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Server 2k3 R2 SP2 Failing backups

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  • Server 2k3 R2 SP2 Failing backups

    I have a Windows Server 2003 R2 x64 with SP2 that will randomly fail backups.

    I have 4 servers; one of the servers has a removable hard drive that is the host for all the backups, one is our exchange server, and two are virtual servers hosted on the exchange (and cert) server. The only machine that has problems backing up is the exchange server. All 4 servers use NTbackup and they are scheduled so they don't overlap.

    These are the logs from NTBackup when the backup fails. The first and second errors are different, but all subsequent errors are the same as the second.
    Code:
    Backup Status
    Operation: Backup
    Active backup destination: File
    Media name: "mercury.bkf created 3/4/2009 at 1:30 AM"
    
    Volume shadow copy creation: Attempt 1.
    Timeout before function completed
    
    Error returned while creating the volume shadow copy: 0x80042319.
    
    Error returned while creating the volume shadow copy:80042319
    Aborting Backup.
    
    ----------------------
    
    The operation did not successfully complete.
    
    ----------------------
    Code:
    Backup Status
    Operation: Backup
    Active backup destination: File
    Media name: "mercury.bkf created 3/5/2009 at 1:30 AM"
    
    Volume shadow copy creation: Attempt 1.
    
    Error returned while creating the volume shadow copy: 0x8000ffff.
    
    Error returned while creating the volume shadow copy:Catastrophic failure
    
    
    Aborting Backup.
    
    ----------------------
    
    The operation did not successfully complete.
    
