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  • GAL does not update for 3 days

    I have a client with a single SBS2003 server and 13 XP pro workstations. When he adds a new distribution group or changes the name of an existing distribution group, he uses Outlook Web Access to send that group an email.

    However, the Global Address List does not show the changes that he just made in ADUC. He waited overnight, and even after 3 days the changes were not showing up in OWA's GAL.

    I've read Daniel Petri's GAL Problems article, which talks about the Outlook address book (offline and online etc.) but my problem is not using Outlook at all.

    I've had it happen before when the GAL does not reflect recent alterations - a newly added user can't receive an email because users cannot find him in their Contacts list - that sort of thing. the steps I take when this happens are as follows:

    1. Wait overnight
    2. send the user (or distribution group) an email from outside the organisation
    3. stop and restart the Exchange services (which sometimes hang, permanently "stopping..." so I have to be prepared to do step 4.)
    4. restart the server (ouch!)

    Now, I am wholly uncomfortable with the last two options, but sometimes it's the only thing that does the trick. After restarting, the newly created user (or dist group) is there in the GAL.

    How do I force the GAL to update itself faster? Or, is there a way to manually get the GAL to update "now" so to speak?

    I understand that an Exchange Server needs to be near the GC server but this scenario is for a single SBS box in a small environment, so I can't find much on google about this particular problem.

    In my most recent example of this problem, nobody is using Outlook at all, they all use OWA from their workstations and from outside the building.

    Thank you.
    Best wishes,
    PaulH.
    MCP:Server 2003; MCITP:Server 2008; MCTS: SBS2008

  • #2
    Re: GAL does not update for 3 days

    What I sometimes do, is making a fake change in to the 'Administrative Note' on the 'Details' tab of the address list that is querying for the distributiongroep. That way the Apply button becomes active.
    Then go back to the General tab and hit 'Apply'.

    I hope this trick works for you (?)

    \Rems

    This posting is provided "AS IS" with no warranties, and confers no rights.

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    • #3
      Re: GAL does not update for 3 days

      Thank you Rems, I will certainly try that.
      Best wishes,
      PaulH.
      MCP:Server 2003; MCITP:Server 2008; MCTS: SBS2008

      Comment


      • #4
        Re: GAL does not update for 3 days

        Check first with [Preview] if the new Name shows op in the Preview pane.


        about: 'force the GAL to update itself faster'
        read this article about RUS settings:
        http://www.msexchange.org/tutorials/MF017.html


        \Rems

        This posting is provided "AS IS" with no warranties, and confers no rights.

        __________________

        ** Remember to give credit where credit's due **
        and leave Reputation Points for meaningful posts

        Comment

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