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helpsvc not in services list

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  • helpsvc not in services list

    The 'help and support' service does not appear in the list of services in my SBS 2003 server, consequently help is not available from the start menu and I get an error when trying to offer asssistance to a user.
    I have trawled the ms site , but cant find any documents about this problem with Windows Sbs server 2003.

    Is it possible to reinstall this service ? or add it to the list on startup, The Server is fully up to date with SP's and updates.

    I would appreciate any ideas

  • #2
    Re: helpsvc not in services list

    The service should be note under the registry:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\helpsvc

    To recover from this problem:

    1. Backup the server.

    2. Copy the following data to helpsvc.reg file:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\helpsvc]
    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,6 5,00,6d,00,52,00,6f,00,6f,00,\
    74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d ,00,33,00,32,00,5c,00,73,\
    00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00 ,78,00,65,00,20,00,2d,00,\
    6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73 ,00,00,00
    "DisplayName"="Help and Support"
    "DependOnService"=hex(7):52,00,50,00,43,00,53,00,5 3,00,00,00,00,00
    "Description"="Enables Help and Support Center to run on this computer. If this service is stopped, Help and Support Center will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start."
    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00 ,00,00,03,00,00,00,c0,6b,9d,\
    01,01,00,00,00,64,00,00,00,01,00,00,00,64,00,00,00 ,00,00,00,00,64,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\helpsvc\Parameters]
    "ServiceDll"=hex(2):25,00,57,00,49,00,4e,00,44,00, 49,00,52,00,25,00,5c,00,50,\
    00,43,00,48,00,65,00,61,00,6c,00,74,00,68,00,5c,00 ,48,00,65,00,6c,00,70,00,\
    43,00,74,00,72,00,5c,00,42,00,69,00,6e,00,61,00,72 ,00,69,00,65,00,73,00,5c,\
    00,70,00,63,00,68,00,73,00,76,00,63,00,2e,00,64,00 ,6c,00,6c,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\helpsvc\Security]
    "Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00 ,14,00,00,00,30,00,00,00,02,\
    00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01 ,00,00,00,00,00,01,00,00,\
    00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02 ,00,01,01,00,00,00,00,00,\
    05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00 ,00,00,00,05,20,00,00,00,\
    20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00 ,00,00,05,0b,00,00,00,00,\
    00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00 ,00,00,23,02,00,00,01,01,\
    00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00 ,05,12,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\helpsvc\Enum]

    3. Verity the exiting of the files:



    4. Import the helpsvc.reg file and reboot the server.


    Best Regards,

    Yuval Sinay

    LinkedIn:, Blog:


    • #3
      Re: helpsvc not in services list

      thanks for the reply , I am not sure what kind of file you had in mind , I presume it is a plain txt file and import via regedit.

      I will give it a try when I return from holiday.