Outlook E-mail: images & attachments arrive as inline text

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This topic contains 8 replies, has 5 voices, and was last updated by Avatar moshik_levi 6 years, 11 months ago.

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    natrei
    Participant
    #157941

    Hi,

    When I receive e-mails from daughter’s school in my Outlook XP, I see them in a “raw” format. All the header info is exposed and any inline images or attachments appear as text (code) in the body of the e-mail.

    Both my wife and I receives the same e-mails. We both use Outlook XP SP3 and the same ISP and via the same router into our home. She is using Win XP and I have Win7. When my wife receives these e-mails, they are normal HTML.

    I’ve had a look at these e-mails via the ISP’s web log in and they appear normal out there.

    My feeling is that there is some “button” in Outlook that has inadvertently been flicked. This problem only started late January. Before that, e-mail that I received from school were normal. E-mails I receive from other sources are fine.

    It’s got me beat. Any ideas or suggestions? :?

    Avatar
    wullieb1
    Moderator
    #243497

    Re: Outlook E-mail: images & attachments arrive as inline text

    Go into Tools then Options,
    Preferences then Email Options,
    Looks for an option Read all standard Mail in Plain Text and uncheck it if checked.

    Avatar
    sourcemage
    Member
    #385053

    Re: Outlook E-mail: images & attachments arrive as inline text

    Hi,

    I had a careful look but could not find the Option you mentioned.

    I’m running Outlook 2002 SP3 on a Win7 environment.

    E-mail I receive from others sources arrive as HTML, it’s only when it comes from my daughter’s school that I have this issue.

    My wife gets the same e-mail and it’s fine, Outlook 2002 SP3 on a WinXP environment.
    :???:

    Avatar
    Ossian
    Moderator
    #186203

    Re: Outlook E-mail: images & attachments arrive as inline text

    Possibly it has been done at the other end — see: http://office.microsoft.com/en-us/outlook-help/change-the-message-format-to-html-rich-text-or-plain-text-HA101992313.aspx#_Toc269980630

    Worth asking them, anyway

    Avatar
    sourcemage
    Member
    #385054

    Re: Outlook E-mail: images & attachments arrive as inline text

    I thought that perhaps you’re right.
    The link explains how you can elect to have a contact receive text only. Perhaps they accidentally did that to me but not for my wife.

    I then recalled having seen an e-mail on the ISP’s web mail (which looked ok, attachments etc) but when it arrived in my Outlook Inbox everything was inline and text.

    I asked the school a while ago but had no reply. Probably to techie.

    Having said that, an e-mail from school did arrive today looking good. I don’t believe I’ve changed any setting, perhaps they did.
    I’ll see how the future unravels.

    Avatar
    sourcemage
    Member
    #385055

    Re: Outlook E-mail: images & attachments arrive as inline text

    I’ve done a bit more research and it appears that I only have this problem when the e-mail is sent out as a group e-mail (bcc), i.e. the “To” and “cc” are both blank.

    If it is sent to me directly, or if there is someone as a “cc”, then it comes through OK.
    :?:

    Avatar
    moshik_levi
    Member
    #386714

    Re: Outlook E-mail: images & attachments arrive as inline text

    I have exactly the same problem. Did you find a solution? if so I would appreciate any help.

    Cheers

    Avatar
    Ossian
    Moderator
    #187305

    Re: Outlook E-mail: images & attachments arrive as inline text

    6 months later and no updates… not likely, but you never know!

    Avatar
    sourcemage
    Member
    #385056

    Re: Outlook E-mail: images & attachments arrive as inline text

    Hi,

    I’ve had no further update on this apart from the fact that I have upgraded to Office 2010 and Outlook 2010 does not have this issue.
    Perhaps it does, but I never found out the “button” that causes the problem in Outlook XP.
    :sad:

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