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outlook.ost path is missing with roaming profile

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  • outlook.ost path is missing with roaming profile

    I got:

    Sbs 2003 sp2 domain controller
    Exchange 2003 sp2.

    Few of my users are using roaming profile because they log on to a different p.c's once in a while.
    Usually it's o.k but some times when they open outlook it gives them a massage that it can't find the offline file (ost) so they call me and I give them the path on the phone. When they go to the path, the ost file is there and outlook is opened normally.
    it can also happened when a rdp user is entering the server with his user. is profile is coming up and when he tries to open outlook the problem comes back( not every time, some time's it's o.k.)

    I can cancel offline folders but in case the connection to the server fails or exchange will crush they can't get to their mails at all so that not so good.
    I can also open a shred folder on the server and put all the offline files there but then again, if the connection to the server fails I will loss that too.
    Any idea's why this is happened and how to solve this issue once and for all?

    MCP, MCSA 2003, MCSE 2003