realised it could only be re-connected to a user with no mailbox. This wasn’t an issue; the new AD account had not been used and therefore had nothing in it. I removed the mailbox from the new account and re-connected the old users mailbox successfully.

    I also used the clean up agent BTW.

    On opening outlook when logging on with the new account, it asked me to authenticate – it will not take the new users password or the old users either.

    The bizarrre things is, if I open the new account using OWA, it works correctly;
    all the mail from the old account is there, as is contacts, calendar etc. It also sends and receives mail.

    Any idea’s where I have gone wrong?

    Thanks

    Avatar
    tkolber
    Member
    #284329

    Re: OWA and Outlook different for same user.

    1. Verify that it is not a problem with the machine by testing other user’s profile.
    2. Check DNS and connection to the AD & Exchange servers from this workstation.
    3. Can you configure this user’s profile right on other workstation?
    4. Install the latest SP & hotfixes for the Windows & Office.

    Avatar
    simonsays
    Member
    #289673

    Re: OWA and Outlook different for same user.

    tkolber,

    thank you once again for your excellent advice! :beer:

    Whilst in computer management, I noticed that the old user was logged on several machines at once. I deleted the profile on the DC, logged on a fresh machine and all is well!

    Phew!

    Avatar
    tkolber
    Member
    #284330

    Re: OWA and Outlook different for same user.

    Anytime :razz:

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