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any ACCPAC people, on a 2003 Server x64...

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  • any ACCPAC people, on a 2003 Server x64...

    I am running windows 2003 standard edition x64, with terminal services, and 6 xp pro clients on the network. Sage ACCPAC 5.5A is installed on the Server, which all of the clients access through terminal services. The problem is in ACCPAC, on the client side. Whenever some of them are in ACCPAC, usually in the “ordering to screen” when they are typing in the information in the text boxes, before posting an order, the text changes itself and sometimes shows URL’s, characters they didn’t even type, or other misc inconsistent text. Now when they print the page, or send it to the customer, the text always displays properly, even though it doesn’t on their screen. Only half of the pc’s on the network have experienced this, and its always the same pc’s regardless of who’s logged in on that pc. We’ve tried reducing the hardware acceleration on the pc’s that have this issue, but to no avail. We’ve also upgraded the video card on the server, and updated all associated drivers, no effect. This may not even be an ACCPAC issue, could be video related, local to the pc’s, etc. I cant find anything on the internet about this, so here I am. Any direction would be greatly appreciated, really really appcreciated.
    Thank you all…

  • #2
    Re: any ACCPAC people, on a 2003 Server x64...

    I never thought I would see accpac here.
    Anyway, there are so much missing info.

    I am running windows 2003 standard edition x64, with terminal services, and 6 xp pro clients on the network. Sage ACCPAC 5.5A is installed on the Server, which all of the clients access through terminal services.
    Why? they should use it locally; install it on each PC.
    Also where is the DB and what type is it?

    The problem is in ACCPAC, on the client side. Whenever some of them are in ACCPAC, usually in the “ordering to screen” when they are typing in the information in the text boxes, before posting an order, the text changes itself and sometimes shows URL’s, characters they didn’t even type, or other misc inconsistent text.
    Are they sharing a TS username and password?

    Now when they print the page, or send it to the customer, the text always displays properly, even though it doesn’t on their screen. Only half of the pc’s on the network have experienced this, and its always the same pc’s regardless of who’s logged in on that pc.
    see above and post back more details.

    We’ve tried reducing the hardware acceleration on the pc’s that have this issue, but to no avail.
    Huh?

    We’ve also upgraded the video card on the server, and updated all associated drivers, no effect
    huh?

    This may not even be an ACCPAC issue, could be video related, local to the pc’s, etc.
    no and no

    I cant find anything on the internet about this, so here I am. Any direction would be greatly appreciated, really really appcreciated.
    who installed this in the first place??
    "...if I turn out to be particularly clear, you've probably misunderstood what I've said” - Alan Greenspan

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    • #3
      Re: any ACCPAC people, on a 2003 Server x64...

      we are running everything off the server because it had, and has way more power and resources than the clients, which wouldnt have been able to run everything locally, we did a cost analysis and this was by far the better solution.
      the database (and everything else) resides on the server. i dont think the type of database is relevant.
      they are not sharing any ts usernames or passwords, they all have seperate accounts setup on the server.
      the text that displays on the screen is not the characters they are typing, sometimes its URL's, lowercase and uppercase letters and numbers, etc, basically anything but what they are physically typing at that specific moment.
      we looked into the video path of troubleshooting because initially we thought it could be display driver problems, hence the adjustment of settings in the hardware acceleration etc. so we replaced the video card on the server, and updates all drivers related.
      and yes it could be local to the pc's, as i've stated before, it works fine on half of them, never displaying any problems, even when the user who is experiencing problems logs into another pc, the problems dont appear, yet when a user (that doesnt have any problems) logs into a pc that does, the problems appear, but only in ACCPAC. no other application is doing this.
      this was installed by an ACCPAC specialist who we worked with during the install, and this all worked great for years, but lately the server has been upgraded to a 64 bit os, and that was over a year ago, and this problem is about 2 months going now. the network infrastructure, hardware, software and anything else have been very good, very fast, and very reliable. hope this helps...thanks for the quick reply by the way.

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      • #4
        Re: any ACCPAC people, on a 2003 Server x64...

        Just to be clear you do not need any type of video card at all for TS, but thats a separate discussion.

        As far as it following the PC not the user, that is truly unique, if they are using remote desktop to connect to the server.
        Do they all have the same keyboards and layouts?
        What version of RDP are you using, any pattern there?

        I am afraid I have no answer, but certainly post more details as you find them.
        "...if I turn out to be particularly clear, you've probably misunderstood what I've said” - Alan Greenspan

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        • #5
          Re: any ACCPAC people, on a 2003 Server x64...

          we didnt upgrade the video card bacause of TS, we just thought the old card and drivers werent rendering the video properly, and causing the text to do funky things...it was a shot in the dark.
          they all have the same keyboards and layouts, each pc is a carbon copy of eachother.
          they are using version 6.0.6000 of RDP.
          this is tricky, if all pc's were displaying the same issues, we'd liklely be able to narrow it down quickly, but they are not, and the users logging into eachothers pc's, with the results it had really threw a curve ball into this situation...oh well.

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          • #6
            Re: any ACCPAC people, on a 2003 Server x64...

            two more things to try
            1) clear the local bitmap cache, make sure you are not connected.
            Code:
            %Userprofile%\Local Settings\Application Data\Microsoft\Terminal Server Client\cache
            2) Clear temp files %temp%
            "...if I turn out to be particularly clear, you've probably misunderstood what I've said” - Alan Greenspan

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            • #7
              Re: any ACCPAC people, on a 2003 Server x64...

              Originally posted by knowIT View Post
              we didnt upgrade the video card bacause of TS, we just thought the old card and drivers werent rendering the video properly, and causing the text to do funky things...it was a shot in the dark..
              The video in an RDP session is not rendered by the remote system, it's rendered by the client system.


              Tom
              For my own and your protection, I do not provide support by private message under any circumstances. All such messages will be deleted and ignored.

              Anything you say will be misquoted and used against you

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              • #8
                Re: any ACCPAC people, on a 2003 Server x64...

                thank you both, ill try them.
                it makes sense that the video is rendered on the client side, as its specific to the pc's on the network, regardless of who logs in.
                i'll let you all know the results.

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