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Windows Update fails - [Error number: 0x80071B6E]

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  • Windows Update fails - [Error number: 0x80071B6E]

    Im having trouble with a customers SBS 2003 Server. Im unable to run Windows Update, resulting in Error Number: 0x80071B6E when I select Express or Custom scan in Windows Update or MS Update.

    Ive reapplied SP2 manually and updated the WUA, also without success.

    Here is an extract of the windowsupdate.log, ive highlighted the obvious errors

    Code:
    2010-05-13    09:47:48:250     940    1150    Service    WARNING: GetUserTokenFromSessionId failed with error 80071b6e for session 70
    2010-05-13    09:47:48:250    3336    155c    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +1200)  ===========
    2010-05-13    09:47:48:250    3336    155c    Misc      = Process: C:\Program Files\Internet Explorer\iexplore.exe
    2010-05-13    09:47:48:250    3336    155c    Misc      = Module: C:\WINDOWS\system32\wuapi.dll
    2010-05-13    09:47:48:250    3336    155c    COMAPI    WARNING: Unable to listen to self-update/shutdown event (hr=0X80071B6E)
    2010-05-13    09:47:48:250    3336    155c    COMAPI    WARNING: Unable to establish connection to the service. (hr=80071B6E)
    2010-05-13    09:47:50:312     940    988    Service    WARNING: GetUserTokenFromSessionId failed with error 80071b6e for session 70
    2010-05-13    09:47:50:312    3336    155c    COMAPI    WARNING: Unable to listen to self-update/shutdown event (hr=0X80071B6E)
    2010-05-13    09:47:50:312    3336    155c    COMAPI    WARNING: Unable to establish connection to the service. (hr=80071B6E)
    2010-05-13    09:47:52:000     940    7b0    AU    WARNING: AU found no suitable session to launch client in
    2010-05-13    09:47:53:906    3336    155c    Misc    ===========  Logging initialized (build: 7.4.7600.226, tz: +1200)  ===========
    2010-05-13    09:47:53:906    3336    155c    Misc      = Process: C:\Program Files\Internet Explorer\iexplore.exe
    2010-05-13    09:47:53:906    3336    155c    Misc      = Module: C:\WINDOWS\system32\wuweb.dll
    2010-05-13    09:47:53:906    3336    155c    Misc    Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2010-05-13    09:47:53:953    3336    155c    Misc     Microsoft signed: Yes
    2010-05-13    09:47:54:875    3336    155c    Misc    Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2010-05-13    09:47:54:875    3336    155c    Misc     Microsoft signed: Yes
    2010-05-13    09:47:54:890    3336    155c    Misc    Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2010-05-13    09:47:54:890    3336    155c    Misc     Microsoft signed: Yes
    2010-05-13    09:47:55:093    3336    155c    Misc    Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2010-05-13    09:47:55:109    3336    155c    Misc     Microsoft signed: Yes
    2010-05-13    09:47:55:406    3336    155c    Misc    Validating signature for C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
    2010-05-13    09:47:55:406    3336    155c    Misc     Microsoft signed: Yes
    2010-05-13    09:47:55:421    3336    155c    Setup    ***********  Setup: Checking whether self-update is required  ***********
    2010-05-13    09:47:55:421    3336    155c    Setup      * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
    2010-05-13    09:47:55:421    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:421    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:421    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:421    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:437    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:437    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:437    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:437    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:437    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:437    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:437    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:437    3336    155c    Setup    Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
    2010-05-13    09:47:55:437    3336    155c    Setup      * IsUpdateRequired = No
    2010-05-13    09:48:14:937     940    7b0    AU    WARNING: AU found no suitable session to launch client in
    2010-05-13    09:48:58:781     940    7b0    AU    WARNING: AU found no suitable session to launch client in
    2010-05-13    09:49:21:828    3336    155c    COMAPI    -------------
    2010-05-13    09:49:21:828    3336    155c    COMAPI    -- START --  COMAPI: Search [ClientId = WindowsUpdate]
    2010-05-13    09:49:21:828    3336    155c    COMAPI    ---------
    2010-05-13    09:49:21:843     940    1150    Service    WARNING: GetUserTokenFromSessionId failed with error 80071b6e for session 70
    2010-05-13    09:49:21:843    3336    155c    COMAPI    WARNING: Unable to listen to self-update/shutdown event (hr=0X80071B6E)
    2010-05-13    09:49:21:843    3336    155c    COMAPI    WARNING: Unable to establish connection to the service. (hr=80071B6E)
    2010-05-13    09:49:21:843    3336    155c    COMAPI      - WARNING: Exit code = 0x80071B6E
    2010-05-13    09:49:21:843    3336    155c    COMAPI    ---------
    2010-05-13    09:49:21:843    3336    155c    COMAPI    --  END  --  COMAPI: Search [ClientId = <NULL>]
    2010-05-13    09:49:21:843    3336    155c    COMAPI    -------------
    2010-05-13    09:49:21:843    3336    155c    COMAPI    FATAL: Unable to initiate asynchronous search, hr=80071B6E
    2010-05-13    09:49:42:562     940    7b0    AU    WARNING: AU found no suitable session to launch client in
    2010-05-13    09:50:26:468     940    7b0    AU    WARNING: AU found no suitable session to launch client in
    2010-05-13    09:51:10:359     940    7b0    AU    WARNING: AU found no suitable session to launch client in
    2010-05-13    09:51:54:234     940    7b0    AU    WARNING: AU found no suitable session to launch client in
    2010-05-13    09:52:38:125     940    7b0    AU    WARNING: AU found no suitable session to launch client in
    2010-05-13    09:53:22:015     940    7b0    AU    WARNING: AU found no suitable session to launch client in
    Ive also tried reregistering all the DLL's for Windows Update, also without any luck. Ive search the net without any luck in finding a resolution to this. Any feedback would be greatly appreciated.
    Last edited by Ryzz; 12th May 2010, 23:03.

  • #2
    Re: Windows Update fails - [Error number: 0x80071B6E]

    After having a case with MS open for the past few weeks, we have finally identified the root cause. As such I thought id document the solution here incase anyone else runs across this problem:

    Issue
    ======
    When checking update with WindowsUpdate, it failed with error code 0x80071b6e.

    Cause
    ======
    0x80071b6e means “The specified session cannot be found.”

    This issue happened because the 3rd party “Elusiva Terminal Service” disabled Windows Terminal Services, thus caused Windows Update Agent unable to query user information in Standard Session.

    Solution
    ======
    1. If we disable “Elusiva Terminal Service” and enable Windows Terminal Services, the issue will not happen.
    2. If we logon with Console Session, the issue will not happen either.

    We adopted the 2nd option as workaround of this issue.

    Comment


    • #3
      Re: Windows Update fails - [Error number: 0x80071B6E]

      Thanks for the update
      Rep++
      Tom Jones
      MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
      PhD, MSc, FIAP, MIITT
      IT Trainer / Consultant
      Ossian Ltd
      Scotland

      ** Remember to give credit where credit is due and leave reputation points where appropriate **

      Comment

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