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Windows 2003 server hangs after reboot

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  • Windows 2003 server hangs after reboot

    Hi All,

    We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL Server 2000, in which we always experience issues. The issue is that Windows Server 2003 hangs after every reboot. Sometimes, it has also bluescreened and has created a memory dump. First time, when it bluescreened, the memory dump points to cpqteam.sys and the second time it pointed to afd.sys. On speaking to HP, they asked us to update the Proliant support pack and NCU, but that didn't helped for a longer period. The Server will come to normal after 8 successive reboots. The server also throws the event viewer with the following log such as Browser error, during hang.

    Troubleshooting done by us so far:

    1) Network teaming uninstalled and re-installed
    2) Network card drivers uninstalled and re-installed from device manager.
    3) HP PSP and NCU updated to new version
    4) HP has replaced the motherboard too , but of no use.

    Hence, I am posting my issue to all fellow members and kindly request them to share their thoughts, If anyone would have experienced similar issue in the past.

    NOTE: we have the DNS and WINS Settings pointing to correct DNS and WINS Servers.


  • #2
    Re: Windows 2003 server hangs after reboot

    What model is the server? G2 or G5? What CPU? How much memory? And what version of 2003 are you running?
    Last PSP for it is 8.10 . Is this what you have installed?
    Have you tried to use only one card, and not both (in teaming mode)?
    Do you have iLO connected? Log in to it and check Server Status, Integrated Management Log and Server and iLO Diagnostics. See if you have something relevant there.
    If your server is still in warranty, don't let HP breathe until they solve your problem.

    Sorin Solomon

    In order to succeed, your desire for success should be greater than your fear of failure.


    • #3
      Re: Windows 2003 server hangs after reboot

      Thanks for your quick reply.
      The HP Model is HP Proliant DL385 G2, CPU 2.4Ghz AMD Opteron Processor, 4 GB RAM, Windows Server 2003 standard edition R2 SP2.

      Yes, we do have the latest PSP 8.10 installed.

      I didn't tried connecting with one NIC. Let me try and will keep you posted.

      I will let you all know and keep posted regarding the issue. Thanks again for getting back very quickly.
      Last edited by ram_ccnahelp; 26th August 2008, 19:01.


      • #4
        Re: Windows 2003 server hangs after reboot

        Firmware? G2 are way outdated. Download the HP Firmware CD and let it do its thing.


        • #5
          Re: Windows 2003 server hangs after reboot

          Solution for the above issue. Servers kept under observation. Will udpate you about the status.

          HP Proliant DL385 G2 servers intermittently goes out off the network and hangs at applying personal settings

          Issue: HP Proliant DL385 G2 servers intermittently goes out off the network and hangs
          at applying personal settings.


          1: NIC card & teaming driver.

          2: The TCP/IP Offload-enabled network adapter may consume lots of nonpaged pool memory. This may cause other problems in the operating system.

          3: In some cases, the TCP/IP Offload-enabled network adapter may request large blocks of contiguous memory. This makes the computer stop responding when it tries to free the memory.


          1) Uninstall the NIC cards from device manager and re-install it again.
          2) Update the NIC card driver, NCU, Teaming driver and ILO.
          3) Dis-solve teaming and reteam the NIC.
          4) If nothing works, enable the server with single NIC.

          Solution: Try the solution one by one. If solution 1 fixes the issue, do not try the other solutions.

          Solution 1: Upgrade the tcpip and netbt drivers for Windows 2003 SP2 to their latest revision available in the following rollup package:

          A Scalable Networking Pack (SNP) hotfix rollup package is available for Windows Server 2003 -

          Solution 2: Disable the TCP Chimney offload feature from the following link:

          Along with this get network card driver and firmware updated to latest as mentioned in following HP site:-
 &prodTypeId=15351&prodSeriesId=3219233&swLang=8&ta skId=135&swEnvOID=1005#12212

          Solution 3:
          After you install Windows Server 2003 Service Pack 2 (SP2) or Windows Server 2003 Scalable Networking Pack (SNP) on a computer that has a TCP/IP Offload-enabled network adapter, you may experience many network-related problems.
          The following issues may occur when Windows Server 2003 SNP is turned on:
          a.You experience intermittent RPC communications failures.
          b. The server stops responding.
          c. The server runs low on nonpaged pool memory
          This update turns off default SNP features.