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Remote Workplace is very slow

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  • Remote Workplace is very slow

    Shalom,
    I have a user that must to access our network in Canada from Israel.
    The laptop that he uses was tested and perfectly worked from couple of ISPs
    here in Montreal. He has no problem with accessing OWA.

    Here what user saying:
    > tried Remote Workplace again and it start to connect.
    >
    > However the latency was so high the connection timed out. For example
    > after selecting remote PC "JEFF" at the remote site, it took five
    > minutes for a small dialog box to be downloaded and then the
    > connectiontimed out.
    >
    > I am connected to a 54Mbps Internet connection so there should
    > not be so
    > much latency.
    >
    > The remote workplace is not usable with this delay.
    >
    > Could you please look into this? The e-mail access however is fast.
    >

    Here is the answer to my question about ISP speed. His ISP is Bezeq

    >If this is any help, I ran the following throughput test and the results were between 500kbps and 700kbps download.

    What else could be checked in order to improve the connection?

    Toda.
    Michael.
    "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

  • #2
    Re: Remote Workplace is very slow

    Try clearing Temporary files and IE cache.
    TIA

    Steven Teiger [SBS-MVP(2003-2009)]
    http://www.wintra.co.il/
    sigpic
    Iím honoured to have been selected for the SMB 150 list for 2013. This is the third time in succession (no logo available for 2011) that I have been honoured with this award.

    We donít stop playing because we grow old, we grow old because we stop playing.

    Comment


    • #3
      Re: Remote Workplace is very slow

      I will ask to try that
      will let know if it helped
      Thanks,
      "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

      Comment


      • #4
        Re: Remote Workplace is very slow

        Dont know if I'm too late, but I experienced something similar recently with RWW. OWA was fine RWW was deadly slow.
        It turned out to be the MTU setting on the router needed lowering.

        Comment


        • #5
          Re: Remote Workplace is very slow

          Hi John,
          you are just in time with your advice.
          I didn't have time to work on this issue. I suggested to the user to clean cache (advice from previous post). Didn't help.
          Also my user tried to connect from a different network and told that there was improvment by 30 %. But still not workable.
          At the same time he told that his neighbor connects to his desktop in States from Israel by RD and it works fine (from the same location where my user is now).
          To solve the problem I wanted to open RDP port to his pc on firewall. It will lower security, but... He needs to connect couple times per week just for some sync.

          Thanks,
          Michael.
          "When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

          Comment

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