Help Needed – probably very simple

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This topic contains 24 replies, has 7 voices, and was last updated by Avatar krishna 4 years, 10 months ago.

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    garybutler83
    Member
    #164788

    IT Help needed. The Hard drive recently went on my Laptop. I took the old (Seagate) one out, googled the number of it and purchased another one from an online shop (they did seem a little dodgy as it came in a box for a different product). They do look similar although the new one looks a little thinner. I tried fitting it and it is very loose in the laptop and the laptop doesn’t recognise it. Does anybody have any suggestions? Have I ordered the wrong hard drive? Has the company sent me the wrong one? How do I check these things without taking it to a shop and being ripped of? Any help please

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    Ossian
    Moderator
    #190246

    Re: Help Needed – probably very simple

    Does the capacity etc match?
    What is the exact part number of the original drive and the replacement?

    You can get “spacers” to stick to the drive to increase the thickness – SSDs often come with them

    Does the laptop pick up the drive in the BIOS?
    Does it plug in correctly?

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    biggles77
    Spectator
    #213532

    Re: Help Needed – probably very simple

    Depending on the HDD capacity the thickness does vary. The first 2.5″ x 750GB HDD was 13mm thick. The later ones are 9.5mm thick. From memory the SSD ones are 7mm thick.

    You won’t necessarily get ripped off at the computer shop. Some may charge excessive rates but other will be fair about it but your definition of a fair price may be different from mine.

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    wullieb1
    Moderator
    #244977

    Re: Help Needed – probably very simple

    Are you sure its definitely plugged into the socket correctly?

    Does the BIOS detect that the drive has been installed?

    Biggles77 is correct in that drives have different thicknesses ranging from 7mm thick to 13mm thick.

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    krishna
    Member
    #390706

    Re: Help Needed – probably very simple

    I think it maybe a different thickness because when I put it in, it is just loose. Also my old hard drive has a silver (tin foil like) strip on the side whereas my new one doesn’t and seems quite exposed in comparison

    Sorry if I am sounding dumb, just not very tech savvy

    When I switch on the laptop it says no media (or something along those lines).

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    Ossian
    Moderator
    #190248

    Re: Help Needed – probably very simple

    I would get a local computer shop involved – the cost of them doing it will probably be less than the stress a DiY job causes you

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    wullieb1
    Moderator
    #244981

    Re: Help Needed – probably very simple

    garybutler83;289378 wrote:
    I think it maybe a different thickness because when I put it in, it is just loose. Also my old hard drive has a silver (tin foil like) strip on the side whereas my new one doesn’t and seems quite exposed in comparison

    Sorry if I am sounding dumb, just not very tech savvy

    When I switch on the laptop it says no media (or something along those lines).

    Have you re-installed Windows to the drive? If you haven’t you will need to do that. Hopefully you have some recovery disks.

    To check the drive is installed correctly enter the BIOS, this various from system to system but generally Del or F2 or F10 will get you there, from my experience anyway.

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    biggles77
    Spectator
    #213534

    Re: Help Needed – probably very simple

    garybutler83 wrote:
    When I switch on the laptop it says no media

    The no media message indicates that you do not have an operating system installed on your new hard drive.

    Do you have access to a Windows XP/Vista/Win7 DVD installation disc?
    Do you have any Recovery Media that was supplied with the laptop?
    If no physical Recovery Media supplied, do you create any from the laptop when you received. There is often a small program that will burn the Recovery partition to 1 or 2 DVDs. Did you exercise that option?

    If you are unable to answer these questions, can you provide the make/manufacturer and exact model of your laptop? The operating system you were running would also be of benefit to us?

    How old was the laptop when the hard drive failed? If less then 12 months the hard drive will still be under warranty. Some manufacturers have a 2 year warranty on some laptops. My old ASUS had a 2 year warranty so the hard drive warranty was also 2 years.

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    krishna
    Member
    #390707

    Re: Help Needed – probably very simple

    Biggles – It’s Toshiba (not sure on the model but I think it is Satellite something). I think he said they went on sale in January 2012 so it will be 18 months – 2 years old.

    Don’t think I did a recovery disc. I have got a Windows 8 disc off my brother though, how would I get that onto the drive?

