Office 2010 and msp files

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This topic contains 18 replies, has 7 voices, and was last updated by Avatar universal 5 years, 10 months ago.

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    IceNine
    Member
    #162033

    Morning all,

    We have created an msp file for office that includes some customizations. One of them is to create an outlook profile and pre-populate the exchange server info. This worked great for the company until we decided to upgrade from 2007 to 2010. The server that was entered in the msp file is no longer online so when a new user logs in to a PC outlook fails to connect to exchange.

    I have been able to fix this in the msp file itself so any subsequent installs are fixed. My problem lies with existing installations and mainly conference rooms PCs. A quick easy fix is to edit the hosts file and point the old server name to the IP of the CAS array. This is a band-aid in my eyes.

    So my question is, where are the settings changed in the MSP file saved? Specifically the Outlook profile settings? I’ve searched the registry but it seems the keys only get created once Outlook is launched for the first time as the user.

    Any help is greatly appreciated.

    Avatar
    universal
    Member
    #388482

    Re: Office 2010 and msp files

    IceNine;275383 wrote:
    So my question is, where are the settings changed in the MSP file saved? Specifically the Outlook profile settings? I’ve searched the registry but it seems the keys only get created once Outlook is launched for the first time as the user.

    Outlook profiles are stored in subkeys under HKEY_CURRENT_USERSofwareMicrosoftWindows NTCurrentVersionWindows Messaging SubsystemProfiles.

    Avatar
    IceNine
    Member
    #293733

    Re: Office 2010 and msp files

    Ser Olmy;275387 wrote:
    Outlook profiles are stored in subkeys under HKEY_CURRENT_USERSofwareMicrosoftWindows NTCurrentVersionWindows Messaging SubsystemProfiles.

    This is true, however the profile does not get created until outlook is run for the first time as that user. I should’ve mentioned this in my OP. There has be to a place where these settings are stored and outlook reads them while launching… just can’t seem to find it anywhere.

    Avatar
    MCSE1982
    Member
    #378043

    Re: Office 2010 and msp files

    IceNine;275399 wrote:
    This is true, however the profile does not get created until outlook is run for the first time as that user. I should’ve mentioned this in my OP. There has be to a place where these settings are stored and outlook reads them while launching… just can’t seem to find it anywhere.

    You said the issue was with existing installs though, correct?

    Avatar
    uk_network
    Member
    #307771

    Re: Office 2010 and msp files

    From memory i think you can run the modified msp files on the effected pc’s and it should apply the new settings.

    Avatar
    IceNine
    Member
    #293734

    Re: Office 2010 and msp files

    @managor – Yes, mainly just conference rooms PC’s since there are a lot of unique user logins. It only occurs when someone launches outlook for the first time.

    @uk_network – You are correct. msiexec.exe /p \serversharecustom.msp is how you run the msp alone.

    I was just wondering if there is some sort of flat file that gets created with these settings that i can edit manually. Just not sure where outlook is getting the info the create the profile during the first run. Might be a lost cause though and just end up re-running the msp for the whole lot.

    JeremyW
    JeremyW
    Moderator
    #270497

    Re: Office 2010 and msp files

    Why not use Group Policy to push out the msp? that would be much easier than editing a file or some registry keys.

    Avatar
    uk_network
    Member
    #307772

    Re: Office 2010 and msp files

    Hi, its called a .prf file which is part of the MSP file. This is the part where outlook gets its settings, it is possible to just work with the prf file and not the msp.
    in the Office Customization Tool (OCT) you can export the .prf this file can be edited manually.

    Links for further info:
    http://www.howto-outlook.com/howto/deployprf.htm
    http://outlookmail.wordpress.com/

    Avatar
    IceNine
    Member
    #293735

    Re: Office 2010 and msp files

    @jeremy – mgmt is opposed to group policy here. He doesn’t like the fact that it is “always on” with it’s settings.

    @uk_network – I did come across that yesterday and was messing around with it. Now i’m having an issue where for existing users it is creating a new profile instead of modifying the default profile. I need to figure out how to get it to stop doing that. Not a viable solution as i don’t want to give everyone a new profile.

    Will keep testing…

    ***Update***
    I searched locally for the .prf file and did find one in C:program files (x86) Microsoft Officecustom14.prf – this may vary in your environment. This looks to be the file that drives outlook profile creation. In our case, editing this file is the same as re-running the updated .msp. It still doesn’t solve the issue of the existing users getting caught up in this error. More testing

    Avatar
    uk_network
    Member
    #307773

    Re: Office 2010 and msp files

    Existing profiles you would need to go into control panel/mail/e-mail profile and update the server there, this would be for each user. Or you could sent out an instruction for them to do it them selves.

