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  • doncument in printqueue deleted without printing

    Hello everyone,

    I have a little problem with printing a document with ArcServe backup.

    I get the following error in the eventlog:

    Source: Print
    Event ID: 13

    Document xx, xx owned by xx was deleted on xx

    For more information, ....

    This errors happens when the backup is complete and sends out an alert to be printed. When I print manually, everything works just fine.

    Has anyone encountered the same error 13?

    Thx.

    Regards,

    Geert

    ps:
    Windows 2003 adv srv with all MS updates
    Active Domain (it's the only server in the domain)
    No internet access on server
    Special users created for backup and printing
    ARCserve r11.1 last build
    The server is a file, print and backup server
    Last edited by Geert; 8th February 2006, 14:45. Reason: added details

  • #2
    Re: doncument in printqueue deleted without printing

    1. Please check the user account permissions that used by Arceserv.
    2. Please try to use Arcserve 11.5.

    Regards,

    Yuval
    Best Regards,

    Yuval Sinay

    LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

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    • #3
      Re: doncument in printqueue deleted without printing

      I found a possible solution, it still has to be tested.

      Microsoft KB909906 og 7/2/06, "A print job is deleted without being printed on computer that is running Windows Server 2003 with SP1"

      It is a problem with the authentication of an application alert using the "ImpersonateLoggedOnUser" function call.

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