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  • The backup operation that started at "" has failed with following error code '2155347

    Any backup that includes system state is failing. We are using Backup Exec 2012 but during troubleshooting are now just trying to backup the system state using Windows Server Backup and consistently get this error. I also get the error running from CLI but there are no logs created. Windows SBS 2011 SP1 64 bit 24GB RAM. Currently backing up to a data partition but originally using an RD1000 (which was replaced during troubleshooting). vssadmin list writers does include the system writer with no errors and it is stable.

    Here is the error from the Windows Server Backup event log:
    Log Name: Microsoft-Windows-Backup
    Source: Microsoft-Windows-Backup
    Date: 9/6/2013 9:57:20 AM
    Event ID: 5
    Task Category: None
    Level: Error
    Keywords:
    User: SYSTEM
    Computer: SERVER.company.local
    Description:
    The backup operation that started at '‎2013‎-‎09‎-‎06T13:56:26.437884800Z' has failed with following error code '2155347997'. Please review the event details for

    a solution, and then rerun the backup operation once the issue is resolved.
    Event Xml:
    <Event xmlns="http ://schemas.microsoft .com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
    <EventID>5</EventID>
    <Version>2</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2013-09-06T13:57:20.803884800Z" />
    <EventRecordID>25</EventRecordID>
    <Correlation />
    <Execution ProcessID="18708" ThreadID="24908" />
    <Channel>Microsoft-Windows-Backup</Channel>
    <Computer>SERVER.company.local</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BackupTemplateID">{74B6F48B-89B0-46F4-9BC8-CF48FFC24934}</Data>
    <Data Name="HRESULT">2155347997</Data>
    <Data Name="BackupState">12</Data>
    <Data Name="BackupTarget">F:</Data>
    <Data Name="NumOfVolumes">2</Data>
    <Data Name="BackupTime">2013-09-06T13:56:26.437884800Z</Data>
    <Data Name="HRESULT2">2155347997</Data>
    <Data Name="VolumesInfo">&lt;VolumeInfo&gt;&lt;VolumeInf oItem Name="System Reserved" OriginalAccessPath="" State="15" HResult="-2139619228"

    DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="0" HasFiles="0" HasSystemState="1" IsCompacted="0" IsPruned="0"

    IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="550" BackupTypeDetermined="0"

    SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /&gt;&lt;VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="15" HResult="-2139619228" DetailedHResult="0"

    PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="0" HasFiles="0" HasSystemState="1" IsCompacted="0" IsPruned="0" IsRecreateVhd="0"

    FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="1572" BackupTypeDetermined="0" SSBTotalNoOfFiles="0"

    SSBTotalSizeOnDisk="0" /&gt;&lt;/VolumeInfo&gt;</Data>
    <Data Name="DetailedHRESULT">2155348226</Data>
    <Data Name="SourceSnapStartTime">2013-09-06T13:56:26.422284800Z</Data>
    <Data Name="SourceSnapEndTime">2013-09-06T13:56:49.479084800Z</Data>
    <Data Name="PrepareBackupStartTime">&lt;TimesList&gt;&lt ;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z"

    /&gt;&lt;/TimesList&gt;</Data>
    <Data Name="PrepareBackupEndTime">&lt;TimesList&gt;&lt;T ime Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z"

    /&gt;&lt;/TimesList&gt;</Data>
    <Data Name="BackupWriteStartTime">&lt;TimesList&gt;&lt;T ime Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z"

    /&gt;&lt;/TimesList&gt;</Data>
    <Data Name="BackupWriteEndTime">&lt;TimesList&gt;&lt;Tim e Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z"

    /&gt;&lt;/TimesList&gt;</Data>
    <Data Name="TargetSnapStartTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="TargetSnapEndTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="DVDFormatStartTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
    <Data Name="DVDFormatEndTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
    <Data Name="MediaVerifyStartTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
    <Data Name="MediaVerifyEndTime">&lt;TimesList&gt;&lt;/TimesList&gt;</Data>
    <Data Name="BackupPreviousState">3</Data>
    <Data Name="ComponentStatus">&lt;ComponentStatus&gt;&lt; ComponentStatusItem Name="3e83e12a-3cdc-4f4d-91f3-758b51060cf8" LogicalPath="Microsoft Exchange