    ----------------------
    I get the following errors in event viewer when the backup fails:
    Code:
    Event Type:    Error
    Event Source:    VolSnap
    Event Category:    None
    Event ID:    9
    Date:        3/5/2009
    Time:        9:30:13 AM
    User:        N/A
    Computer:    MERCURY
    Description:
    The flush and hold writes operation on volume E: timed out while waiting for file system cleanup.
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 00 00 00 00 02 00 58 00   ......X.
    0008: 00 00 00 00 09 00 06 c0   .......
    0010: 00 00 00 00 20 01 00 c0   .... ..
    0018: 0b 00 00 00 00 00 00 00   ........
    0020: 00 00 00 00 00 00 00 00   ........
    Code:
    Event Type:    Error
    Event Source:    VSS
    Event Category:    None
    Event ID:    12289
    Date:        3/5/2009
    Time:        1:32:17 AM
    User:        N/A
    Computer:    MERCURY
    Description:
    Volume Shadow Copy Service error: Unexpected error WaitForMultipleObjects(2,000000000033EF10,1,120000) == 0x00000102.  hr = 0x8000ffff.
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20   - Code: 
    0008: 43 4f 52 4c 4f 56 4c 43   CORLOVLC
    0010: 30 30 30 30 30 36 39 34   00000694
    0018: 2d 20 43 61 6c 6c 3a 20   - Call: 
    0020: 43 4f 52 4c 4f 56 4c 43   CORLOVLC
    0028: 30 30 30 30 30 35 39 39   00000599
    0030: 2d 20 50 49 44 3a 20 20   - PID:  
    0038: 30 30 30 30 39 31 36 34   00009164
    0040: 2d 20 54 49 44 3a 20 20   - TID:  
    0048: 30 30 30 30 37 37 33 36   00007736
    0050: 2d 20 43 4d 44 3a 20 20   - CMD:  
    0058: 43 3a 5c 57 49 4e 44 4f   C:\WINDO
    0060: 57 53 5c 53 79 73 74 65   WS\Syste
    0068: 6d 33 32 5c 76 73 73 76   m32\vssv
    0070: 63 2e 65 78 65 20 20 20   c.exe   
    0078: 2d 20 55 73 65 72 3a 20   - User: 
    0080: 4e 54 20 41 55 54 48 4f   NT AUTHO
    0088: 52 49 54 59 5c 53 59 53   RITY\SYS
    0090: 54 45 4d 20 20 20 20 20   TEM     
    0098: 2d 20 53 69 64 3a 20 20   - Sid:  
    00a0: 53 2d 31 2d 35 2d 31 38   S-1-5-18
    00a8: 2d 20 45 72 72 6f 72 3a   - Error:
    00b0: 57 61 69 74 46 6f 72 4d   WaitForM
    00b8: 75 6c 74 69 70 6c 65 4f   ultipleO
    00c0: 62 6a 65 63 74 73 28 32   bjects(2
    00c8: 2c 30 30 30 30 30 30 30   ,0000000
    00d0: 30 30 30 33 33 45 46 31   00033EF1
    00d8: 30 2c 31 2c 31 32 30 30   0,1,1200
    00e0: 30 30 29 20 3d 3d 20 30   00) == 0
    00e8: 78 30 30 30 30 30 31 30   x0000010
    00f0: 32 20 20 20 20 20 20 20   2
    Code:
    Event Type:    Error
    Event Source:    VSS
    Event Category:    None
    Event ID:    12289
    Date:        3/5/2009
    Time:        1:32:18 AM
    User:        N/A
    Computer:    MERCURY
    Description:
    Volume Shadow Copy Service error: Unexpected error WaitForSingleObject(0000000000000304,120000) == [0x00000000].  hr = 0x00000000.
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20   - Code: 
    0008: 43 4f 52 4c 4f 56 4c 43   CORLOVLC
    0010: 30 30 30 30 30 32 31 31   00000211
    0018: 2d 20 43 61 6c 6c 3a 20   - Call: 
    0020: 43 4f 52 4c 4f 56 4c 43   CORLOVLC
    0028: 30 30 30 30 30 31 39 36   00000196
    0030: 2d 20 50 49 44 3a 20 20   - PID:  
    0038: 30 30 30 30 39 31 36 34   00009164
    0040: 2d 20 54 49 44 3a 20 20   - TID:  
    0048: 30 30 30 30 37 31 31 32   00007112
    0050: 2d 20 43 4d 44 3a 20 20   - CMD:  
    0058: 43 3a 5c 57 49 4e 44 4f   C:\WINDO
    0060: 57 53 5c 53 79 73 74 65   WS\Syste
    0068: 6d 33 32 5c 76 73 73 76   m32\vssv
    0070: 63 2e 65 78 65 20 20 20   c.exe   
    0078: 2d 20 55 73 65 72 3a 20   - User: 
    0080: 4e 54 20 41 55 54 48 4f   NT AUTHO
    0088: 52 49 54 59 5c 53 59 53   RITY\SYS
    0090: 54 45 4d 20 20 20 20 20   TEM     
    0098: 2d 20 53 69 64 3a 20 20   - Sid:  
    00a0: 53 2d 31 2d 35 2d 31 38   S-1-5-18
    00a8: 2d 20 45 72 72 6f 72 3a   - Error:
    00b0: 57 61 69 74 46 6f 72 53   WaitForS
