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  • Web server goes down but still get pings

    Hi everyone,

    I have a weird problem with one of my client's web server (2003 SP1):

    every few days the server is going down... meaning that the website is down, and i cant log into terminal services, but i can still ping the server.

    i have replaced the motherboard with its network adapters, so i dont think it's a problem with the hardware...

    does anyone have a suggestion what might be the problem?

    Thanks!

  • #2
    Re: Web server goes down but still get pings

    What are the event logs showing? That would be the first place of interest. Is sounds as if the server is still running, so the services would be the most likely culprit.

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    • #3
      Re: Web server goes down but still get pings

      The event logs show nothing about the failure, thats why i guess the server is still up and just the network is not responding...

      probably something with one of the services i guess, just as you said...

      any idea what might it be?


      Thanks,

      Ronen.

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      • #4
        Re: Web server goes down but still get pings

        Can you still log in by using the a console? Or is the entire server not responding?

        -
        Server reply's to ping far before any other services a enabled such as Terminal Services or HTTP.

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        • #5
          Re: Web server goes down but still get pings

          I had a friend with a very similiar experience, but not with a web server. Set alerts on the memory usage and see if you get a notification prior to the freeze. It may be the result of a memory leak, which would take out the OS but still the NIC would respond to a ping.

          That would be one starting point, and it would be application related - not hardware.

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          • #6
            Re: Web server goes down but still get pings

            First of all thanks for you replies.

            I cannot see the console, so i cant check if its BSOD or something,
            but the memory dump is not created so i dont think its BSOD...

            Im now installing system monitor so i will be able to check if its memory leak.

            I didnt mention that the server is running win2003 64bit version.

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            • #7
              Re: Web server goes down but still get pings

              Most of the problems occurs due bad drivers. Please check that all the drivers signed by MS or move to HP 380G4 server that have a good drivers.
              Also, the software on the server should support 64 bit (for emample 64 bit antivirus).

              Regards,

              Yuval
              Best Regards,

              Yuval Sinay

              LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

              Comment


              • #8
                Re: Web server goes down but still get pings

                Its IBM 326, I will check for driver updates.

                Thanks!

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