Message Delivered and NDR Generated

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This topic contains 6 replies, has 4 voices, and was last updated by tehcamel tehcamel 9 years ago.

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    Robert R.
    Participant
    #153438

    server: Exchange 2003 running on Windows 2003

    user 1: Julie , internal user, with mailbox on my Exchange server

    user 2: Mindy , an external user at some other company

    Mindy sends Julie an e-mail message, and gets the following:

    On 2/2/11 9:14 AM, “[email protected][julie’s company] wrote:

    >This is an automatically generated Delivery Status Notification.
    >
    >Delivery to the following recipients failed.
    >
    > [email protected][julie’s company]
    >

    According to Mindy, there is no server name or error number given in the message. Attached to the message is some gibberish:

    ZWNlaXZlZC1Gcm9tLU1UQTogZG5zO214MS5jdXN5cy5lZHUNQXJyaXZhbC1EYXRlOiBXZWQsIDIgRmViIDIwMTEgMDg6MMmszcmllbCBTaGFycGUNDQLmFkLmN1c3lzLmVkdQ1SmsLVJlY2lwaWVudDogcmZjODIyO2p1bGllLnNoYXJwZUBjdXN5cy5lZHUNQWN0aW9uOiBmYWlsZTQ6MDMgLTA3MDANDUZpbUmVwb3J0aW5nLU1UQTogZG5zO2V4WQNU3RhdHVzOiA1LjIuMQYLURpc3BsYXktTmFtZTogSnVsaWUgR2Fi==

    Exchange message tracking shows that

    SMTP: Message Delivered Locally to [email protected][julie’s co.]
    SMTP: Non-Delivered Report (NDR) Generated

    There is no corresponding NDR in Event Viewer. Other NDRs are event ID 3017 in the Windows Application log.

    There is nothing in the spam filter (Anti-Gen on Exchange) that corresponds to this message.

    Julie says that the message is not in her Inbox, Junk mail folder, etc.

    Other users from Mindy’s company are able to send e-mails to Julie. Mindy is able to send e-mails to other persons within our organization, including myself, just not to Julie.

    This has been happening for about two weeks now.

    What would cause an incoming message to generate a log saying that it was delivered and to generate an NDR?

    Avatar
    v-2nas
    Member
    #338441

    Re: Message Delivered and NDR Generated

    Hi,

    Does Julie has some rules set in outlook(client side)/server side rules, any forwarding

    and is there any NDR code associated with the failure delivery.

    Is the email sent from Mind’s inbox or some application server

    Avatar
    AndyJG247
    Member
    #323252

    Re: Message Delivered and NDR Generated

    Any delegates as well?

    Avatar
    Robert R.
    Participant
    #353174

    Re: Message Delivered and NDR Generated

    The users at Mindy’s company get the following message:

    Delivery has failed to these recipients or groups:

    Julie
    There’s a problem with the recipient’s mailbox. Please try resending this message. If the problem continues, please contact your helpdesk.

    Diagnostic information for administrators:

    Generating server: ex2k3.ad.[julie’s company]

    [email protected][julie’s company]
    # #SMTP#

    The only thing out of place in the Mailbox Rights for Julie’s AD user object are two “ghost UIDs” (or whatever they’re called, see attached screen shot).

    E-mails are sent directly from the user, not an application server.

    tehcamel
    tehcamel
    Moderator
    #357009

    Re: Message Delivered and NDR Generated

    http://support.microsoft.com/kb/284204

    above link wrote:
    Numeric Code: 5.2.1

    Possible Cause: Local mail is refused because the message is too big. An absent Master Account Security ID number (SID) on the recipient can also cause this error message.

    Troubleshooting: Verify access permissions in addition to the message size. Determine if the recipient has an SID.

    Seems like the message size is the first thing to check out.

    Avatar
    Robert R.
    Participant
    #353175

    Re: Message Delivered and NDR Generated

    Below is a screenshot of Exchange message tracking for one of the messages from another user at Mindy’s company.

    The message was not delivered to Julie. Tyler, who was cc’ed in the e-mail, did receive it.

    Quote:
    Possible Cause: Local mail is refused because the message is too big. An absent Master Account Security ID number (SID) on the recipient can also cause this error message.

    There is an objectSid associated with Julie’s active directory account; objectSid = S-1-5-21-XXXXXXXX-XXXXXXXXXX-XXXXXXXXX-XX32

    There is no Master Account SID attribute for Julie. But according to Microsoft, “Only disabled accounts should have a user who has the msExchMasterAccountSid attribute.” Julie’s account is not disabled (obviously).

    Could those “ghost UIDs” (or whatever they’re called) — see the screen shot above from my post yesterday — have something to do with this? Can they be safely deleted from “Mailbox Rights”?

    Avatar
    v-2nas
    Member
    #338503

    Re: Message Delivered and NDR Generated

    Hi,

    can you send an email to julie mailbox using OWA, make sure to manually type the email address

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