    Server\Microsoft Information Store\SERVER" AppId="Exchange" WriterId="{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}" ConsistencyCheckResult="0"

    ConsistencyCheckResultDetailed="0"/&gt;&lt;ComponentStatusItem Name="f1a79fc8-9dff-4a67-b1db-8785dbc830ba" LogicalPath="Microsoft Exchange Server\Microsoft

    Information Store\SERVER" AppId="Exchange" WriterId="{76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}" ConsistencyCheckResult="0"

    ConsistencyCheckResultDetailed="0"/&gt;&lt;/ComponentStatus&gt;</Data>
    <Data Name="SSBEnumerateStartTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SSBEnumerateEndTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SSBVhdCreationStartTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SSBVhdCreationEndTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SSBBackupStartTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SSBBackupEndTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SystemStateBackup">&lt;SystemState IsPresent="1" HResult="-2139619299" DetailedHResult="-2139619070" /&gt;</Data>
    <Data Name="BMR">false</Data>
    <Data Name="VssFullBackup">true</Data>
    <Data Name="UserInputBMR">false</Data>
    <Data Name="UserInputSSB">true</Data>
    <Data Name="BackupSuccessLogPath">
    </Data>
    <Data Name="BackupFailureLogPath">
    </Data>
    <Data Name="EnumerateBackupStartTime">&lt;TimesList&gt;& lt;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z"

    /&gt;&lt;/TimesList&gt;</Data>
    <Data Name="EnumerateBackupEndTime">&lt;TimesList&gt;&lt ;Time Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z"

    /&gt;&lt;/TimesList&gt;</Data>
    <Data Name="PruneBackupStartTime">&lt;TimesList&gt;&lt;T ime Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z"

    /&gt;&lt;/TimesList&gt;</Data>
    <Data Name="PruneBackupEndTime">&lt;TimesList&gt;&lt;Tim e Time="1601-01-01T00:00:00.000Z" /&gt;&lt;Time Time="1601-01-01T00:00:00.000Z"

    /&gt;&lt;/TimesList&gt;</Data>
    </EventData>
    </Event>

    Please let me know if you need any more information. Thanks in advance.

  • #2
    Re: The backup operation that started at &quot;&quot; has failed with following error code '215

    What user account are you running the backup as within backup exec 2012? Also have you set the backupexec services to run as the main domain administrator?

    as per

    Due to security implementations in Microsoft Small Business Server, the service account must be " DomainName\Administrator " account.

    found here

    http://www.symantec.com/business/sup...t&id=TECH36718

    Comment


    • #3
      Re: The backup operation that started at &quot;&quot; has failed with following error code '215

      Yeah I am using the Domain Admin account for BE. But this also happens using Windows Server Backup so it doesn't seem to be an issue with BE. Something with VSS I'm almost positive. Just not positive what exactly is causing it.

      Thanks for the response.

      Comment


      • #4
        Re: The backup operation that started at &quot;&quot; has failed with following error code '215

        Hello, just saw this post and was wondering if this was still an issue? also Event ID 5. errors usually indicates SCSI parity errors. This error can be caused by a faulty SCSI card or a faulty SCSI termination.

        Comment


        • #5
          Re: The backup operation that started at &quot;&quot; has failed with following error code '215

          Yes, it still is an issue. The Event ID 5 is odd, I didn't even notice that when I posted this. It's usually 517. Here's what I have on that.



