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  • IIS console left pane is suddenly empty

    Hi,
    I have 2 apps on server 2003 R2 that have a http management console on local host.
    Today I found that they are not accessible. Browser brings "page is not available".
    I applied all new patches restarted the machine.
    Checked IIS.
    The left pane of IIS console is EMPTY.
    Right-click gives nothing.
    What is that? How to recover my websites?

    Thanks,
    Michael.
    "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

  • #2
    Re: IIS console left pane is suddenly empty

    Has the service started? Event log would be a good place to start.
    cheers
    Andy

    Please read this before you post:


    Quis custodiet ipsos custodes?

    Comment


    • #3
      Re: IIS console left pane is suddenly empty

      Andy,
      I cannot start IISADMIN service.
      See attach with print screen.
      On MS Technet I found:

      "The IISADMIN service is not available, so virtual roots cannot be indexed.

      Source Event Log Event ID Event Type
      Ci
      Application
      4147
      Error


      Explanation:

      This event record indicates that Internet Information Services (IIS) is not running.

      User Action:

      Start the Internet Information Services (IIS) Administration service (or figure out why it is not starting). "

      I like the last suggestion
      ----------------------------------------------
      Also I found on a tech blog:

      ---IIS Manager Will Not Load Server Node on MOSS Server

      I see this problem fairly often... You visit the IIS Manager and the left pane is empty, it was unable to connect to localhost. Further attempts to connect from another machine to configure IIS will also fail.

      It appears to be caused by some problem/leak/bug in some of the SharePoint windows services.

      A restart of the search and timer services (sometimes I follow with an iisreset) always seems to fix the problem.----

      What is search and timer services (windows time?)
      I checked IIS admin service. The services that this one is depend on are automatically started.

      tried iisreset:
      C:\Documents and Settings\Administrator>iisreset

      Attempting stop...
      Internet services successfully stopped
      Attempting start...
      Restart attempt failed.
      IIS Admin Service or a service dependent on IIS Admin is not active. It most li
      kely failed to start, which may mean that it's disabled.

      C:\Documents and Settings\Administrator>

      Other ideas?

      Thanks.
      Attached Files
      "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

      Comment


      • #4
        Re: IIS console left pane is suddenly empty

        Hmmm weird.
        Can you check if the system account have full control on the Inetpub\adminscripts?
        Can you start the other services (eq www, ftp etc) ?
        Marcel
        Technical Consultant
        Netherlands
        http://www.phetios.com
        http://blog.nessus.nl

        MCITP(EA, SA), MCSA/E 2003:Security, CCNA, SNAF, DCUCI, CCSA/E/E+ (R60), VCP4/5, NCDA, NCIE - SAN, NCIE - BR, EMCPE
        "No matter how secure, there is always the human factor."

        "Enjoy life today, tomorrow may never come."
        "If you're going through hell, keep going. ~Winston Churchill"

        Comment


        • #5
          Re: IIS console left pane is suddenly empty

          See the attached file.

          What to do What to do?
          Attached Files
          "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

          Comment


          • #6
            Re: IIS console left pane is suddenly empty

            And the other services?
            Marcel
            Technical Consultant
            Netherlands
            http://www.phetios.com
            http://blog.nessus.nl

            MCITP(EA, SA), MCSA/E 2003:Security, CCNA, SNAF, DCUCI, CCSA/E/E+ (R60), VCP4/5, NCDA, NCIE - SAN, NCIE - BR, EMCPE
            "No matter how secure, there is always the human factor."

            "Enjoy life today, tomorrow may never come."
            "If you're going through hell, keep going. ~Winston Churchill"

            Comment


            • #7
              Re: IIS console left pane is suddenly empty

              sorry...

              ftp server was not installed
              World Wide Web Publishing couldn't be start

              HTTPS cannot be started
              RPC is OK
              Security Accounts Manager OK

              Both shown started but when open the service Start Stop buttons are greyed out.
              What's next?
              Attached Files
              "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

              Comment


              • #8
                Re: IIS console left pane is suddenly empty

                Is there a possibility to reinstall IIS?
                Marcel
                Technical Consultant
                Netherlands
                http://www.phetios.com
                http://blog.nessus.nl

                MCITP(EA, SA), MCSA/E 2003:Security, CCNA, SNAF, DCUCI, CCSA/E/E+ (R60), VCP4/5, NCDA, NCIE - SAN, NCIE - BR, EMCPE
                "No matter how secure, there is always the human factor."

                "Enjoy life today, tomorrow may never come."
                "If you're going through hell, keep going. ~Winston Churchill"

                Comment


                • #9
                  Re: IIS console left pane is suddenly empty

                  Dear Michael

                  The error seems to be related to Metabase or Machine key corruption...We might try a few steps...First we need to check if the Machine key under
                  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography \MachineGuid ..It should be the same under C:\Documents and Settings\All Users\Application
                  Data\Microsoft\Crypto\RSA\MachineKeys...
                  The machine key wud start with c2319c42033a5ca7f44e731bfd3fa2b5_ and the numeral after underscore should be the machine GUID under registry..

                  Make sure permissions are ok...admin and system have full control...

                  If all is ok then surely its the metabase.xml

                  Incase ur using shadow copy on ur root drive we may try and restore a copy of metabase.xml that has ur complete iis...Need to check the size and date of the backed up file and compare it with the actual one in C:\Windows\System 32\inetsrv\metabase.xml..If shadow copy is not available then try some external backup if possible...

