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  • One user cannot POP

    SBS 2003, with several remote users able to POP their mail, so its not a port open issue, server config issue, etc. ONE user, whose login & password have not only been checked several times, cannot POP. When testing by telnet, after password is entered, we get:

    -ERR Logon failure: unknown user name or bad password.

    Except the SAME username and password works just fine in OWA.

    Have tried using domain/lusername/alias for username, same result (and domain/username NOT needed for OWA).

    In his account, POP is definitely enabled.

    ANY ideas?? Thanks.

  • #2
    One user cannot POP

    SBS 2003, with several remote users able to POP their mail, so its not a port open issue, server config issue, etc. ONE user, whose login & password have not only been checked several times, cannot POP. When testing by telnet, after password is entered, we get:

    -ERR Logon failure: unknown user name or bad password.

    Except the SAME username and password works just fine in OWA.

    Have tried using domain/lusername/alias for username, same result (and domain/username NOT needed for OWA).

    In his account, POP is definitely enabled.

    ANY ideas?? Thanks.
    Edit/Delete Message

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    • #3
      Re: One user cannot POP

      Check to make sure that the user logon name (on the account tab of the user object properties) and the alias (on the exchange general tab of the user object properties) are the same. If they're not POP won't work.

      Comment


      • #4
        Re: One user cannot POP

        BillWCH, please don't double post and make sure to read the forum rules. I've left a reply to your other post.

        Comment


        • #5
          Re: One user cannot POP

          Have a look on the SBS event log during the time of the failed attempts. I wonder if the account has been locked out due to multiple failed attempts.

          But really, you should migrate your remote users to using RPC over HTPS (see the excellent Petri article to configure the server: http://www.petri.com/configure_rpc_o...gle_server.htm

          and to configure Outlook: http://www.petri.com/configure_outlo..._over_http.htm

          It's not as scary as it may seem at first glance, just follow the steps really carefully and the first time I did it, I got it all working first time! All credit to the instructions that Daniel Petri wrote.

          Using RPC over HTTPS is a great way of storing the email on the SBS box so that it can be backed up and all the other advantages, without the POP disadvantages of downloading emails to the client computers - POP3 is bad.
          Best wishes,
          PaulH.
          MCP:Server 2003; MCITP:Server 2008; MCTS: SBS2008

          Comment


          • #6
            Re: One user cannot POP

            Originally posted by joeqwerty View Post
            Check to make sure that the user logon name (on the account tab of the user object properties) and the alias (on the exchange general tab of the user object properties) are the same. If they're not POP won't work.
            Thanks! That was it - I must have overlooked that in my triple checking.

            Sorry about the double post - I put it in SBS then thought that might be wrong spot for a quick answer. Obviously I was wrong!

            Comment


            • #7
              Re: One user cannot POP

              Yes, my error in double posting...sorry.

              Comment


              • #8
                Re: One user cannot POP

                Originally posted by BillWCH View Post
                SBS 2003, with several remote users able to POP their mail, so its not a port open issue, server config issue, etc. ONE user, whose login & password have not only been checked several times, cannot POP. When testing by telnet, after password is entered, we get:

                -ERR Logon failure: unknown user name or bad password.

                Except the SAME username and password works just fine in OWA.

                Have tried using domain/lusername/alias for username, same result (and domain/username NOT needed for OWA).

                In his account, POP is definitely enabled.

                ANY ideas?? Thanks.
                Thanks - solved now. We don't RPC as the management prefers remote users NOT to have it.

                Comment


                • #9
                  Re: One user cannot POP

                  Originally posted by PaulH View Post
                  Have a look on the SBS event log during the time of the failed attempts. I wonder if the account has been locked out due to multiple failed attempts.

                  But really, you should migrate your remote users to using RPC over HTPS (see the excellent Petri article to configure the server: http://www.petri.com/configure_rpc_o...gle_server.htm

                  and to configure Outlook: http://www.petri.com/configure_outlo..._over_http.htm

                  It's not as scary as it may seem at first glance, just follow the steps really carefully and the first time I did it, I got it all working first time! All credit to the instructions that Daniel Petri wrote.

                  Using RPC over HTTPS is a great way of storing the email on the SBS box so that it can be backed up and all the other advantages, without the POP disadvantages of downloading emails to the client computers - POP3 is bad.
                  Thanks - we don't RPC has management doesn't want it for remote users.

                  Comment


                  • #10
                    Re: One user cannot POP

                    Glad to help and glad you got it sorted out.

                    Comment


                    • #11
                      Re: One user cannot POP

                      Sorry.. do I understand that correctly ?

                      Your management prefers that remote employees do NOT use RPC over HTTP (using SSL, and secured with a certificate) but would prefer they use POP3 (with the requisite clear-text authentication details) to grab their mail ?
                      Please do show your appreciation to those who assist you by leaving Rep Point https://www.petri.com/forums/core/im.../icon_beer.gif

                      Comment


                      • #12
                        Re: One user cannot POP

                        Don't even go there!! And people think it is Australia that is upside-down
                        TIA

                        Steven Teiger [SBS-MVP(2003-2009)]
                        http://www.wintra.co.il/
                        sigpic
                        Iím honoured to have been selected for the SMB 150 list for 2013. This is the third time in succession (no logo available for 2011) that I have been honoured with this award.

                        We donít stop playing because we grow old, we grow old because we stop playing.

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