Emails from my domain are rejected by Gmail

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This topic contains 11 replies, has 4 voices, and was last updated by  Pauly10730 2 years, 8 months ago.

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  • irambona
    Member
    #166450

    Hello everyone
    My exchange server is hosted on 2 differents IPs from 2 differents ISP. When I connected to primary link I can send emails to all gmails addresses, but when I am connected to the backup link I can’t send to gmails addresses but I can send to other domains.
    If I send email to gmail when I am using the backup link I get the following error: [h=2]mx.google.com rejected your message to the following e-mail addresses:
    [email protected] ([email protected])
    mx.google.com gave this error:
    [197.157.192.114 12] Our system has detected that this message is likely unsolicited mail. To reduce the amount of spam sent to Gmail, this message has been blocked. Please visit https://support.google.com/mail/answer/188131 for more information. qs2si320793wjc.235 – gsmtp

    Your message wasn’t delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.

    Please help me to resolve this issue[/h]


    Ossian
    Moderator
    #191280

    Did you visit the support link?
    There should be instructions on hot to get un-blacklisted


    Pauly10730
    Member
    #391387

    I didn’t visit the support. Please can you tell me the URL of thr support link?


    Ossian
    Moderator
    #191281

    http://www.google.com

    (note there was also the link you posted above)


    Pauly10730
    Member
    #391388

    that link is not helping me because my case is like this: we have 2 different ISP if am using the main ISP there is no problem on emails sent to gmail accounts but if I use the backup ISP it’s where I can’t send emails to gmail accounts


    Ossian
    Moderator
    #191282

    So have you discussed this with either of your ISPs?

    And perhaps some more details – sending directly or using a relay server?
    Do you have SPF records – and do they reflect both ISPs?
    Are you using static or dynamic IPs with both ISPs?

    What have you done yourself to investigate the problem?

    [EDIT] looking at the link which is “not helping you”, it appears to link to “Google Postmaster Tools” which, among other things, lets you authenticate a domain with google. That might help solve your problem


    universal
    Member
    #388830

    It seems the Google servers aren’t expecting mail from your domain to originate from the second IP address.

    As Ossian said, you should update the SPF record for your domain (or create one) and make sure both IP addresses are listed as valid senders.


    Pauly10730
    Member
    #391389

    Thank you for your both answers. Please can you direct me how to update or create SPF record?


    Ossian
    Moderator
    #191283
    irambona;n506102 wrote:
    Thank you for your both answers. Please can you direct me how to update or create SPF record?

    http://lmgtfy.com/

    Alternatively, ask a network administrator to do it


    Pauly10730
    Member
    #391390

    I am network admin but I didn’t do it before that why I request support from you.


    Ossian
    Moderator
    #191287
    irambona;n506131 wrote:
    I am network admin but I didn’t do it before that why I request support from you.

    So as a “network administrator” you don’t know how to use :google: ? Unbelievable!


    Pauly10730
    Member
    #391391

    If you have the manual you can send it to me

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