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Failed to backup Win2k3x64 VM using Symantec Backup Exec 12.5 + VCB v1.5 framework

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  • Failed to backup Win2k3x64 VM using Symantec Backup Exec 12.5 + VCB v1.5 framework

    Hi All,

    How does one perform the multiple ESXi 4.0 VM backup using the VCB framework v1.5 + VCenter Server 4.0 and Symantec BE 12.5 in one server ?
    I'm having problem in backing up Windows Server 2003 x64 VM without any iSCSI SAN mapped on it,

    Code:
    Completed status: Failed
    Final error: 0xe000954c - An error occurred while running the VMware 'vcbMounter' command to back up a virtual machine. See the job log for details.
    Final error category: Resource Errors
     
    For additional information regarding this error refer to link V-79-57344-38220
     
    Backup- VMVCB::\\vCenter\VCGuestVm\(DC)domain.com(DC)\vm\ORS\ASTON
    V-79-57344-38220 - Backup of the virtual machine 'ASTON' failed. VMware VCB framework reported the following error
     
    Backup- VMVCB::\\vCenter\VCGuestVm\(DC)domain.com(DC)\vm\ORS\Win2003x64_RSA01
    V-79-57344-38220 - Backup of the virtual machine 'Win2003x64_RSA01' failed. VMware VCB framework reported the following error
    Error: Other error encountered: Snapshot creation failed: Could not quiesce file system.
     
    Backup- VMVCB::\\vCenter\VCGuestVm\(DC)domain.com(DC)\vm\ORS\Win2003x64_RSD01
    V-79-57344-38220 - Backup of the virtual machine 'Win2003x64_RSD01' failed. VMware VCB framework reported the following error
    Error: Other error encountered: Snapshot creation failed: Could not quiesce file system.
     
    Backup- VMVCB::\\vCenter\VCGuestVm\(DC)domain.com(DC)\vm\ORS\Win2003x64_RST01
    V-79-57344-38220 - Backup of the virtual machine 'Win2003x64_RST01' failed. VMware VCB framework reported the following error
    Error: Other error encountered: Snapshot creation failed: Could not quiesce file system.
    and then I come up with the following URL to diagnose the problem:

    I've found article in : http://seer.entsupport.symantec.com/docs/321740.htm, they said "do not install the Filesystem Sync Driver and Volume Shadow Copy Services Support. and Backups now also should be executed without the option to use Advanced Open File Option (AOFO)."

    http://www.vmware.com/support/vspher...rel_notes.html --> even in the release notes the workaround is to not use VSS under the section "VCB Fails to Create Snapshot"

    http://kb.vmware.com/selfservice/mic...rnalId=1009073

    If I remove the VSS support how can we backup the Windows Serve 2003 x64 VM with SQL Server 2005 and Java Application server ?

    http://kb.vmware.com/selfservice/mic...rnalId=1010045

    i even add the maximum timeout log parameter:
    Code:
    fsr.maxSwitchoverSeconds = "200"
    error log:
    Code:
    Create virtual machine snapshot Win2003x64_Win2003x64_RSA01 Operation timed out.
    Any idea in backing up these VM please ?

    Thanks.

  • #2
    Re: Failed to backup Win2k3x64 VM using Symantec Backup Exec 12.5 + VCB v1.5 framewor

    Hi Everyone, here's what I've done to make the VM backup possible:

    1. Uninstalling the existing VMWare tools (previously i performed COMPLETE install)
    2. Restart the VM
    3. Install VMWare tools without the VSS support.
    4. restart the VM
    5. make sure the Microsoft VSS manager and VSS writer services both enabled - automatic.

    by then i execute the following command line to perform the backup from the backup proxy server cmd prompt and surprisingly it was success !

    vcbmounter -h ESXServer01 -u root -p password -a ipaddr:<TargetWindows2003VM> -r \\DLINKDNS323-SAN01\Volume_1\Test -L 6 -m nbd
    i also tried to backup through Symantec Backup Exec 12.5 with the same parameter and it was success as well.

    but there is still one question remains, that is if i do have SQL Server 2005 or any VSS-aware application, would this VM is still be safe to backup without installing the VSS support ?

    any idea and suggestion please ?

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