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  • Outlook keeps asking for password

    Hi, I have recently setup an SBS 2008 server and purchased a multi certificate from godaddy, installed it on the server.

    The issue is that now after configuring outlook anywhere each time the users open outlook it asks for username and password - which doesnt matter if you save it or not as it asks again each time it is opened.

    What can i do to stop this from happening - the users are complaining that they dont like having to login each time they need to use outlook.

  • #2
    Re: Outlook keeps asking for password

    You can't, this behaviour is by design in Outlook Anywhere. Outlook over MAPI uses Integrated Windows Authentication so uses the credentials of the logged on user, Outlook Anywhere only supports NTLM or Basic Authentication.
    BSc, MCSA: Server 2008, MCSE, MCSA: Messaging, MCTS
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    • #3
      Re: Outlook keeps asking for password

      So are you saying that every installation of SBS 2008 with Outlook Anywhere will always require that users enter there credentials when starting outlook? (not that i am disputing that, i just need to know to avoid having to scour the net to find out that this is how it is meant to be).

      Thanks

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      • #4
        Re: Outlook keeps asking for password

        What version of Office/Outlook do you have. I use 2010 and there is an option to save the password (surprisingly).
        1 1 was a racehorse.
        2 2 was 1 2.
        1 1 1 1 race 1 day,
        2 2 1 1 2

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        • #5
          Re: Outlook keeps asking for password

          are the computers joined tol the domain ?
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          • #6
            Re: Outlook keeps asking for password

            yes, the computers are joined to the domain and everything works great. this is the first server install that i have done that has utilized outlook anywhere, all others were using vpn previously.

            i have tried setting it to save the password but it doesnt make any difference, any computer that connects externally via outlook anywhere will ask for the password whenever outlook is opened - internal users who do not use outlook anywhere never get prompted for the password.

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            • #7
              Re: Outlook keeps asking for password

              Go to the user accounts in control panel, look for Manage Your credentials, or similar wording for XP.
              Add a new entry for *.yourexternaldomain.com

              If the computer is not joined in the domain you may have to add the user ID as domain\user

              Cleanout all older saved password that are no longer in use.
              "...if I turn out to be particularly clear, you've probably misunderstood what I've said” - Alan Greenspan

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              • #8
                Re: Outlook keeps asking for password

                Originally posted by biggles77 View Post
                What version of Office/Outlook do you have. I use 2010 and there is an option to save the password (surprisingly).
                Gee, I have an invisible post.
                1 1 was a racehorse.
                2 2 was 1 2.
                1 1 1 1 race 1 day,
                2 2 1 1 2

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                • #9
                  Re: Outlook keeps asking for password

                  If the machines are members of the domain, then change the Outlook Anywhere setting to use NTLM instead of Basic. There will not be a prompt then.

                  However for clients not on the domain, they will still get prompts.

                  Simon.
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                  Simon Butler
                  Exchange MVP

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                  • #10
                    Re: Outlook keeps asking for password

                    Try installing the latest exchange rollup.

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