Announcement

Collapse
No announcement yet.

USB Mouse not detected by W2000

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • USB Mouse not detected by W2000

    I have a USB optical mouse, running "W2000 Server" which does not get detected when Windows is started up. I know of a lot of people who have a similar problem. I have looked at the Microsfot Site for a solution and they suggest a fix is included in their latest service pack i.e SP4 and have run this with no avail. I have also tried all the other tricks which could have been tried and have not been able to fix my problem.

    What makes this problem even more amazing is that when i first bought the mouse it worked fine for many weeks and the mouse suddenly stopped working with no apparent reason. Even more amazing is that it works fine when under W2000 professional so there is nothing wrong with the mouse itself.

    If anyone has a solution for this probem I would be grateful if they could post it here.

  • #2
    Re: USB Mouse not detected by W2000

    Has USB mouse support been enabled in the BIOS?
    1 1 was a racehorse.
    2 2 was 1 2.
    1 1 1 1 race 1 day,
    2 2 1 1 2

    Comment


    • #3
      Re: USB Mouse not detected by W2000

      The USB ports are definitely enabled. I have a wireless modem attached to another USB port and it works fine. I have swapped them around and it still not picked up by the system. Most puzzling and annoying problem !!

      Comment


      • #4
        Re: USB Mouse not detected by W2000

        Originally posted by rod50
        I have a USB optical mouse, running "W2000 Server"
        Do you think the mouse will run XP -- it would be really cool at a LAN party!

        (Sorry, couldn't resist that...)

        More seriously:
        What Biggles meant was to go into BIOS setup and look for an option called USB Legacy Mouse Support. It will tell the BIOS that the USB mouse is a PS-2 Mouse and make sure it works OK in the BIOS and in Windows.

        Have you tried a different (USB) mouse?
        Have you checked the mouse on a different PC
        Have you tried unplugging and replugging while the machine is running?
        Have you tried a different USB port or another device on the mouse port?

        Tom
        Tom Jones
        MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
        PhD, MSc, FIAP, MIITT
        IT Trainer / Consultant
        Ossian Ltd
        Scotland

        ** Remember to give credit where credit is due and leave reputation points where appropriate **

        Comment


        • #5
          Re: USB Mouse not detected by W2000

          Tom,

          I have already done those tests you mentioned as i said in my previous posts and i said it works ok under W2KP which is mounted on the same PC. This issue can only be sorted out by running a fix which i cannot ask for from Microsoft since i had the OS already on the PC when i bought it.

          Regarding the mouse running to XParties, i doubt it very much as it seems a bloo*y lazy mouse and all it does is sleep all day and hence my problem

          Comment


          • #6
            Re: USB Mouse not detected by W2000

            Is the mouse listed in the USB section of Device Manager?
            Is the mouse detected when you remove it and then reinsert it?
            Is the mouse detected if it is removed before the Server boot and then inserted?
            1 1 was a racehorse.
            2 2 was 1 2.
            1 1 1 1 race 1 day,
            2 2 1 1 2

            Comment


            • #7
              Re: USB Mouse not detected by W2000

              Originally posted by rod50
              This issue can only be sorted out by running a fix which i cannot ask for from Microsoft since i had the OS already on the PC when i bought it.
              As long as it is a legit copy of W2KS, you should have no problems getting the fix from Microsoft.

              Do you know the KB number or file name for the fix?

              Oh, have you tried geting a cat? It might scare the mouse into life

              Tom
              Tom Jones
              MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
              PhD, MSc, FIAP, MIITT
              IT Trainer / Consultant
              Ossian Ltd
              Scotland

              ** Remember to give credit where credit is due and leave reputation points where appropriate **

              Comment


              • #8
                Re: USB Mouse not detected by W2000

                This is from the Microsoft Support site on this issue. I ran the latest Service Pack as it says in here and it has not worked.

                Universal serial bus devices may not always be detected when you start or resume the computer in Windows 2000 or in Windows XP


                View products that this article applies to.
                Article ID : 810090
                Last Review : October 10, 2005
                Revision : 9.3


                For a Microsoft Windows Server 2003 version of this article, see 890426 (http://support.microsoft.com/kb/890426/).
                On This Page
                SYMPTOMSSYMPTOMS
                RESOLUTIONRESOLUTION
                Windows XP SP1Windows XP SP1
                Service pack informationService pack information
                Hotfix informationHotfix information
                Windows 2000 SP3Windows 2000 SP3
                Service Pack informationService Pack information
                Hotfix informationHotfix information
                STATUSSTATUS
                MORE INFORMATIONMORE INFORMATION
                SYMPTOMS


                You may experience one or more of the following symptoms on your Microsoft Windows XP Service Pack 1 (SP1)-based computer or your Microsoft Windows 2000 Service Pack 3 (SP3)-based computer:
                Universal serial bus (USB) devices are not detected when you restart the computer.
                USB devices are not detected after you resume the computer from hibernation or standby.
                The computer uses 100 percent of CPU resources when you move the USB mouse.
                The computer stops responding (hangs) when you resume the computer from standby when a USB mouse is connected.
                The computer takes a long time to start or resume when a USB device is connected.
                A yellow exclamation point with "Code 28" or "Code 31" appears on a USB device in Device Manager.
                USB 2.0 Hi-Speed devices are detected as Full-Speed (USB 1.1) devices when your computer resumes from hibernation, even though they are plugged in to a USB 2.0-capable port.

                Back to the top Back to the top
                RESOLUTION

                Windows XP SP1
                Windows 2000 SP3
                Back to the top Back to the top
                Windows XP SP1
                Service pack information

                To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
                322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack

                Hotfix information

                A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

                To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
                http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
                Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
                The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

                Date Time Version Size File name
                -----------------------------------------------------------

                17-Dec-2002 18:47 5.1.2600.1152 19,328 Usbehci.sys
                17-Jan-2003 17:30 5.1.2600.1158 136,832 Usbport.sys

                Comment

                Working...
                X