Re: BLACK LIST reverse DNS
Remember that first line support only have one job – to get rid of you. They are always looking for something you say so that they can go “not supported” and close the call.
Mention “Reverse DNS” and they only hear “DNS”, lookup your domain, find they don’t manage it and try and tell you to go away.
Two things I say in that scenario –
a. do not say reverse DNS, but PTR record.
b. if someone says that to you, ask to speak to someone who understands how the internet works.
Unfortunately it can be an uphill battle until you find someone that either knows what you are on about, or puts the right thing in to their script.