Account continually locks

This topic contains 3 replies, has 4 voices, and was last updated by  h0me 11 months, 2 weeks ago.

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  • todd231
    Participant
    #167360

    We have a account named [email protected]. It’s constantly locking even after resetting the password. This account is only used on a Savin scanner and it’s not even authenticating with teh domain, it’s authenticating with Office 365.

    I have no idea where this account is locking. When i look through the security logs, I see Event ID 4740 – User Account Managemnet.

    It shows the security ID and account name, then under the caller computer name, it’s blank… I have no idea where to turn at this point. Nothing is showing up anywhere I’m searching for this problem.

    Any ideas?


    wullieb1
    Moderator
    #245727

    Download the account lockout status tools from ms and see what that shows.


    Anonymous
    #372079

    Have you confirmed that, if the scanner is not in use (turned off) that the password status does or does not change??


    h0me
    Member
    #377635

    I used ALS tools and it didn’t show me anything. It’s a Savin MFP printer and I’d never experienced this with Office 365/Savin before. I ended up trashing the “Scanner” account and creating a “scans” account. My boss created the “Scanner” account so at least when I created the “scans” account I knew I controlled it and didn’t log it in anywhere. There’s a chance he had it logged in somewhere and that was causing it to fail and lock on me… I’m just glad this was a single use account and not something that was spread over multiple devices. I got lucky!

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