          Log Name: Application
          Source: Microsoft-Windows-Backup
          Date: 10/3/2013 4:14:05 PM
          Event ID: 517
          Task Category: None
          Level: Error
          Keywords:
          User: SYSTEM
          Computer: SERVER.domain.local
          Description:
          The backup operation that started at '‎2013‎-‎10‎-‎03T20:13:08.325069900Z' has failed with following error code '2155347997' (The operation ended before completion.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
          Event Xml:
          <Event xmlns="http-schemas.microsoft.com/win/2004/08/events/event">
          <System>
          <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
          <EventID>517</EventID>
          <Version>0</Version>
          <Level>2</Level>
          <Task>0</Task>
          <Opcode>0</Opcode>
          <Keywords>0x8000000000000000</Keywords>
          <TimeCreated SystemTime="2013-10-03T20:14:05.483103500Z" />
          <EventRecordID>362339</EventRecordID>
          <Correlation />
          <Execution ProcessID="37372" ThreadID="30408" />
          <Channel>Application</Channel>
          <Computer>UWSERVER.unitedway.local</Computer>
          <Security UserID="S-1-5-18" />
          </System>
          <EventData>
          <Data Name="BackupTime">2013-10-03T20:13:08.325069900Z</Data>
          <Data Name="ErrorCode">2155347997</Data>
          <Data Name="ErrorMessage">%%2155347997</Data>
          </EventData>
          </Event>

          There are also numerous VSS Event 8320s. I've followed every article I could find and none of the fixes take care of the issue.



          Originally posted by lmosla View Post
          Hello, just saw this post and was wondering if this was still an issue? also Event ID 5. errors usually indicates SCSI parity errors. This error can be caused by a faulty SCSI card or a faulty SCSI termination.

          Comment


          • #6
            Re: The backup operation that started at &quot;&quot; has failed with following error code '215

            At this point I recommend contacting Microsoft since this also occurs in other backups besides Backup Exec.

            Comment


            • #7
              Re: The backup operation that started at &quot;&quot; has failed with following error code '215

              Thanks. Do you know of any way to start a support case without using a credit card for a pay per incident support case? I can't seem to find any. I guess if I absolutely have to I may be able to get a card from my boss. Just curious.
              Thanks,
              Chris

              Comment


              • #8
                Re: The backup operation that started at &quot;&quot; has failed with following error code '215

                Why are people so reticent to call for support and even more reticent to pay for it?

                These are backups, so presumably they're important. Presumably the loss of this machine without the ability to restore it would have a negative impact on the business, right?

                If so, then open a support case and pay the money.

                Comment


                • #9
                  Re: The backup operation that started at &quot;&quot; has failed with following error code '215

                  While I appreciate the response my question was is there an alternative. I will attempt to get authorization to open a support case if need be but how does it hurt to see if there's another option that I'm not aware of? Also this is for a customer of ours. They are a non profit with a very tight budget. The sat is all being backed up with no problem, it's just the system state. I understand the implications of not having a good backup. Sometimes we just don't have the authority to spend other people's money and need to exhaust all options before crossing that bridge. I've been in Windows networking and servers for over 10 years and have never come across an issue that required paying Microsoft for support so it's definitely the last option.

                  Comment


                  • #10
                    Re: The backup operation that started at &quot;&quot; has failed with following error code '215

                    If you hold a TechNet subscription or partner status, you may get a couple of free support incidents.
                    Tom Jones
                    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
                    PhD, MSc, FIAP, MIITT
                    IT Trainer / Consultant
                    Ossian Ltd
                    Scotland

                    ** Remember to give credit where credit is due and leave reputation points where appropriate **

                    Comment


                    • #11
                      Re: The backup operation that started at &quot;&quot; has failed with following error code '215

                      I understand and I certainly didn't mean any offense, so hopefully none was taken.

                      I just get discouraged when I see organizations treat their IT assets like a red headed step child. If your customer had an electrical problem that was creating a potential hazard they wouldn't hesitate to pay an electrician to fix it, so why treat their IT assets any differently. Lack of a good, recoverable backup is putting their IT assets at risk.

                      Comment


                      • #12
                        Re: The backup operation that started at &quot;&quot; has failed with following error code '215

                        I feel you. And I've dealt with it my entire career. I just notice that my last message had a typo. The data is being backed up not he "sat". But yeah I'll bring up the support option to the powers that be and go from there.

                        Comment

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