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  • Remote Assistance via GPO

    Hi,

    I have followed this guide (http://support.microsoft.com/kb/301527) to setup remote assistance in a test OU in my domain. The only thing I could not figure out is how to open a range of ports in the windows firewall (All TCP ports that are greater than 1024).

    When I disable the windows firewall in the GPO everything works great.

    So how to I set it up so I can open the range of port? I just cant figure it out

    Thanks

    brian

  • #2
    Re: Remote Assistance via GPO

    See if this applies: http://support.microsoft.com/kb/884910
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    • #3
      Re: Remote Assistance via GPO

      Hey L4ndy, thanks for the reply.

      The machines are SP3.

      I tested what it suggested anyway, still not luck.

      Again as soon as I disable the firewall it all works like a charm. I have been googling like mad and cant ind a solution !

      brian

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      • #4
        [SOLVED] Re: Remote Assistance via GPO

        I have managed to solve this, all i needed to do is copy my settings from the domain firewall setting to the standard and it worked!

        So to recap quickly...

        Setup as per instructions here

        http://support.microsoft.com/kb/301527

        add these to the DOMAIN AND STANDARD firewall profiles in your GPO

        programe exceptions
        %WINDIR%\SYSTEM32\Sessmgr.exe:*:Enabled:Remote Assistance
        %WINDIR%\PCHealth\HelpCtr\Binaries\Helpsvc.exe:*:E nabled:Offer Remote Assistance
        %WINDIR%\PCHealth\HelpCtr\Binaries\Helpctr.exe:*:E nabled:Remote Assistance Windows Messenger and Voice

        Port exceptions
        135:TCP:*:Enabled:Offer Remote Assistance

        If you get a message saying the computer is unavailable aad this as a startup script with the parameter

        sessmgr.exe -service


        Thanks

        brian

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