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  • Windows Update error 80246003 Server 2012 / 2012 R2

    Hi All,

    I'm running into a problem trying to apply an update from WSUS 3.2.7600.226. Other updates have succeeded OK but I'm left with this one failing on more than one server. All the other updates seem fine but once this update fails windows update appears broken and will no longer update anything.

    The update is KB2538243. I've attached the error to this post and also included some logs below.

    So far I've removed the servers from wsus. Stopped the wuauserv service and deleted the "software distribution" folder. used gpupdate to detect them again. Nothing seems to work. The patches have been applied to wsus to allow updating of W8 and 2012.


    reportingevent.log

    {C8746CA9-B4D1-444C-A328-9DD4C55D5B7F} 2014-04-10 14:12:52:638+0100
    1 156 [AGENT_STATUS_30]
    101 {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdatesWuApp Success
    Pre-Deployment Check Reporting client status.
    {D7B6F804-F14F-496A-8441-AB3C208E846F} 2014-04-10 14:12:53:388+0100
    1 161 [AGENT_DOWNLOAD_FAILED]
    101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428}
    103 80246003
    AutomaticUpdatesWuApp Failure
    Content Download Error: Download failed.
    {0879984E-30B9-4D9B-AF57-BC1C7D79D2C5} 2014-04-10 15:15:53:126+0100
    1 147 [AGENT_DETECTION_FINISHED]
    101 {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdatesWuApp Success
    Software Synchronization Windows Update Client successfully detected 1 updates.
    {7CE18B21-4171-4C2A-9721-10B3A0065E1D} 2014-04-10 15:15:53:126+0100
    1 156 [AGENT_STATUS_30]
    101 {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdatesWuApp Success
    Pre-Deployment Check Reporting client status.
    {606FD01F-1067-42BE-B79F-70FA7D4E786C} 2014-04-10 15:15:53:954+0100
    1 161 [AGENT_DOWNLOAD_FAILED]
    101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428}
    103 80246003
    AutomaticUpdatesWuApp Failure
    Content Download Error: Download failed.
    {F2B3147F-9BA2-469C-94E7-2AE5ABCED6D9} 2014-04-10 15:15:56:798+0100
    1 147 [AGENT_DETECTION_FINISHED]
    101 {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdatesWuApp Success
    Software Synchronization Windows Update Client successfully detected 1 updates.
    {4C24E5FF-754E-4FDE-A94A-EA3FC05421E9} 2014-04-10 15:15:56:798+0100
    1 156 [AGENT_STATUS_30]
    101 {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdatesWuApp Success
    Pre-Deployment Check Reporting client status.
    {8CA4C3D4-6863-4024-8B0C-64B4E3D67E82} 2014-04-10 15:15:57:767+0100
    1 161 [AGENT_DOWNLOAD_FAILED]
    101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428}
    103 80246003
    AutomaticUpdates Failure
    Content Download Error: Download failed.
    {587487B1-5F5C-4020-88D8-D455DBFF3600} 2014-04-10 15:18:32:569+0100
    1 147 [AGENT_DETECTION_FINISHED]
    101 {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdatesWuApp Success
    Software Synchronization Windows Update Client successfully detected 1 updates.
    {AA9B99F1-B716-43A8-A5B0-F500D139202B} 2014-04-10 15:18:32:569+0100
    1 156 [AGENT_STATUS_30]
    101 {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdatesWuApp Success
    Pre-Deployment Check Reporting client status.
    {82AF887E-C294-41C6-95EF-69349940BEA8} 2014-04-10 15:18:33:491+0100
    1 161 [AGENT_DOWNLOAD_FAILED]
    101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428}
    103 80246003
    AutomaticUpdates Failure
    Content Download Error: Download failed.
    {38E21A73-07B7-45B0-83BF-E6647E19AFCF} 2014-04-10 15:18:35:913+0100
    1 147 [AGENT_DETECTION_FINISHED]
    101 {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdatesWuApp Success
    Software Synchronization Windows Update Client successfully detected 1 updates.
    {1D60C4A7-A5E8-404F-9D03-6468C5C35A05} 2014-04-10 15:18:35:913+0100
    1 156 [AGENT_STATUS_30]
    101 {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdatesWuApp Success
    Pre-Deployment Check Reporting client status.
    {762EE1E6-106F-4AFF-885B-04B91F472AA7} 2014-04-10 15:18:36:866+0100
    1 161 [AGENT_DOWNLOAD_FAILED]
    101 {729A0DCB-DF9E-4D02-B603-ED1AEE074428}
    103 80246003
    AutomaticUpdatesWuApp Failure
    Content Download Error: Download failed.

