Outlook won’t send emails that OWA and ActiveSync will.

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This topic contains 14 replies, has 6 voices, and was last updated by Avatar orbitsystems 7 years, 7 months ago.

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    deligator
    Member
    #157828

    I recovered from some hard down times (thanks WindowsServerBackup) but I had to repair my Exchange Databases quite a few times and it seems that somehow I am now not able to send emails from a connected client in Outlook to MS Exchange the error I get is an undeliverable message as follows:

    Your message did not reach some or all of the intended recipients.

    Subject: test
    Sent: 2/20/2012 10:48 AM

    The following recipient(s) cannot be reached:

    ‘******@gmail.com’ on 2/20/2012 10:48 AM
    This message could not be sent. Try sending the message again later, or contact your network administrator. Error is [0x8004010f-00000000-00000000].

    OWA will send messages and ActiveSync Devices seem to work as well.

    SBS2008
    Exc2007

    This worked before the recovery.

    …and of course I am getting phone calls like crazy.

    Thanks for any help you can be

    tehcamel
    tehcamel
    Moderator
    #358583

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    My first thought was “rebuild outlook profile on local machine”
    this was followed by about 8 seconds of google
    which found this
    http://support.microsoft.com/kb/2659085
    which, despite saying it’s for outlook 2010, says similar – rebuild cache, resetup profile

    Avatar
    orbitsystems
    Member
    #384945

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    tehcamel;253977 wrote:
    My first thought was “rebuild outlook profile on local machine”
    this was followed by about 8 seconds of google
    which found this

    which, despite saying it’s for outlook 2010, says similar – rebuild cache, resetup profile

    I tried this and even set up a new Exchange acct and then created a profile for the new Exchange acct. returned with the same error.

    Thanks for the reply I hope more smart minds will help me think of things I have not been able to.

    tehcamel
    tehcamel
    Moderator
    #358588

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    Wow. You’re welcome.

    Obviously, a “more smart mind” would already know the things you’ve tried (despite the glaring lack of things of details in your post)

    I apologise that my mind is not smart enough to know what you’ve already tried.

    Best of luck trying to resolve your issue.

    Avatar
    orbitsystems
    Member
    #384946

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    Sincerest Apologies. @ tehcamel .

    My intent was to include you in “Great Minds” not exclude you.

    Avatar
    orbitsystems
    Member
    #384947

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    It seems that I am getting an error on the Server side that looks something like this.

    System

    – Provider

    [ Name] MSExchangeIS Mailbox Store

    – EventID 9774

    [ Qualifiers] 49158

    Level 2

    Task 6

    Keywords 0x80000000000000

    – TimeCreated

    [ SystemTime] 2012-02-20T18:15:28.000Z

    EventRecordID 4703736

    Channel Application

    Computer ****.**.local

    Security

    And – Or
    System

    – Provider

    [ Name] MSExchangeIS Mailbox Store

    – EventID 1025

    [ Qualifiers] 32774

    Level 3

    Task 6

    Keywords 0x80000000000000

    – TimeCreated

    [ SystemTime] 2012-02-20T18:55:43.000Z

    EventRecordID 4704208

    Channel Application

    Computer ***.**.local

    Security

    – EventData

    EcGenerateNDR:
    0x8004010f
    First Storage GroupMailbox Database

    Avatar
    qmtroy
    Member
    #384895

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    have you checked your exchange routing group? was it configured correctly?

    also, try to run Exchange best practice analyzer, which might giev you more information.

    Avatar
    Ossian
    Moderator
    #186117

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    Can you confirm that a message to the same gmail address will:
    Go correctly from OWA
    Go correctly from ActiveSync
    NOT go from Outlook?

    Also please tell us:
    Which version of Outlook
    Which version of SBS (and Exchange SP)

    Avatar
    cruachan
    Participant
    #330351

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    Did you copy/migrate the autocomplete file from the old profile? I’ve seen that cause these types of issues in Outlook.

    Avatar
    orbitsystems
    Member
    #384948

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    @cruachan

    I did nothing with The AutoComplete File from any old profile (.nk2 file)

    @ Ossian

    I have sent an email to multiple addresses from that Exch acct including the one referenced via:

    OWA : [ Success]
    ActiveSync iPad: [Success]
    ActiveSync Android: [Success]
    Outlook ?MAPI? : [Failure with immediate reported responses]

    tried on Outlook2007 but normally running Outlook2010
    Exchange2007 SP1 and SBS2008

    @ dnleong

    I no nothing about the routing group (this sounds promising so I will begin googling this but if you have any suggestions to shorten my search plz do)

    Best Practices Analyzer comes back with just a few warnings about users being in the wrong group etc but no “red”

    Avatar
    qmtroy
    Member
    #384898

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    have you checked on the server,
    1. the public folder is running
    2. any OAL generator error on log?
    3. update offline address book

    Avatar
    orbitsystems
    Member
    #384949

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    dnleong;254061 wrote:
    have you checked on the server,

    1. the public folder is running
    Running and doing fine
    2. any OAL generator error on log?
    OAL… (pauses While I decode Acronym) Ahh OffLine Address List.. is not really used but I need to probably rebuild it
    3. update offline address book
    Is this different than #2?

    Avatar
    qmtroy
    Member
    #384903

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    any other error from the log?
    u mentioned the system restore from backup, is the active directory healthy?
    run the command: dcdiag /c

    Avatar
    orbitsystems
    Member
    #384950

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    There are no log entries for the OAL that I can find.

    Avatar
    qmtroy
    Member
    #384904

    Re: Outlook won’t send emails that OWA and ActiveSync will.

    Can you find event 623 reported in the application log?

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