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  • Remote Assistance without invitation

    Hi, I am using SBS 2003 and would like to use remote assistance with my users.

    PCís are all setup with a standard name and have static IPís as it is a small company.

    I would like to be able to offer remote assistance to users with problems, without any interaction at there end. Is it possible?

    I would imagine it would work like remote desktop apart from they would need to accept my offer of help.

    Any information would be appreciated.

    Thanks brian

  • #2
    Re: Remote Assistance without invitation

    'Offer Remote Asisstance' without any client approvements during the session is not posible:
    http://support.microsoft.com/kb/308013/EN?fr=1#top
    http://support.microsoft.com/kb/301527/EN?fr=1#top
    But alternatively you could also use RealVNC to offer online help and that is without any interaction at there end.

    \Rem
    Last edited by Rems; 6th November 2006, 17:22.

    This posting is provided "AS IS" with no warranties, and confers no rights.

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    • #3
      Re: Remote Assistance without invitation

      We use RAdmin here, does the job nicely, although I'd wait until v3.0 goes final.
      ** Remember to give credit where credit is due and leave reputation points where appropriate **

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      • #4
        Re: Remote Assistance without invitation

        Originally posted by Rems View Post
        'Offer Remote Asisstance' without any client approvements during the session is not posible:
        \Rem
        Oh yes it IS!!

        Make a shortcut with properties:

        hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,
        C=US/Remote%20Assistance/Escalation/Unsolicited/UnSolicitedRCUI.htm
        (Note: this must be all on one line with no spaces)

        Thanks to Vlad Mazek at: http://www.vladville.com/2006/04/page/2/ for this Gem.
        TIA

        Steven Teiger [SBS-MVP(2003-2009)]
        http://www.wintra.co.il/
        sigpic
        Iím honoured to have been selected for the SMB 150 list for 2013. This is the third time in succession (no logo available for 2011) that I have been honoured with this award.

        We donít stop playing because we grow old, we grow old because we stop playing.

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        • #5
          Re: Remote Assistance without invitation

          Actually , I'll take that back - the user must approve the connection, but it does answer the requirements of the title!!
          TIA

          Steven Teiger [SBS-MVP(2003-2009)]
          http://www.wintra.co.il/
          sigpic
          Iím honoured to have been selected for the SMB 150 list for 2013. This is the third time in succession (no logo available for 2011) that I have been honoured with this award.

          We donít stop playing because we grow old, we grow old because we stop playing.

          Comment


          • #6
            Re: Remote Assistance without invitation

            Originally posted by teiger View Post
            Oh yes it IS!!

            Make a shortcut with properties:

            hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,
            C=US/Remote%20Assistance/Escalation/Unsolicited/UnSolicitedRCUI.htm
            (Note: this must be all on one line with no spaces)

            Thanks to Vlad Mazek at: http://www.vladville.com/2006/04/page/2/ for this Gem.
            Actually Steven, I had it first if I remember correctly...

            http://www.google.com/search?sourcei...e+remote+offer

            (you should know that by now...)
            Cheers,

            Daniel Petri
            Microsoft Most Valuable Professional - Active Directory Directory Services
            MCSA/E, MCTS, MCITP, MCT

            Comment


            • #7
              Re: Remote Assistance without invitation

              OK, Daniel, you get the credit
              But where exactly is that short cut that I posted? - you know how bad my English is!
              TIA

              Steven Teiger [SBS-MVP(2003-2009)]
              http://www.wintra.co.il/
              sigpic
              Iím honoured to have been selected for the SMB 150 list for 2013. This is the third time in succession (no logo available for 2011) that I have been honoured with this award.

              We donít stop playing because we grow old, we grow old because we stop playing.

              Comment


              • #8
                Re: Remote Assistance without invitation

                Thanks guys! this is most helpfull.

                Maybe next time I will search the site also, before I make my post

                Until the next problem....

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                • #9
                  Re: Remote Assistance without invitation

                  Hi all,
                  I tried one software for the remote assistance name GoverLan. It was allowing me to remotely manage desktops without their user's permission. I think trail version of this software is still available for free download. The web address is
                  www.goverlan.com
                  cheers

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