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SBS server forgetting its CALS

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  • SBS server forgetting its CALS

    We have an SBS 2003 server installed and on occasion it will loose all the CAL's installed on it.

    We can restore them from the backup and the server continues to work fine.

    I have never come across this before and can not find why it happens

    Any ideas, suggestions etc are welcome

    Regards

    Dave

  • #2
    Re: SBS server forgetting its CALS

    This has happend to me with SBS. Microsoft said it was because Symantec was scanning a file that upset the CAL's.

    If I can find the documentation i will post back.

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    • #3
      Re: SBS server forgetting its CALS

      That be great, will check to see if Trend AV is going near the licence files

      Dave

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      • #4
        Re: SBS server forgetting its CALS

        Any more help on this?

        Cheers

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        • #5
          Re: SBS server forgetting its CALS

          Have you tried excluding the license files from your AV scan?
          Cheers,

          Rick

          ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

          © 2006-2099 R Valstar. This post is offered "as is" for discussion purposes only with no express or implied warranty of any kind including, but not limited to, correctness or fitness for use. Nothing herein shall be construed as advice. Attempting any activity based on information in this post is done at your own risk.

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          • #6
            Re: SBS server forgetting its CALS

            Yes this has been done but it has happened since then.

            We have also freed up more than 2Gb of space as well on the system partition

            Regards

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            • #7
              Re: SBS server forgetting its CALS

              Post the link to that Microsoft / Symantec info.

              Aren't CALs stored in some kind of database? What files did you exclude from AV?

              Also, anything in the event log?

              And I take it you were really low on disk space on C: ?

              Say, a wild thought, if AV can take out the CALS, how about your backup software doing the same? Did you try excluding the files there too? Once again, just a wild thought.

              Hopefully someone w/ lots of licensing experience can jump in and save me / us here.
              Last edited by rvalstar; 7th February 2007, 16:58. Reason: changed :? to : ?
              Cheers,

              Rick

              ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

              © 2006-2099 R Valstar. This post is offered "as is" for discussion purposes only with no express or implied warranty of any kind including, but not limited to, correctness or fitness for use. Nothing herein shall be construed as advice. Attempting any activity based on information in this post is done at your own risk.

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              • #8
                Re: SBS server forgetting its CALS

                This is the link I used which lists the files and folders to exclude:

                http://groups.google.co.uk/group/mic...09763e1e8375db

                Nothing is listing in teh Event Log.

                Tis very odd

                Comment


                • #9
                  Re: SBS server forgetting its CALS

                  This is from July 2006 (a bit newer that earlier link):

                  http://groups.google.com/group/micro...4fd50981d18805

                  ...

                  There are many reasons could cause license store checking to fail, most
                  commonly memory allocation failures, AD accessing failure, etc. Please
                  check if the following KB article is help:

                  888818 The number of Client Access Licenses may be reset to 5 in Windows
                  Small
                  http://support.microsoft.com/?id=888818

                  Also it may be caused by some real time AV because they are scanning *.cpa,
                  *.cpl and *.lls files. Besides the culprit I listed above, in addition,
                  there is another issue for this error:

                  One of the dependant files get unregistered. Some 3rd party apps can cause
                  these libraries (licdll.dll) to be unregistered. You need to re-register
                  licdll.dll (C:\WINDOWS\system32) to fix it: regsvr32 licdll.dll.

                  Note: If re-registering DLL works, according to KB 329261, one possible
                  reason is if XP-AntiSpy is installed on the box. It unregisters licdll.dll:

                  329261 "Service Pack 1 Setup Canceled" Error Message When You Install
                  Windows XP SP1
                  http://support.microsoft.com/default...b;EN-US;329261

                  For licensing questions, I also recommend you call 1-800-426-9400 (select
                  option 4), Monday through Friday, 6:00 A.M. to 6:00 P.M. (PST) to speak
                  directly to a Microsoft licensing specialist.

                  Worldwide customers can use the Guide to Worldwide Microsoft Licensing
                  Sites http://www.microsoft.com/licensing/index/worldwide.asp to find
                  contact information in their locations.

                  ...
                  EDIT: Here's a newer thread still:

                  http://groups.google.com/group/micro...f554c18fd90908

                  I'd look for stuff by Crina Li (MSFT).
                  Last edited by rvalstar; 8th February 2007, 13:53.
                  Cheers,

                  Rick

                  ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

                  © 2006-2099 R Valstar. This post is offered "as is" for discussion purposes only with no express or implied warranty of any kind including, but not limited to, correctness or fitness for use. Nothing herein shall be construed as advice. Attempting any activity based on information in this post is done at your own risk.

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                  • #10
                    Re: SBS server forgetting its CALS

                    I have heard reports that this happens when disk space on the system partition is limited and it happenned to me that although there appeared to be over 2Gb free, I was getting warnings on low disk space.
                    Turns out the problem was the print spooler! A user was running some massive reports and the print spool directory is by default on the system drive. I moved the print spooler to another larger drive and the problem ceased.
                    Maybe that may solve your license problem also.
                    TIA

                    Steven Teiger [SBS-MVP(2003-2009)]
                    http://www.wintra.co.il/
                    sigpic
                    Iím honoured to have been selected for the SMB 150 list for 2013. This is the third time in succession (no logo available for 2011) that I have been honoured with this award.

                    We donít stop playing because we grow old, we grow old because we stop playing.

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