  • #2
    Re: Windows Update error 80246003 Server 2012 / 2012 R2

    Here's the other log.

    windowsupdate.log
    #############
    2014-04-10 15:18:36:569
    704 3c0
    AU ## START ## AU: Download updates
    2014-04-10 15:18:36:569
    704 3c0
    AU #########
    2014-04-10 15:18:36:569
    704 3c0
    AU # Found no download approved updates.
    2014-04-10 15:18:36:569
    704 3c0
    AU #########
    2014-04-10 15:18:36:569
    704 3c0
    AU ## END ## AU: Download updates
    2014-04-10 15:18:36:569
    704 3c0
    AU #############
    2014-04-10 15:18:36:804
    704 a18
    DnldMgr BITS job {61E23E31-6C46-4638-8145-8CDB273C62E1} completed successfully
    2014-04-10 15:18:36:804
    704 a18
    DnldMgr CUpdateDownloadJob::GetNetworkCostSwitch() Neither unrestricted or restricted network cost used, so using current cost
    2014-04-10 15:18:36:804
    704 a18
    IdleTmr WU operation (DownloadManagerDownloadJob, operation # 3451) stopped; does use network; is not at background priority; will NOT start idle timer (task did not previously stop it
    2014-04-10 15:18:36:804
    704 a18
    IdleTmr Decremented PDC RefCount for Network to 0
    2014-04-10 15:18:36:804
    704 a18
    IdleTmr Decremented idle timer priority operation counter to 2
    2014-04-10 15:18:36:819
    704 a18
    Misc Validating signature for C:\Windows\SoftwareDistribution\Download\49b9fcd99 4be15e2906948beef673948\470640aa4bb7db8e69196b5edb 0010933569e98d:
    2014-04-10 15:18:36:851
    704 a18
    Misc Microsoft signed: Yes
    2014-04-10 15:18:36:851
    704 a18
    DnldMgr Download job bytes total = 4479832, bytes transferred = 4479832
    2014-04-10 15:18:36:851
    704 678
    DnldMgr *********** DnldMgr: New download job [UpdateId = {542F36E8-38E5-49AE-9AEE-F35C6FF7107D}.103] ***********
    2014-04-10 15:18:36:866
    704 678
    DnldMgr WARNING: Update validation failed, error 80246003.
    2014-04-10 15:18:36:866
    704 678
    DnldMgr FATAL: DM:CAgentDownloadManager:ownloadUpdate: pDownloadJob->Init failed with 0x80246003.
    2014-04-10 15:18:36:866
    704 678
    DnldMgr WARNING: Got error (hr = 80246003) starting update 0 in call 20. Notifying call.
    2014-04-10 15:18:36:866
    704 678
    DnldMgr Error 0x80246003 occurred while downloading update; notifying dependent calls.
    2014-04-10 15:18:36:866
    704 26c
    AU >>## RESUMED ## AU: Download update [UpdateId = {729A0DCB-DF9E-4D02-B603-ED1AEE074428}]
    2014-04-10 15:18:36:866
    704 26c
    AU # WARNING: Download failed, error = 0x80246003
    2014-04-10 15:18:36:866
    704 678
    DnldMgr *********
    2014-04-10 15:18:36:866
    704 678
    DnldMgr ** END ** DnldMgr: Download Call Complete [Call 20 for caller AutomaticUpdates has completed; signaling completion.]
    2014-04-10 15:18:36:866
    704 678
    DnldMgr *************
    2014-04-10 15:18:36:866
    704 26c
    AU Download call completed, hr = 0x80246003
    2014-04-10 15:18:36:866
    704 26c
    AU #########
    2014-04-10 15:18:36:866
    704 26c
    AU ## END ## AU: Download updates
    2014-04-10 15:18:36:866
    704 26c
    AU #############
    2014-04-10 15:18:36:866
    704 678
    DnldMgr FATAL: DM:CAgentDownloadManager::LoadUpdateMetadataFromDa tastore: GetUpdates failed with 0x80248007.
    2014-04-10 15:18:36:866
    704 678
    Report REPORT EVENT: {587487B1-5F5C-4020-88D8-D455DBFF3600}
    2014-04-10 15:18:32:569+0100 1
    147 [AGENT_DETECTION_FINISHED] 101
    {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp
    Success Software Synchronization
    Windows Update Client successfully detected 1 updates.
    2014-04-10 15:18:36:866
    704 678
    Report REPORT EVENT: {AA9B99F1-B716-43A8-A5B0-F500D139202B}
    2014-04-10 15:18:32:569+0100 1
    156 [AGENT_STATUS_30] 101
    {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp
    Success Pre-Deployment Check
    Reporting client status.
    2014-04-10 15:18:36:866
    704 678
    Report REPORT EVENT: {82AF887E-C294-41C6-95EF-69349940BEA8}
    2014-04-10 15:18:33:491+0100 1
    161 [AGENT_DOWNLOAD_FAILED] 101
    {729A0DCB-DF9E-4D02-B603-ED1AEE074428} 103 80246003 AutomaticUpdates Failure
    Content Download Error: Download failed.
    2014-04-10 15:18:36:866
    704 678
    Report REPORT EVENT: {38E21A73-07B7-45B0-83BF-E6647E19AFCF}
    2014-04-10 15:18:35:913+0100 1
    147 [AGENT_DETECTION_FINISHED] 101
    {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp
    Success Software Synchronization
    Windows Update Client successfully detected 1 updates.
    2014-04-10 15:18:36:866
    704 678
    Report REPORT EVENT: {1D60C4A7-A5E8-404F-9D03-6468C5C35A05}
    2014-04-10 15:18:35:913+0100 1
    156 [AGENT_STATUS_30] 101
