Crazy Question

  • This topic has 3 replies, 4 voices, and was last updated 3 years ago by h0me.
Viewing 1 post (of 1 total)
  • Author

  • todd231

    If I have am using Skype for Business as my UC solution, and I call into a call center that also uses SFB by dialing the number they provide me with and go through the motions and get connected to a call agent, would I be able to exchange IM’s with that agent?

    My brain says no because I’m making a PSTN style call.

    I guess I could if both my organization and the agents organization are federated…

    I think I’m explaining my question correctly…

Viewing 1 post (of 1 total)

You must be logged in to reply to this topic.

Download this eBook!

External Sharing and Guest User Access in Microsoft 365 and Teams

his eBook will dive into policy considerations you need to make when creating and managing guest user access to your Teams network, as well as the different layers of guest access and the common challenges that accompany a more complicated Microsoft 365 infrastructure. The eBook will also outline some of the major decision points across four general-purpose guest access policy scenarios for how an organization can set this up with standard licensing.

Download Now

Sponsored By