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clients get pop-up screen in outlook when connecting to exchange

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  • clients get pop-up screen in outlook when connecting to exchange

    After a restart off the SBS 2008 server , all clients get if they open outlook a pop-up screen where they have to fill in username en password.
    But it doesn`t accept any username password , if i choose cancel ,it continues starting up outlook en you can work normaly with outlook.
    In the richt bottom stands offline and you can connect with exchange. If you choose that you get the same pop-up screen .
    And a couple off times in an hour the screen pops-up
    I think it is a problem with synchronising the offline folders or offline adress book.

  • #2
    Re: clients get pop-up screen in outlook when connecting to exchange

    does this happen for all users, or just a couple ?

    how is the outlook profile configured for the users - ie OutlookAnywhere, or just normal exchange ?

    could be a password cached on the local computer, out of date wit the server.. or could be a certificate problem perhaps..
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    • #3
      Re: clients get pop-up screen in outlook when connecting to exchange

      Originally posted by tehcamel View Post
      does this happen for all users, or just a couple ?

      how is the outlook profile configured for the users - ie OutlookAnywhere, or just normal exchange ?

      could be a password cached on the local computer, out of date wit the server.. or could be a certificate problem perhaps..
      It happens for all users.
      Nothing changed in the configuration we only rebooted the server.

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      • #4
        Re: clients get pop-up screen in outlook when connecting to exchange

        ok - are the users connecting via outlook anyywhere, or normally ?
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        • #5
          Re: clients get pop-up screen in outlook when connecting to exchange

          Originally posted by tehcamel View Post
          ok - are the users connecting via outlook anyywhere, or normally ?

          The connect normally

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          • #6
            Re: clients get pop-up screen in outlook when connecting to exchange

            is there just the one server in your infrastructure ?
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            • #7
              Re: clients get pop-up screen in outlook when connecting to exchange

              Originally posted by tehcamel View Post
              is there just the one server in your infrastructure ?
              There is just one server

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              • #8
                Re: clients get pop-up screen in outlook when connecting to exchange

                Get the latest service pack for exchange it will solve your problem it is a known issue

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                • #9
                  Re: clients get pop-up screen in outlook when connecting to exchange

                  Exchange SP2 did the trick.
                  Thanks for youre help.

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                  • #10
                    Re: clients get pop-up screen in outlook when connecting to exchange

                    That's right. Sp2 for exchange 2007 will do it, (don't forget to install sbs2008 install kit for sp2).The faster way is installing exchange 2007 SP1 rollup 9 (kb 70162) - only smthng 600 k. It worked for me.The sourcse of info is MS sbs2008 blog.

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