For a lot of the clients I manage power and internet are the weakest links and they’re small enough where it’s not cost effective for them to get redundant connections or generators. For those clients, even with the outages, O365 is still a win. Also, what my clients currently see as most critical is Exchange Online closely followed by Sharepoint Online. And a much smaller category is the Dynamics 365 clients where that is critical as well. The other services could be down without too much impact.
My questions would be:
- Is there a common thread among all the outages?
- Are we looking at all O365 services as a whole for uptime and should we be? Or should each major service be evaluated separately?