                  We may also check the folder C:\Windows\System 32 \Metaback...this should have an automatic backup of metabase.xml.U need to check size and date before replacing the actual metabase.xml file..Also check History which stores the metaschema and metabase..You need to check the date and size again before replacing the file...

                  Please backup ur actual file before replacement...


                  Regards

                  Fazal
                  Fazal Zaidi
                  MCITP-Windows 2008,Exchange 2010,MCTS-Exchange 2007,2010,Lync 2010,MCSE-2000,2003,MCSA-2003,2008,2012,MCP,MCSE -Messaging 2013,ITIL

                  Comment


                  • #10
                    Re: IIS console left pane is suddenly empty

                    Thanks for the answers.
                    I am going to this site once a week (Thursday).
                    I will try to check all suggested steps remotely.
                    The server is master DC and running MS Virtual server 2005
                    (don't ask why, it was made 2 years ago and Trend Micro Console. Those two apps using IIS.
                    Virtual machines running OK.
                    Sure the problem should be fixed.
                    I have system state backups and possibly partition C: full backup.

                    BTW,
                    in case IIS will be reinstalled will it wipe out previous sites?


                    Thanks again.
                    Michael.
                    "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

                    Comment


                    • #11
                      Re: IIS console left pane is suddenly empty

                      IF you have a Metadata backup, you really should try that first.
                      I'm also quite positive that this will fix the error, however I'm not sure if you have created this backup.
                      However, IIS makes per default backups somewhere in the Windows folder. I believe from memory it's in the IIShelp folder.
                      With the IISback.vbs script you can restore the metadata.
                      Marcel
                      Technical Consultant
                      Netherlands
                      http://www.phetios.com
                      http://blog.nessus.nl

                      MCITP(EA, SA), MCSA/E 2003:Security, CCNA, SNAF, DCUCI, CCSA/E/E+ (R60), VCP4/5, NCDA, NCIE - SAN, NCIE - BR, EMCPE
                      "No matter how secure, there is always the human factor."

                      "Enjoy life today, tomorrow may never come."
                      "If you're going through hell, keep going. ~Winston Churchill"

                      Comment


                      • #12
                        Re: IIS console left pane is suddenly empty

                        to Fazal.
                        from your suggestion:
                        ----First we need to check if the Machine key under
                        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography \MachineGuid ..It should be the same under C:\Documents and Settings\All Users\Application
                        Data\Microsoft\Crypto\RSA\MachineKeys...
                        The machine key wud start with c2319c42033a5ca7f44e731bfd3fa2b5_ and the numeral after underscore should be the machine GUID under registry..--------

                        There is no subkey \MachineGuid in
                        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography

                        PLEASE precise the key and the importance of it's existance.

                        In c:\Doc set\..... there is the exact file that you asked to check.
                        Until your answer I will not touch the Metadata....

                        Thanks to all for help...

                        Michael.
                        "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

                        Comment


                        • #13
                          Re: IIS console left pane is suddenly empty

                          Once u go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography
                          With Cryptography highlighted,u need to check Machine Guid on the right hand side.Double clicking the machine Guid gives u a value...

                          Now this value would be after the under score starting with c2319c42033a5ca7f44e731bfd3fa2b5_ under C:\Documents and Settings\All Users\Application
                          Data\Microsoft\Crypto\RSA\MachineKeys...

                          The machine keys are responsible for different services under Windows O.S..Incase the key is missing,we just need to restore it.The specific key in question wholly responsible for IIS admin service.

                          Regards

                          Fazal
                          Fazal Zaidi
                          MCITP-Windows 2008,Exchange 2010,MCTS-Exchange 2007,2010,Lync 2010,MCSE-2000,2003,MCSA-2003,2008,2012,MCP,MCSE -Messaging 2013,ITIL

                          Comment


                          • #14
                            Re: IIS console left pane is suddenly empty

                            I will check it again tomorrow morning.
                            Bad news is that metadat file is 72KB
                            For some reason there is no resent backup of it.
                            I found one Initial backup that is dated 2006 and is 300KB
                            I guess that metadata is corrupted.
                            The most strange think that in backup of C: partition from May 1 2008 there is no metadat.xml at all in the location where it is now on
                            the server.
                            Strange... I have couple of other scenarios.
                            IIS is needed for managing Virtual machines (Microsoft Virtual Server)
                            I will try to access them with remote client. And if it will work I can reinstall IIS.

                            Please provide the best way to that in my situation.

                            Thx.
                            Michael.
                            "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

                            Comment


                            • #15
                              Re: IIS console left pane is suddenly empty

                              Fazal,
                              machine GUID is fine (registry # adn Doc.Set after under score).
                              I can access Virtual machines without IIS.
                              But I would like to recover it. From previous post you can see
                              a problem with metadata files.
                              Probably I have to restore initial Metadata file at leas it may bring IIS back and I will have to reinstall the app that requires IIS. I will try to check other tapes (I can go 12 weeks back).
                              Please provide the best way for IIS reinstallation.
                              Should I just remove it from components and add again.

                              What could be the cause of this problem.

                              Thanks to all.
                              Michael.
                              "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

                              Comment

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