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    universal
    Member
    #388751

    Re: Help Needed – probably very simple

    garybutler83;289378 wrote:
    Also my old hard drive has a silver (tin foil like) strip on the side whereas my new one doesn’t and seems quite exposed in comparison.

    Sounds like the drive is mounted in some kind of tray/caddy. Very common for laptop drives.

    You’re probably supposed to remove that from the old drive and put it on the new drive before installing it in the laptop.

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    krishna
    Member
    #390708

    Re: Help Needed – probably very simple

    I will try to take the case off the old one and put it onto the new one and try that. If that works and it recognises the hard drive is there, how do I get windows onto it? I have a Windows 8 disc

    Thank you all for your help

    Blood
    Blood
    Moderator
    #336684

    Re: Help Needed – probably very simple

    The silver strip covered a hole. The strip can also be a circle on the top/bottom.

    To install Windows start the laptop, pop open the DVD drive and put the disk in, close the drive then turn the laptop off and on again. When you restart the laptop the installation disk will load Windows and then run through the installation routine.

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    krishna
    Member
    #390709

    Re: Help Needed – probably very simple

    Thank you. I will try this tonight

    Failing that I think it will be a new laptop as it is just getting frustrating at the moment

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    krishna
    Member
    #390710

    Re: Help Needed – probably very simple

    I tried again last night. It still doesn’t fit properly. it is very loose. I get the message no bootable device when I start the laptop. I officially give up now. I am just going to buy a new laptop

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    biggles77
    Spectator
    #213537

    Re: Help Needed – probably very simple

    Gary, READ the posts. The new HDD has NO operating system on it therefore there is NO boot media available, hence the notice on startup. Toshiba laptops have a plate on them, usually on the underside, that will/should tell you what the exact model number is. There is NO need to buy a new laptop because you are having an issue installing the HDD.

    Since it is 2012, the HDD should be the same thickness as the replacement (new) one. As suggested, there is possibly a cradle (bracket) on the old HDD that needs to be transferred to the new HDD (or the HDD transferred to it). This is then inserted into the HDD bay on the laptop. Often a screw will hold the cradle in place. You will know if you had to remove a retaining screw from the bracket/cradle to be able to extract it from the laptop.

    Do you have any children or grandchildren who have friends who know a little bit about IT. Ask them to put the thing back together and install the new operating system. You can also contact Toshiba and ask them to mail you the Recovery Media for your model laptop. This will cost you a nominal amount but it does mean when the Recovery Media is run then all the laptop drivers will also be installed. You just need to run Windows Update.

    Failing that, I am more than happy to pay the postage to ship your old laptop to Australia so I can get a update from my present old heap of shit.

    Seriously, 2 days since posting any you are going to throw the towel in? With the model number there is a good possibility that a step by step YouTube tutorial video can be found on how to replace the HDD, BUT we need the model number. Toshiba Satellite don’t cut the mustard because they have hundreds of different Satellite models and just to make our lives harder the dumbshits make them all slightly different.

    If you have a digital camera, you can take photos of the id plate on the Toshiba and post it here (as long as it is in focus and image size trimmed down to below 150 to 200KB and not in BMP format). Original HDD and HDD bay photos can also help.

    This really is dead shit easy to do ONCE you have done it for the first time. My first laptop HDD replacement took me about 2½ hours (don’t ask) and the next one was less than 10 minutes. Some are even quicker.

    So, please find the exact model number and post back with it. Of course if you really want a new laptop then the postage offer still stands. :-D

    Blood
    Blood
    Moderator
    #336686

    Re: Help Needed – probably very simple

    Also – just in case the laptop is trying to boot from the HDD without checking the DVD drive…

    When the laptop starts up you see the BIOS screen. On that screen you should see options to Enter Setup, Boot Menu <– you need to press the key that opens the boot menu and allows you to select the DVD (CD/DVD-ROM) or whatever it may be called, so that you can boot from it. The DVD will then read the Windows disk and start the installation.

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    krishna
    Member
    #390711

    Re: Help Needed – probably very simple

    Biggles, do you have an email address I can email you on. I have a photo of the old and new hard drive. More than happy to send them to you. I can’t attach it on here as it says the file is too large

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    biggles77
    Spectator
    #213541

    Re: Help Needed – probably very simple

    Check your PM (Private Message) that is located in the top right corner of the screen as per the attached image.

