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Help - Error installing Backup Exec 12.5 on virtual server

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  • Help - Error installing Backup Exec 12.5 on virtual server

    Googled and nothing seems to appear

    I'm trying to install Backup Exec 12.5 on a Windows 2008 Ent (x64) SP2 virtual machine running on hyper-v
    When running the Backup Exec Environment check, it crashes at about 30% with the following:

    Problem Event Name: APPCRASH
    Application Name: setup.exe_Symantec Backup Execô for Windows Servers
    Application Version: 12.5.2213.0
    Application Timestamp: 48c55d6d
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0000005
    Exception Offset: 00000000000b8fb3
    OS Version: 6.0.6002.2.2.0.274.10
    Locale ID: 2057
    Additional Information 1: c453
    Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9
    Additional Information 3: c453
    Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

    This is not an issue with OS compatibility -- install on a physical machine with the same OS works fine

    VM has 1.5Gb RAM, single 2.6GHz processor core -- it can have more RAM and another core if needed

    Any suggestions on this? -- I will be raising with Symantec as well
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

  • #2
    Re: Help - Error installing Backup Exec 12.5 on virtual server

    Originally posted by Ossian View Post

    Exception Code: c0000005
    is usually an Access Violation or a permissions issue. Not related to Hyper-V but are you using an admin account for install on both occasions(Physical and Virtual)?
    TIA

    Steven Teiger [SBS-MVP(2003-2009)]
    http://www.wintra.co.il/
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    • #3
      Re: Help - Error installing Backup Exec 12.5 on virtual server

      Yes -- the Domain Administrator both times
      Tom Jones
      MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
      PhD, MSc, FIAP, MIITT
      IT Trainer / Consultant
      Ossian Ltd
      Scotland

      ** Remember to give credit where credit is due and leave reputation points where appropriate **

      Comment

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