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SBS 2011 hanging at Welcome screen

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  • SBS 2011 hanging at Welcome screen

    Having an issue with a clients SBS 2011 server. Appears to run fine, unless you try to log in. After you enter the password and hit enter, the server hangs at the Welcome screen. At this point all resources on the server are also unavailable. This happens with any Admin account in either RDP or Console, I can log in via Safe mode. Event logs are not showing any real errors at the time of login. Any help would be appreciated. Have an old 2003 box that I added AD so I could access the Users & Computers section of AD so I could create a new user as I thought the Admin profile was corrupt. That was not the case though.

  • #2
    Re: SBS 2011 hanging at Welcome screen

    Sounds like network configuration.
    If you pull the network cable out of the back, does that help?

    How long have you left it when it hangs?
    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
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    • #3
      Re: SBS 2011 hanging at Welcome screen

      Probably a few minutes. Thanks, I will give it a try, However, If I don't log into the server, all resources are available and it's business as usual. This only happens when I login. Then it locks on the welcome screen, no matter which user administrative user profile I log in with. Same with an RDP session to that server. This is a client so I'm not there very often.

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      • #4
        Re: SBS 2011 hanging at Welcome screen

        If you have only waited a few minutes before declaring that it isn't working, then you probably haven't waited long enough. I have seen badly configured systems take thirty minutes or more to login. You just need to be patient. Once you have logged in then you can see if you can find the cause.

        If you have a Windows 7 machine on the network and can login as Administrator, try taking a look at the server's event viewer and see if something is logged. It could be that the server is waiting for something and you just need to allow the timeout to occur.

        Simon.
        --
        Simon Butler
        Exchange MVP

        Blog: http://blog.sembee.co.uk/
        More Exchange Content: http://exchange.sembee.info/
        Exchange Resources List: http://exbpa.com/
        In the UK? Hire me: http://www.sembee.co.uk/

        Sembee is a registered trademark, used here with permission.

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        • #5
          Re: SBS 2011 hanging at Welcome screen

          That's part of the problem. As soon as you log in the server more or less goes offline. No access to the server, DHCP is dead, DNS is dead and the screen just says welcome. It was running like a champ when it was installed in July. I'll remove the NIC cable the next time I get over there. I might also pull off any updates I can while in safe mode. Who knows, maybe it didn't install an update correctly. I've looked at the logs from a 2003 server on the network, nothing error-wise as long as you don't log in. When you log in, nothing either though after you wait and do a manual reboot. Worse case, there's only about 15 users/machines in the domain, I may end up blowing the system partition and rebuilding the whole thing. I hate to have to do it, but it is what it is. All the shared data is on a second partition so other than redoing rights, won't kill me.

          Thanks for the ideas.

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          • #6
            Re: SBS 2011 hanging at Welcome screen

            I haven't seen anything like that on a system before. For a small number of users, if you can get the data off, then a rebuild will be the best option. A manual reboot will not be doing the server much good.

            I would suggest Microsoft support, as that could save you a lot of time and may well be cheaper in the long run. However it is one of those problems that needs someone in front of to fix, and that will cost more than the regular support call.

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment

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