    [ATTACH]6214[/ATTACH]

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    krishna
    Member
    #390712

    Re: Help Needed – probably very simple

    Ok you was right. It did have a caddy which I unscrewed and attached to the new one and it fitted perfectly. However I still get the same message of no bootable device. I have tried it with a windows 8 disc and a back up disc. So it turns out it’s not the hard drive.

    Any other suggestions?

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    biggles77
    Spectator
    #213544

    Re: Help Needed – probably very simple

    Turn laptop off after inserting Windows 8 DVD.
    Turn laptop ON and start tapping the F12 key.
    Select DVD from the menu options to boot from.

    Alternatively:

    Turn laptop ON.
    Start tapping the F2 key.
    Find the setting that allows you to change 1st Boot device to DVD.
    (UEFI BIOS, I am not even going to try and guess where that is hidden)

    This may help. < — Click the link.

    Personally I think the first option may be best as your laptop may have a UEFI BIOS and they are too complex for me to talk you through without one on in front of me. If they come as Factory Default enabled then you may not be able to even boot from a DVD. On my daughter’s laptop I had to disable ALL security so I could boot from a USB flash drive to install Windows 7. Not fun.

    Once you have Windows 8 installed, try an upgrade to Windows 8.1 as soon as you can. It is much better than Windows 8 IMO. To make it even easier to use, install the Classic Shell Menu. That gives you a Windows 7 menu to work with. It then makes it identical to Windows 10.
    Click on the Download button like the one circled in red in the pretty picture.
    [ATTACH]6215[/ATTACH]

    However if you like the Tile interface ignore the above about Classic Shell.

    After installing Windows 8 from you DVD, you will also need to download and install all the device drivers for your laptop. Enter the Serial Number of your laptop into the box on the screen from the Serial Number link. Depending on your broadband connection/speed, this could take some time. If you can post the serial number we can assist in suggesting the drivers and other programs you may need.

    Once Windows 8 is installed you can check what drivers are not installed (Windows 8 may have some built-in driver for some of your devices) by holding the Windows key (located between the CRTL and ALT key) and the PAUSE button. Depending on the keyboard layout this may require the pressing of the Fn key at the same time. If this is too confusing, try the next paragraph. 8)

    Or, you can go to the Search option by pressing the Windows key and the C key to get the Charms bar to expose itself on the right side of the screen. Type Control Panel and then select Device Manager which appears on the left side of the screen on my setup. Any device that do not have drivers installed will have a yellow exclamation mark next to them (I think. Can’t remember, or check since all mine are installed :grin:)

    Even if you get the machine up and running, I would strongly suggest that you purchase a set of Recovery Media from Toshiba. It will allow you to install the operating system and all the drivers which will be included on the Toshiba DVD. Microsoft have apparently said they will provide a FREE Windows 10 Upgrade to Windows 8 holders and a limited time upgrade for Windows 7.

    I am under the impression that the Windows 8 key is embedded in the UEFI BIOS so you will need to use the same Windows 8 version that came with your laptop for the key to work.

    Anyway try the first option at the top of this non fiction novel and post back if you have issues. Just start tapping the F12 key as soon as you turn the laptop on and make sure the Windows 8 DVD is in the drive before booting for the install.

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    krishna
    Member
    #390713

    Re: Help Needed – probably very simple

    Hi Biggles,

    I did do the F12 way and chose option 3 (DVD Drvice) and it still says checking media (3 times) and then comes up with no bootable device which is why I think it probably isn’t the hard drive.

    Blood
    Blood
    Moderator
    #336687

    Re: Help Needed – probably very simple

    Are you using a genuine Microsoft Windows 8 disk?

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    krishna
    Member
    #390714

    Re: Help Needed – probably very simple

    Yes, I have tried a Windows 8 disc (from my brother) and also my recovery discs

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    Ossian
    Moderator
    #190251

    Re: Help Needed – probably very simple

    Gary,
    Are you in a position to let a local computer shop do it? Far less stressful, even if there is the odd £ (or $) attached

    Avatar
    biggles77
    Spectator
    #213551

    Re: Help Needed – probably very simple

    I bet it is the UEFI security not allowing the “foreign media” to boot.

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