[Outlook 2007] no sending mail

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This topic contains 9 replies, has 3 voices, and was last updated by  AndyJG247 10 years, 1 month ago.

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  • danny230681
    Member
    #135868

    Hi,

    I have a odd thing over here.

    First of all some info:

    We have Exchange 2003 with Outlook 2007.

    The problem:

    When i send a e-mail it does not get to Outbox.
    Also nothing to see in Send Items.

    If however when i use webmail than it does….

    Is this common?


    AndyJG247
    Member
    #321311

    Re: [Outlook 2007] no sending mail

    Has it ever worked? Is it on all you clients?
    Have you tried a new profile/machine?
    What AV is installed, have you tried removing it?

    The more info you post the more chance people have of helping.


    danny230681
    Member
    #252909

    Re: [Outlook 2007] no sending mail

    No not all users, just the Administrator User.
    I allready did try with a new profile but it still happens….
    I also tried with the AV Disabled.


    AndyJG247
    Member
    #321315

    Re: [Outlook 2007] no sending mail

    Can you see the message in message tracking?
    To test I would uninstall the AV not just disable it.


    danny230681
    Member
    #252910

    Re: [Outlook 2007] no sending mail

    No tracking center shows all other mail but not the one i have send.

    This is weird.

    On another server i open outlook 2007 with the same mailbox (Administrator) i send the same message and there it goes…..

    I saw a glimp in the outbox and right after that it got to send items…..


    AndyJG247
    Member
    #321316

    Re: [Outlook 2007] no sending mail

    If it works elsewhere then it is a local issue for that machine. I would try removing the AV, plugins, any different software and failing that the profile.


    danny230681
    Member
    #252911

    Re: [Outlook 2007] no sending mail

    ok, i’m a little further.

    If i startupt outlook with the following switch: /noextensions
    It all works fine….

    Where can i see witch extension it is loading?


    danny230681
    Member
    #252912

    Re: [Outlook 2007] no sending mail

    Ok, i have found the problem.

    It is a add in, if i disable it than it works…..

    The add in was from a virus scanner.

    I did a uninstall of the virusscanner but the problem still persisted.

    i saw that the add in extention still was enabled. When disabled, it worked…


    AndyJG247
    Member
    #321317

    Re: [Outlook 2007] no sending mail

    Glad you fixed it. :)


    Ossian
    Moderator
    #177903

    Re: [Outlook 2007] no sending mail

    Which AV caused the problem?

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