hard delete files staying in db ?

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This topic contains 8 replies, has 5 voices, and was last updated by Avatar tuphoto42 8 years, 1 month ago.

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    weeb0
    Member
    #154021

    Hello,

    On a windows server 2003, we use exchange 2003.

    To backup our email, we use the software mailarchiva community edition.

    The way it works, every email going through exchange are copied in the journal account.

    mailarchiva is connected to exchange via imap (mailarchiva is located in another computer).

    When mailarchiva download the messages, mailarchiva seems to hard delete the emails.

    In the exchange manager, I see the size of deleted element in the journal account is very high (a lot of messages for approx. 2go). When I open the mailbox in outlook the mailbox is empty.

    I added the tool deleted elements and changed the registry key to enable the tool for every folder (not only garbage). And I can see that every email archived are in deleted state!

    In my exchange configuration, the setting shows that exchange should keep deleted files for 3 days. I changed the setting for 0 and then started exchange maintenance task. No change. I did delete every deleted email in outlook, but since the mailbox keep growing up.

    Is there any issue with that ? I never found any information on the internet about this issue. Is there any configuration I missed ?

    Thank you for your help!

    tehcamel
    tehcamel
    Moderator
    #357109

    Re: hard delete files staying in db ?

    you are using imap, correct?

    Please open an Outlook profile and connect to the server using iMAP, then from the (i thnk) edit menu, please choose “Purge all items”

    Avatar
    tuphoto42
    Member
    #381282

    Re: hard delete files staying in db ?

    Doing so will only purge the mailbox now. I will have the same problem later ?!

    thank you :-)

    tehcamel
    tehcamel
    Moderator
    #357111

    Re: hard delete files staying in db ?

    yes. but that;s how imap works.

    if you’re concerned, and it’s WITHIN your secure network, use pop3, and ensure you tick delete items on server.

    If you’re using it over an internet, though, DO NOT use pop, it’s very bad.

    #344965

    Re: hard delete files staying in db ?

    Looking to a long-term solution, perhaps you might want to investigate backup products with native support to directly backup Exchange, rather than having to connect via IMAP.

    Avatar
    Sembee
    Member
    #260160

    Re: hard delete files staying in db ?

    The solution you are using is NOT an Exchange aware backup solution.

    Exchange has a number of settings that are dependant on Exchange being backed up correctly using an Exchange aware backup.

    I would actually go as far as to say that your current “backup” solution is impossible to recover from. It provides you with a snapshot of data, will not include settings, anything non-mail related. In the event of a server failure you would find it close to impossible to get data back in to a way that can be used by the end users in any shape or form.

    A journaling product is not designed as a backup tool.

    Simon.

    tehcamel
    tehcamel
    Moderator
    #357112

    Re: hard delete files staying in db ?

    as sembee and gforce pointed out, journalling, while useful tool, is not a backup solution.

    Especially when you consider the amount of data it would use..

    Avatar
    tuphoto42
    Member
    #381283

    Re: hard delete files staying in db ?

    Hello!

    Thank you for your feedback.

    I use 2 backup solutions. 1 to backup the database (recovery) and the other one is to backup emails. We have to keep every single email even ones being deleted by users.

    I tried to switch to pop. In exchange the setting “keep deleted items” is set to 5 days. I’ll see next week if that changed something.

    Why are you talking about my backup solution ? I have to backup the database to delete those deleted items ?

    thank you a lot!

    #344981

    Re: hard delete files staying in db ?

    We’re talking about your backup solution because until your last post, we had no idea that you had another system in place to backup the database. All we knew about was your mail journaling (which you stated was being used for backup in your original post), which is not a substitute for backing up.

    As an aside, were you aware that there is journaling built into Exchange?

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