    Alternatively you could always remove all the windows profiles from the meeting room PC’s (maybe back them up first), then they will be re created with the new setting when the user next logs in.

    JeremyW
    JeremyW
    Moderator
    #270501

    Re: Office 2010 and msp files

    IceNine;275466 wrote:
    @jeremy – mgmt is opposed to group policy here. He doesn’t like the fact that it is “always on” with it’s settings.

    :confused: I’m not sure what you mean by “always on”.

    Avatar
    Ossian
    Moderator
    #188709

    Re: Office 2010 and msp files

    Quote:
    mgmt is opposed to group policy here. He doesn’t like the fact that it is “always on” with it’s settings.

    Does “mgmt” have a clue about Group Policy (or even IT in general)?

    Educate them in Group Policy Preferences!

    Avatar
    IceNine
    Member
    #293736

    Re: Office 2010 and msp files

    If you set a group policy setting and allow it to be changed. The next time GP is applied the setting will be changed again. That’s what they mean by always on.

    Avatar
    wullieb1
    Moderator
    #244422

    Re: Office 2010 and msp files

    IceNine;275543 wrote:
    If you set a group policy setting and allow it to be changed. The next time GP is applied the setting will be changed again. That’s what they mean by always on.

    Are you being serious?

    What happens when you have to rebuild a machine and these settings need to be applied to that machine, or when a new machine enters the building and needs the settings applied.

    A group policy will be processed but if the relevant change has already been made it won’t make it again. It will check though and revert anything that has been changed from the policy.

    Try it with your IE home page and you’ll see what I mean.

    Avatar
    IceNine
    Member
    #293737

    Re: Office 2010 and msp files

    wullieb1;275551 wrote:
    Are you being serious?

    What happens when you have to rebuild a machine and these settings need to be applied to that machine, or when a new machine enters the building and needs the settings applied.

    A group policy will be processed but if the relevant change has already been made it won’t make it again. It will check though and revert anything that has been changed from the policy.

    Try it with your IE home page and you’ll see what I mean.

    That’s exactly what I mean. I should have prefaced that, we have a mentality of giving users the “correct” settings but still allow them to change it if they wish. Don’t get me started on this. It’s an uphill battle I’m trying to fight ever since I joined the firm. My manager likes to argue with users when stuff breaks because they changed whatever… to me this is asinine and causes undue stress on IT and End user sides. Take away the right to change the setting and you have a) nothing that can break b) no arguments.
    So yes, mgmt is opposed to group policy because it will revert any changes made back to what the setting should be. Hope that clarifies it.

    JeremyW
    JeremyW
    Moderator
    #270510

    Re: Office 2010 and msp files

    That’s a pain.

    Well Group Policy isn’t an all or nothing deal. You could implement just the setting on the just the computers/users you want without affecting anything else…. but you need a new IT director if that’s the policy on Group Policy. :evil:

    Avatar
    wullieb1
    Moderator
    #244423

    Re: Office 2010 and msp files

    IceNine;275581 wrote:
    That’s exactly what I mean. I should have prefaced that, we have a mentality of giving users the “correct” settings but still allow them to change it if they wish. Don’t get me started on this. It’s an uphill battle I’m trying to fight ever since I joined the firm. My manager likes to argue with users when stuff breaks because they changed whatever… to me this is asinine and causes undue stress on IT and End user sides. Take away the right to change the setting and you have a) nothing that can break b) no arguments.
    So yes, mgmt is opposed to group policy because it will revert any changes made back to what the setting should be. Hope that clarifies it.

    That honestly has to be the dumbest thing I have ever heard in my life.

    Time for a new job??

    Avatar
    IceNine
    Member
    #293738

    Re: Office 2010 and msp files

    wullieb1;275654 wrote:
    That honestly has to be the dumbest thing I have ever heard in my life.

    Time for a new job??

    In the grand scheme of things that is by far my only gripe, and i can totally live with it. Well maybe the fact that HR likes to gives us new hire notices for the upcoming Monday on Friday at 5 PM… But with that we’re making progress.

    Back to the problem at hand. It’s not as big an issue with existing users as I originally thought. Once the conference room/first time outlook launch issue was resolved there are just a few stragglers we will hit that may have to update the server info manually.

    Thanks all for your help. :wine::wine::wine:

    Avatar
    Ossian
    Moderator
    #188733

    Re: Office 2010 and msp files

    IceNine;275667 wrote:
    Well maybe the fact that HR likes to gives us new hire notices for the upcoming Monday on Friday at 5 PM… But with that we’re making progress.

    New users BEFORE they start — you lucky ***!
    Normally the first IT hears is “so and so has just started, where the **** is their user account” (and replies along the line of “sorry, psychic powers not working today” are not appreciated :twisted:)

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