    00b8: 69 6e 67 6c 65 4f 62 6a   ingleObj
    00c0: 65 63 74 28 30 30 30 30   ect(0000
    00c8: 30 30 30 30 30 30 30 30   00000000
    00d0: 30 33 30 34 2c 31 32 30   0304,120
    00d8: 30 30 30 29 20 3d 3d 20   000) == 
    00e0: 5b 30 78 30 30 30 30 30   [0x00000
    00e8: 30 30 30 5d 20 20 20 20   000]
    Code:
    Event Type:    Error
    Event Source:    VSS
    Event Category:    None
    Event ID:    12289
    Date:        3/5/2009
    Time:        1:32:36 AM
    User:        N/A
    Computer:    MERCURY
    Description:
    Volume Shadow Copy Service error: Unexpected error WaitForMultipleObjects(2,00000000002F0400,1,10000) == 0x00000102.  hr = 0x8000ffff.
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20   - Code: 
    0008: 43 4f 52 4c 4f 56 4c 43   CORLOVLC
    0010: 30 30 30 30 30 39 33 34   00000934
    0018: 2d 20 43 61 6c 6c 3a 20   - Call: 
    0020: 43 4f 52 4c 4f 56 4c 43   CORLOVLC
    0028: 30 30 30 30 30 38 36 36   00000866
    0030: 2d 20 50 49 44 3a 20 20   - PID:  
    0038: 30 30 30 30 39 31 36 34   00009164
    0040: 2d 20 54 49 44 3a 20 20   - TID:  
    0048: 30 30 30 30 37 37 33 36   00007736
    0050: 2d 20 43 4d 44 3a 20 20   - CMD:  
    0058: 43 3a 5c 57 49 4e 44 4f   C:\WINDO
    0060: 57 53 5c 53 79 73 74 65   WS\Syste
    0068: 6d 33 32 5c 76 73 73 76   m32\vssv
    0070: 63 2e 65 78 65 20 20 20   c.exe   
    0078: 2d 20 55 73 65 72 3a 20   - User: 
    0080: 4e 54 20 41 55 54 48 4f   NT AUTHO
    0088: 52 49 54 59 5c 53 59 53   RITY\SYS
    0090: 54 45 4d 20 20 20 20 20   TEM     
    0098: 2d 20 53 69 64 3a 20 20   - Sid:  
    00a0: 53 2d 31 2d 35 2d 31 38   S-1-5-18
    00a8: 2d 20 45 72 72 6f 72 3a   - Error:
    00b0: 57 61 69 74 46 6f 72 4d   WaitForM
    00b8: 75 6c 74 69 70 6c 65 4f   ultipleO
    00c0: 62 6a 65 63 74 73 28 32   bjects(2
    00c8: 2c 30 30 30 30 30 30 30   ,0000000
    00d0: 30 30 30 32 46 30 34 30   0002F040
    00d8: 30 2c 31 2c 31 30 30 30   0,1,1000
    00e0: 30 29 20 3d 3d 20 30 78   0) == 0x
    00e8: 30 30 30 30 30 31 30 32   00000102
    Code:
    Event Type:    Error
    Event Source:    NTBackup
    Event Category:    None
    Event ID:    8019
    Date:        3/5/2009
    Time:        1:33:27 AM
    User:        N/A
    Computer:    MERCURY
    Description:
    End Operation: Warnings or errors were encountered. 
    Consult the backup report for more details.
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    I used to get the first error every night. As I recall, it was just saying that the cert service was being stopped for the backup and was safe to ignore. However, now it's been replaced by the second error message.
    Code:
    Event Type:    Error
    Event Source:    ESENT
    Event Category:    Logging/Recovery 
    Event ID:    215
    Date:        3/3/2009
    Time:        1:31:43 AM
    User:        N/A
    Computer:    MERCURY
    Description:
    certsrv.exe (1360) The backup has been stopped because it was halted by the client or the connection with the client failed.
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Code:
    Event Type:    Error
    Event Source:    ESENT
    Event Category:    ShadowCopy 
    Event ID:    2004
    Date:        3/5/2009
    Time:        1:31:27 AM
    User:        N/A
    Computer:    MERCURY
    Description:
    certsrv.exe (1360) Shadow copy 39 time-out (70000 ms).
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    So far, I've applied this hotfix but I have yet to do another backup as the server is in use and I can't reboot it until tonight.

  • #2
    Re: Server 2k3 R2 SP2 Failing backups

    Hi,

    If the hotfix you tried didn't sort it, you can give this one a go: http://support.microsoft.com/kb/940349

    Cheers
    Caesar's cipher - 3

    ZKHQ BRX HYHQWXDOOB GHFLSKHU WKLV BRX ZLOO UHDOLVH LW ZDV D ZDVWH RI WLPH!

    SFX JNRS FC U6 MNGR

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