    {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdatesWuApp
    Success Pre-Deployment Check
    Reporting client status.
    2014-04-10 15:18:36:866
    704 26c
    AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-04-10 15:18:36:866
    704 26c
    AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-04-10 15:18:36:866
    704 678
    Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2014-04-10 15:18:36:866
    704 678
    Report WER Report sent: 7.9.9600.16422 0x80246003(0) 729A0DCB-DF9E-4D02-B603-ED1AEE074428 Download 101 Managed
    2014-04-10 15:18:36:866
    704 678
    Report CWERReporter finishing event handling. (00000000)
    2014-04-10 15:18:36:882
    704 26c
    IdleTmr Decremented idle timer priority operation counter to 1
    2014-04-10 15:18:36:882
    704 308
    AU WARNING: GetUpdateMetadata2 failed, error = 0x80248007
    2014-04-10 15:18:36:882
    704 308
    AU WARNING: GetUpdateMetadata2 failed, error = 0x80248007
    2014-04-10 15:18:38:585
    704 208
    AU BeginInteractiveInstall invoked for Install
    2014-04-10 15:18:38:585
    704 208
    AU Auto-approved 0 update(s) for install (for Ux), installType=0
    2014-04-10 15:18:38:585
    704 208
    AU WARNING: BeginInteractiveInstall failed, error = 0x8024000C
    2014-04-10 15:18:38:585
    704 870
    AU AU received handle event
    2014-04-10 15:18:38:585
    704 870
    AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2014-04-10 15:18:38:585
    704 870
    AU Triggering Offline detection (non-interactive)
    2014-04-10 15:18:38:585
    704 870
    AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-04-10 15:18:38:585
    704 870
    AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-04-10 15:18:38:585
    704 870
    AU #############
    2014-04-10 15:18:38:585
    704 870
    AU ## START ## AU: Search for updates
    2014-04-10 15:18:38:585
    704 870
    AU #########
    2014-04-10 15:18:38:585
    704 870
    IdleTmr WU operation (CSearchCall::Init ID 21) started; operation # 4008; does not use network; is at background priority
    2014-04-10 15:18:38:585
    704 870
    IdleTmr Incremented PDC RefCount for System to 1
    2014-04-10 15:18:38:585
    704 870
    Agent *** START *** Queueing Finding updates [CallerId = AutomaticUpdates Id = 21]
    2014-04-10 15:18:38:585
    704 870
    AU <<## SUBMITTED ## AU: Search for updates [CallId = {46E5E308-CC0D-49A1-A033-DA0A05BA7E9E} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2014-04-10 15:18:38:585
    704 654
    Agent *** END *** Queueing Finding updates [CallerId = AutomaticUpdates Id = 21]
    2014-04-10 15:18:38:585
    704 654
    Agent *************
    2014-04-10 15:18:38:585
    704 654
    Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates Id = 21]
    2014-04-10 15:18:38:585
    704 654
    Agent *********
    2014-04-10 15:18:38:585
    704 654
    Agent * Online = No; Ignore download priority = No
    2014-04-10 15:18:38:585
    704 654
    Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2014-04-10 15:18:38:585
    704 654
    Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2014-04-10 15:18:38:585
    704 654
    Agent * Search Scope = {Machine & All Users}
    2014-04-10 15:18:38:585
    704 654
    Agent * Caller SID for Applicability: S-1-5-18
    2014-04-10 15:18:38:929
    704 654
    Agent * Found 0 updates and 66 categories in search; evaluated appl. rules of 287 out of 594 deployed entities
    2014-04-10 15:18:38:929
    704 654
    Agent *********
    2014-04-10 15:18:38:929
    704 654
    Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates Id = 21]
    2014-04-10 15:18:38:929
    704 654
    Agent *************
    2014-04-10 15:18:38:929
    704 654
    IdleTmr WU operation (CSearchCall::Init ID 21, operation # 400 stopped; does not use network; is at background priority
    2014-04-10 15:18:38:929
    704 654
    IdleTmr Decremented PDC RefCount for System to 0
    2014-04-10 15:18:38:929
    704 26c
    AU >>## RESUMED ## AU: Search for updates [CallId = {46E5E308-CC0D-49A1-A033-DA0A05BA7E9E} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2014-04-10 15:18:38:929
    704 26c
    AU # 0 updates detected
    2014-04-10 15:18:38:929
    704 26c
    AU #########
    2014-04-10 15:18:38:929
    704 26c
    AU ## END ## AU: Search for updates [CallId = {46E5E308-CC0D-49A1-A033-DA0A05BA7E9E} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2014-04-10 15:18:38:929
    704 26c
    AU #############
    2014-04-10 15:18:38:929
    704 26c
    AU All AU searches complete.
    2014-04-10 15:18:38:929
    704 26c
    AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2014-04-10 15:18:38:929
    704 26c
    AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037

