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Outlook won't send emails that OWA and ActiveSync will.

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  • Outlook won't send emails that OWA and ActiveSync will.

    I recovered from some hard down times (thanks WindowsServerBackup) but I had to repair my Exchange Databases quite a few times and it seems that somehow I am now not able to send emails from a connected client in Outlook to MS Exchange the error I get is an undeliverable message as follows:

    Your message did not reach some or all of the intended recipients.

    Subject: test
    Sent: 2/20/2012 10:48 AM

    The following recipient(s) cannot be reached:

    '******@gmail.com' on 2/20/2012 10:48 AM
    This message could not be sent. Try sending the message again later, or contact your network administrator. Error is [0x8004010f-00000000-00000000].


    OWA will send messages and ActiveSync Devices seem to work as well.

    SBS2008
    Exc2007

    This worked before the recovery.

    ...and of course I am getting phone calls like crazy.

    Thanks for any help you can be

  • #2
    Re: Outlook won't send emails that OWA and ActiveSync will.

    My first thought was "rebuild outlook profile on local machine"
    this was followed by about 8 seconds of google
    which found this
    http://support.microsoft.com/kb/2659085
    which, despite saying it's for outlook 2010, says similar - rebuild cache, resetup profile
    Please do show your appreciation to those who assist you by leaving Rep Point https://www.petri.com/forums/core/im.../icon_beer.gif

    Comment


    • #3
      Re: Outlook won't send emails that OWA and ActiveSync will.

      Originally posted by tehcamel View Post
      My first thought was "rebuild outlook profile on local machine"
      this was followed by about 8 seconds of google
      which found this

      which, despite saying it's for outlook 2010, says similar - rebuild cache, resetup profile
      I tried this and even set up a new Exchange acct and then created a profile for the new Exchange acct. returned with the same error.

      Thanks for the reply I hope more smart minds will help me think of things I have not been able to.

      Comment


      • #4
        Re: Outlook won't send emails that OWA and ActiveSync will.

        Wow. You're welcome.

        Obviously, a "more smart mind" would already know the things you've tried (despite the glaring lack of things of details in your post)

        I apologise that my mind is not smart enough to know what you've already tried.

        Best of luck trying to resolve your issue.
        Please do show your appreciation to those who assist you by leaving Rep Point https://www.petri.com/forums/core/im.../icon_beer.gif

        Comment


        • #5
          Re: Outlook won't send emails that OWA and ActiveSync will.

          Sincerest Apologies. @ tehcamel .

          My intent was to include you in "Great Minds" not exclude you.

          Comment


          • #6
            Re: Outlook won't send emails that OWA and ActiveSync will.

            It seems that I am getting an error on the Server side that looks something like this.


            System

            - Provider

            [ Name] MSExchangeIS Mailbox Store

            - EventID 9774

            [ Qualifiers] 49158

            Level 2

            Task 6

            Keywords 0x80000000000000

            - TimeCreated

            [ SystemTime] 2012-02-20T18:15:28.000Z

            EventRecordID 4703736

            Channel Application

            Computer ****.**.local

            Security


            And - Or
            System

            - Provider

            [ Name] MSExchangeIS Mailbox Store

            - EventID 1025

            [ Qualifiers] 32774

            Level 3

            Task 6

            Keywords 0x80000000000000

            - TimeCreated

            [ SystemTime] 2012-02-20T18:55:43.000Z

            EventRecordID 4704208

            Channel Application

            Computer ***.**.local

            Security


            - EventData

            EcGenerateNDR:
            0x8004010f
            First Storage Group\Mailbox Database

            Comment


            • #7
              Re: Outlook won't send emails that OWA and ActiveSync will.

              have you checked your exchange routing group? was it configured correctly?

              also, try to run Exchange best practice analyzer, which might giev you more information.

              Comment


              • #8
                Re: Outlook won't send emails that OWA and ActiveSync will.

                Can you confirm that a message to the same gmail address will:
                Go correctly from OWA
                Go correctly from ActiveSync
                NOT go from Outlook?

                Also please tell us:
                Which version of Outlook
                Which version of SBS (and Exchange SP)
                Tom Jones
                MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
                PhD, MSc, FIAP, MIITT
                IT Trainer / Consultant
                Ossian Ltd
                Scotland

                ** Remember to give credit where credit is due and leave reputation points where appropriate **

                Comment


                • #9
                  Re: Outlook won't send emails that OWA and ActiveSync will.

                  Did you copy/migrate the autocomplete file from the old profile? I've seen that cause these types of issues in Outlook.
                  BSc, MCSA: Server 2008, MCSE, MCSA: Messaging, MCTS
                  sigpic
                  Cruachan's Blog

                  Comment


                  • #10
                    Re: Outlook won't send emails that OWA and ActiveSync will.

                    @cruachan

                    I did nothing with The AutoComplete File from any old profile (.nk2 file)

                    @ Ossian

                    I have sent an email to multiple addresses from that Exch acct including the one referenced via:

                    OWA : [ Success]
                    ActiveSync iPad: [Success]
                    ActiveSync Android: [Success]
                    Outlook ?MAPI? : [Failure with immediate reported responses]

                    tried on Outlook2007 but normally running Outlook2010
                    Exchange2007 SP1 and SBS2008

                    @ dnleong

                    I no nothing about the routing group (this sounds promising so I will begin googling this but if you have any suggestions to shorten my search plz do)

                    Best Practices Analyzer comes back with just a few warnings about users being in the wrong group etc but no "red"

                    Comment


                    • #11
                      Re: Outlook won't send emails that OWA and ActiveSync will.

                      have you checked on the server,
                      1. the public folder is running
                      2. any OAL generator error on log?
                      3. update offline address book

                      Comment


                      • #12
                        Re: Outlook won't send emails that OWA and ActiveSync will.

                        Originally posted by dnleong View Post
                        have you checked on the server,
                        1. the public folder is running
                        Running and doing fine
                        2. any OAL generator error on log?
                        OAL... (pauses While I decode Acronym) Ahh OffLine Address List.. is not really used but I need to probably rebuild it
                        3. update offline address book
                        Is this different than #2?

                        Comment


                        • #13
                          Re: Outlook won't send emails that OWA and ActiveSync will.

                          any other error from the log?
                          u mentioned the system restore from backup, is the active directory healthy?
                          run the command: dcdiag /c

                          Comment


                          • #14
                            Re: Outlook won't send emails that OWA and ActiveSync will.

                            There are no log entries for the OAL that I can find.

                            Comment


                            • #15
                              Re: Outlook won't send emails that OWA and ActiveSync will.

                              Can you find event 623 reported in the application log?

                              Comment

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