Issue with reply address

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This topic contains 6 replies, has 2 voices, and was last updated by Blood Blood 5 years, 7 months ago.

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  • Blood
    Blood
    Moderator
    #163357

    Hi

    We have seen an issue last week where a couple of people using Outlook who replied to a message sent from our domain are getting non-delivery responses. The message was addressed to the recipients using a distribution list.

    We use Pegasus Mail as the mail client, and our mail server software is Mercury/32. We have been using Pegasus Mail since the 90’s, and Mercury/32 for nearly 10 years and we have no issues with either.

    What happened is that when the recipients (we are aware of three who were affected by this) use the Reply function Outlook puts the alias in the To: field. The From: field contains the full address.

    For example, the recipient opens my message and my address is shown in the From: field as [email protected]. Their mail client will have this listed in their contacts as Mark Blood = [email protected]. When they click reply, Outlook is placing ‘Mark Blood’ in the To: field and not [email protected]

    My question is has anyone seen this behaviour before and do you know what may be causing it?

    Thanks!

    Avatar
    wullieb1
    Moderator
    #244670

    Re: Issue with reply address

    Blood;282161 wrote:
    Hi

    We have seen an issue last week where a couple of people using Outlook who replied to a message sent from our domain are getting non-delivery responses. The message was addressed to the recipients using a distribution list.

    We use Pegasus Mail as the mail client, and our mail server software is Mercury/32. We have been using Pegasus Mail since the 90’s, and Mercury/32 for nearly 10 years and we have no issues with either.

    What happened is that when the recipients (we are aware of three who were affected by this) use the Reply function Outlook puts the alias in the To: field. The From: field contains the full address.

    For example, the recipient opens my message and my address is shown in the From: field as [email protected]. Their mail client will have this listed in their contacts as Mark Blood = [email protected]. When they click reply, Outlook is placing ‘Mark Blood’ in the To: field and not [email protected]

    My question is has anyone seen this behaviour before and do you know what may be causing it?

    Thanks!

    Ask them to remove any autocomplete entries and retry.

    We have seen the same issue where the users autocomplete removes the users email address and they start getting NDR’s

    Blood
    Blood
    Moderator
    #336419

    Re: Issue with reply address

    Hi, wullieb1

    Thanks a lot for replying.

    Can you confirm that you saw this issue when the recipient was responding to a message by clicking the reply button as opposed to someone starting a new message?

    I did not think that autocomplete would be activated when replying to a message by clicking the reply button because the To: field would be populated automatically by Outlook.

    Thanks.

    Avatar
    wullieb1
    Moderator
    #244672

    Re: Issue with reply address

    Blood;282221 wrote:
    Hi, wullieb1

    Thanks a lot for replying.

    Can you confirm that you saw this issue when the recipient was responding to a message by clicking the reply button as opposed to someone starting a new message?

    I did not think that autocomplete would be activated when replying to a message by clicking the reply button because the To: field would be populated automatically by Outlook.

    Thanks.

    Either or from what i’ve seen.

    I will however say that these are addresses that have been added before so may not apply.

    Blood
    Blood
    Moderator
    #336420

    Re: Issue with reply address

    Thanks a lot.

    I’ve contacted one the people that was having this issue and have given them instructions on how to delete the autocomplete entry for the sender’s address and to then reply to the original message.

    Hopefully that will sort it out. I’ll post back with the results.

    Thanks again for the help :)

    Blood
    Blood
    Moderator
    #336421

    Re: Issue with reply address

    You are the Man!

    Your suggestion worked.

    Thanks a lot :)

    Avatar
    wullieb1
    Moderator
    #244673

    Re: Issue with reply address

    Blood;282243 wrote:
    You are the Man!

    Your suggestion worked.

    Thanks a lot :)

    No problem.

    Glad to have helped.

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