    Comment


    • #3
      Re: Windows Update error 80246003 Server 2012 / 2012 R2

      Have you tried manually installing the update on the servers:

      http://support.microsoft.com/kb/2538243
      A recent poll suggests that 6 out of 7 dwarfs are not happy

      Comment


      • #4
        Re: Windows Update error 80246003 Server 2012 / 2012 R2

        I have thought of that and it would probably work but it's failing on most of the machines I roll it out too. I don't fancy logging onto them all and installing it manually. It's nothing to do with wsus as all the other updates are working ok.

        It must be a dodgy update, I'm half tempted to delete is out of wsus. Another thing is if you look at the KB it doesn't mention 2012 so I have no idea why wsus is saying these servers need the update.

        I would just like to do how to troubleshoot it to find out why.

        Cheers

        Comment


        • #5
          Re: Windows Update error 80246003 Server 2012 / 2012 R2

          You could try and manually install it on one server. If that fails then I think that Microsoft offer free support for Windows Updates.
          A recent poll suggests that 6 out of 7 dwarfs are not happy

          Comment


          • #6
            Re: Windows Update error 80246003 Server 2012 / 2012 R2

            I've downloaded the update and it fails to install. It completes successfully but then says failed under "installed updates".

            It looks like the update is meant for W2K8 not 2012. But WSUS is picking it up as need for 2012.

            I'll see if I can get help from microsoft or I might just decline the update.

            Thanks

            Comment

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