This topic contains 11 replies, has 3 voices, and was last updated by Anonymous 1 year, 1 month ago.
October 10, 2017 at 8:52 am #167245
Hi there, has anyone had the following problem on a Dell Poweredge server, when trying to RDP onto the server or go via iDrac once you try and login you get a black screen. You cannot do anything apart from reboot the server, once you reboot the server RDP will work for a period of time, a random period and then it’s back to the black screen again and unable to login. Graphics and iDrac drivers are up to date.October 11, 2017 at 8:14 am #337330
Do you see the same thing when logging onto the server locally? Have you tried toggling from window to full screen mode and back again to try and force the display to refresh via Ctrl+Alt+Break.October 11, 2017 at 8:42 am #284961
Hi there, we have tried everything, we even had someone onsite with a monitor and still the black screen. If we reboot the server it will work fine for a while and then this will return.October 11, 2017 at 8:49 am #337331
Is the graphics adaptor fully supported by the installed version of Windows? Have you tried installing a dedicated graphics card?October 11, 2017 at 9:33 am #284962
Yes its fully supported, have 6 servers the same spec all working fine.
AnonymousOctober 11, 2017 at 2:03 pm #372068
I’ve had this on some Dell servers a few years ago; the solution is in my Help Desk faq at work, I don’t have remote access to it. I’ll drop myself an email and post my suggestion tomorrow.
UPDATE: What we’ve seen was cured by getting a copy of a reg key from a server that doesn’t have the problem, and overwriting that on the server with the issue. The reg key is ‘HK_Users.DefaultControl PanelColors’. Remote Registry should give you the access without having to log into the console. Worst case, plug in a monitor, keyboard & mouse for just this once.
Also on the affected server, at the same reg key area, if you see extra entries ‘MenuBar’ and ‘MenuHilight’, delete them.
We first encountered this on Server 2003, but thought this was worth keeping. Good luck.October 12, 2017 at 3:18 am #284963
Hi there, not sure you fully understand, even at the console you get a black screen, its not just over RDP.October 12, 2017 at 4:49 am #337332
Have you tried booting from installation media and repairing the OS?October 12, 2017 at 6:28 am #284964
I’ve uninstalled the graphics driver and will reboot at some point, going to run with a msoft driver and see what happens as 2 machine’s that have the same problem have the same driver installed. The rest of the machine’s are just using a msoft driver and they have been fine.October 24, 2017 at 4:32 am #284965
Problem persists after removing graphics driver, seems to begin after about 1 week, then the screenshot attached starts happening and then finally we will end up with a black screen only at some point.October 24, 2017 at 4:39 am #284966
Ok, ignore above, actually got in, took about 5 mins and the above is not the correct screenshot anyway, its usually the drive mappings part of the login it doesnt get past when it happens. I suspect it will happen over the next few days.
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